Leave a Review Storage Genie
App Recognizes the Gate But Access Denied
App recognizes the gate keypad but when I try to open the gate the app says access denied. Spoke to the facility manager and he said he did not know what to do. Can’t find a help button on the app.wordcrazy
Developer Response
Hello! We’re sorry you’re experiencing issues with our application. We would love to investigate these issues further. Please have your facility manager contact us at 1.602.773.1700.No search function by mapped location
It has a map but no search functionlouhasaboat
Developer Response
Hello! Thanks for your feedback. We are continuously working on adding more features to our app to make your experience better. We appreciate your review.Will not work
It was working perfectly fine before they released the update. Now I cannot access any locations.mansgienrvwyob
Developer Response
We are sorry to hear you are experiencing difficulties with the Storage Genie app. Please ensure your 'Location Services' are set to 'Always' for Storage Genie. Due to a latest iOS update Apple may have reset your settings. If you continue to experience difficulties we suggest reaching out to the self storage company for assistance. Thank you.No public storage anymore
Was working fine until I went to add another public storage property. Then it deleted my other public storage unit. None of the public storage locations show up anymore.softballcat
Developer Response
Hi softballcat, We are sorry to hear you are experiencing difficulties with the Storage Genie app at your Public Storage property. Please ensure your 'Location Services' are set to 'Always' for Storage Genie. Due to a latest iOS update Apple may have reset your settings. If you continue to experience difficulties we suggest reaching out to Public Storage for assistance. Thank you.Stopped working
The app worked like two times and after that never ever found another connection this app needs serious updates ASAP !nataha banerr canon jr
Developer Response
Hi there. We are sorry to hear you are experiencing difficulties with the Storage Genie app. Please ensure your 'Location Services' are set to 'Always' for Storage Genie. Due to a latest iOS update Apple may have reset your settings. If you continue to experience difficulties we suggest reaching out to the self storage company for assistance. Thank you.Amazing
Amazing appJEG💚
Can’t find Public Storage
This app was working great until 11/29 and now I can’t find the public storage and all of my gate codes are gonejenn3115
Developer Response
Hi jenn3115, We are sorry to hear you are experiencing difficulties with the Storage Genie app at your Public Storage property. Please ensure your 'Location Services' are set to 'Always' for Storage Genie. Due to a latest iOS update Apple may have reset your settings. If you continue to experience difficulties we suggest reaching out to Public Storage for assistance. Thank you.Don’t hide
I downloaded this app then couldn't find it. Don’t hide your app. Add it to the end of the screen like every other app.Tycho Redleaf
Developer Response
Hi Tycho Redleaf, Thanks for the great tip!Works some what but still great
So just installed 8 keypads at my facility and have the entry and exit keypads turned on to work with the app. After some configuration it works great. Now when you pull up it does take a bout 3 seconds to register but it does and gate opens. If for some reason it doesn’t then you can open the app and hit the open button. Now you have to have your blue tooth on and you have to have your location shared done or it doesn’t work. But all in all it seems to a great feature to offer to customers!!!Show lessWeeksville Storage
Developer Response
Hi Weeksville Storage, Thank you for leaving a great review! So exciting to see you offer this contactless access option to your customers!Works great
After I figured out that I need to have location services on my phone. The manager was also able to have some turn up the strength. Drive up to the gate wait a few seconds and the gate opens. Much better than getting out of the truck.TimeX2389
Developer Response
Hi TimeX2389! Thanks for your review and we couldn't agree more about the convenience this brings to your storage experience!
