Leave a Review Storage Genie
New 3.0.22 version cannot locate storage facility.
Really? Just because you updated one has to locate, add update access information in App that’s been working for 5 years? Hint, one cannot add storage facility that you’ve owned for well over a decade if it’s not in the list. Cannot locate it via town search nor address. Makes the App useless!ArtB..
Developer Response
Hello! We apologize for the inconvenience caused by the update. Please have your facility manager contact us at 1.602.773.1700 so that we can resolve the issue of the facility not appearing via the search function. Thank you for your patience!NEW UPDATE!
Finally a new update! Looks so much better. Very simple, clean and easy to use. Had no problem using the auto open feature! Hoping they come out with more updates like this!Hmon843
Developer Response
Hello! Thank you for your 5-star review! We're glad you are enjoying the app's update and we appreciate you taking the time to leave this review.Doesn’t work!
The ability for customers to use this app for gate access is one of the reasons I chose the gate system I did. It doesn’t work! No one can tell me why. We’ve tried on several devices and codes and it always says access denied. Very disappointing.StorageQueen900
Developer Response
Hi! We’re sorry to hear about the issues you’ve encountered with the Storage Genie application. We’ve informed our product team and want you to know that we are releasing an updated version of the app on August 26th, which will provide a more reliable gate access experience. If you encounter any other issues, please contact us at 1.602.773.1700. Thanks!Can’t use Auto Open
It won’t allow me to activate Auto Open even though I granted permission to always have my location.Where's Keyon?
Developer Response
Hello! We are sorry to hear that you've been having issues with Storage Genie. We will share this information with our product team to investigate these issues right away. We appreciate your feedback and your patience as we look into this matter. If you experience any other issues, please have the facility manager contact us at 1.602.773.1700. Thanks!Works half the time
First of all, there should be no reason this app needs to track me “137 times in 3 days” yes that is an actual notification I got from my iPhone. Only on good days this app wants to work when I’m 3 feet from the keypad entry it just loads and loads and never grants me access.trev936
Developer Response
Hello! If you prefer not to keep your location always on, please feel free to disable the auto-open feature. By doing so, you can set the application to access your location only when it's in use. We will share your feedback with our product team to investigate these issues. If the problem persists, have the facility manager reach us at 1.602.773.1700. Thanks!Won’t even load
I’ve downloaded the app, launched the app, it stalls out when trying to locate a facility, closed the app, repeated previous steps, same issue. Restarted phone, deactivated location share, launched app, same results. 1.9 stars, not sure where the .9 came from, because this is useless.MrM4RCU5
Developer Response
Hello! We are sorry to hear that you've been having issues with Storage Genie. We will share this information with our product team to investigate these issues right away. We encourage you to try uninstalling and reinstalling the application to help resolve these issues. If you continue to experience the issue, please have the facility manager contact us at 1.602.773.1700. Thanks!Don’t waste your time
I have been trying to use this app for months and it refuses to accept my access code. I have triple checked the code is correct (it always works on the gate, never the app)NotHappy304
App charge by storage facility
I have two units at the Sandusky storage facility and recently it changed owners and I am being charged five dollars for use of the app times two. so for both units I’m paying five dollars each to have this app that they’re collecting the five dollars how is that legal?Yvonnnn.
Developer Response
Hello! We apologize for any inconvenience you've encountered with your rented facility. We recommend contacting your facility manager to address these concerns, as Storage Genie has no control/authority over these matters. We appreciate your understanding.Auto open
Disabled auto open feature so I wouldn’t have to have my location always tracked. Now it won’t won’t work even though my location is set to “allow while using”vony
Developer Response
Hello! We are sorry to hear that you've been having issues with Storage Genie. We will share this information with our product team to investigate these issues right away. We appreciate your feedback and your patience as we look into this matter. If you experience any other issues, please have the facility manager contact us at 1.602.773.1700. Thanks!Privacy Overreaching
There is no way that my location needs to be shared with this app always. It used to be setup to accept location while using app. There is no reason for my location to be required outside of when I’m using the app. Please revert back to your previous setup.Barney Lacelle
