Most incompetent service
Placed an order for a tv within 24 hours tried to cancel 19 reps by phone tell me Samsung reserves the right to refuse a cancel? What? So my funds will be tied up for three weeks $1000, I’ll have to sit at home to refuse the package in person? This is by far the worst customer service ever I’ve experienced and never will I buy a Samsung product again.
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Terrible Service
Can you Improve your Customer Service…!!! 😡🤬😡
Since last week I have been checking and requesting to get my 2nd IMEI since 2 IMEI’s are needed by the NTC for dual sim to block my STOLEN phone… and Yet, one of the Biggest Tech company cannot even Help me on this… This is totally Ridiculous..I already have my 1st IMEI, Thanks to my Receipt.. But you kept insisting on that I have to check my IMEI from it’s Box.. for God sake.. Not everyone keep their phone box!!!
Another thing, I remembered registering in Samsung Members and if I’m not mistaken, I recorded my two IMEIs there and yet You are Not Allowing me to Retrieve my account.. of course my registered phone number was Stolen as well.. But of course my Registered Email still Works.. So, are you just telling just ‘NO’ to every Customers who are desperately need your help on this… YOU only care About SALES.. That’s it.. 😡🤬😡
Since last week I have been checking and requesting to get my 2nd IMEI since 2 IMEI’s are needed by the NTC for dual sim to block my STOLEN phone… and Yet, one of the Biggest Tech company cannot even Help me on this… This is totally Ridiculous..I already have my 1st IMEI, Thanks to my Receipt.. But you kept insisting on that I have to check my IMEI from it’s Box.. for God sake.. Not everyone keep their phone box!!!
Another thing, I remembered registering in Samsung Members and if I’m not mistaken, I recorded my two IMEIs there and yet You are Not Allowing me to Retrieve my account.. of course my registered phone number was Stolen as well.. But of course my Registered Email still Works.. So, are you just telling just ‘NO’ to every Customers who are desperately need your help on this… YOU only care About SALES.. That’s it.. 😡🤬😡
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Making it really hard to give you my money
To start with the app is clunky at best which makes navigating it a pain. But, I’m willing to overlook that in order to still purchase the appliances I’m so looking forward to having.
Now here’s my story:
I’m looking to get a new Stove and Dishwasher. About a week ago I went online on my laptop to your website and applied for financing and was approved for $4200. However, to get the two appliances I wanted with installation and Samsung Care+, it would be $4400. (I am not getting appliances without the care plan and installation from the manufacturer, let’s be real). So yesterday afternoon I called to raise the credit limit and was successful to the tune of $7000. Great—so this morning I check on the app and sure enough, in the app it shows my raised credit limit. But here’s the problem: I can get the appliances but not the Samsung Care+ plan because it’s nowhere to be found on the app. And you must purchase the Samsung Care+ plan in the same cart as the appliance or you can never get it according to your website. Now when I go online to your website on my computer, it doesn’t show the raised credit. So I’m trying desperately to give you my money but y’all are making it incredibly difficult.
Now here’s my story:
I’m looking to get a new Stove and Dishwasher. About a week ago I went online on my laptop to your website and applied for financing and was approved for $4200. However, to get the two appliances I wanted with installation and Samsung Care+, it would be $4400. (I am not getting appliances without the care plan and installation from the manufacturer, let’s be real). So yesterday afternoon I called to raise the credit limit and was successful to the tune of $7000. Great—so this morning I check on the app and sure enough, in the app it shows my raised credit limit. But here’s the problem: I can get the appliances but not the Samsung Care+ plan because it’s nowhere to be found on the app. And you must purchase the Samsung Care+ plan in the same cart as the appliance or you can never get it according to your website. Now when I go online to your website on my computer, it doesn’t show the raised credit. So I’m trying desperately to give you my money but y’all are making it incredibly difficult.
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Too buggy
Please hire more QA people to test your app.
The app crashes when I select my last order. The other day the multi factor authentication wasn’t working because one of the button was always greyed out. You better provide quality apps if you want to compete against apple.
The app crashes when I select my last order. The other day the multi factor authentication wasn’t working because one of the button was always greyed out. You better provide quality apps if you want to compete against apple.
WE CAN’T LO0K UP PHONES SAMSUNG!
They’re literally nowhere on the this app. And your website doesn’t allow us to use the trade-in option either, as no trade-in phones can be selected, which is why exact reason for using your app in the first place. Now I can even find your phones. This is ridiculous, considering we can’t even do a search for them either without other irrelevant stuff coming up. You have now made it impossible fir me to trade in and purchase any of your phones. I mean, should I even be ranting about this? Please fix your app already. You’re probably losing a lot of sales from this. Not my problem anyway… I don’t manufacture and sell phones.
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Response from developer
Hi RasLife! The feature you are trying to access is no longer available, following recent changes to the App Store Review Guidelines. You can find great savings on our phones and tablets by accessing your account on Samsung.com to browse and purchase our latest product offerings, where you can take advantage of the same account savings as you would in the app. Please contact us directly at 1-800-726-7864 for further assistance.
Links don’t work, and shows limited products
Before I wrote this review I uninstalled this app, and restarted my phone, and reinstalled the app to see if the problems would be fixed, but they weren’t. The links don’t work when you want to shop for products. If you go to the Samsung website you can see all their products, but not on the app. So this app is almost useless.
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Not good at all
It appears that you cannot shop for cell phones through this app probably because Apple blocked him from doing it. Also the app is very buggy and won’t even allow me to sign onto a Samsung account which I find very interesting also. Seems like Apple really doesn’t like or want this app on their platform. Typical Apple controlling lock in tactics. 🤷🏻♂️
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Generally doesn’t work
It’s impossible to use the app to actually purchase a TV (my main interest). Every time you try to checkout it gives you a ‘something went wrong. Please try again later’ error. The view in room feature also doesn’t work at all; it gives you a similar error and then just freezes. I’ve been trying to buy a new TV for a day now and I’m giving up.
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Not so ideal shopping experience
The app kept asking me to sign in each time I started the app which is kinda annoying. I recently placed an order of washer and dryer set but it won’t fit at my home so I refused the order upon delivery. The order status still showed as shipped in the app after 2 weeks and I haven’t received my refund as well. There is also no way for me to track the cancellation status on the app.
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Love Samsung and love the app but...
As the title suggests, I’m a Samsung fan across all product lines throughout my home. I am provided this device to use for work. Wanted to share on this platform, during the order flow, after selecting financing (or whatever payment options) the flow breaks and are unable to move past to the shipping flow. Replicated several times, moved to my s10 and had no issues with my two orders. Passing along for the holiday sales season...
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Response from developer
Hi a_uTvol! Thank you for the 4-star rating. We appreciate it. If you have any concerns we request you to email us at s.help@samsung.com along with the detailed description and app version, so that we can assist you further.
