Leave a Review GetGo
App/wallet / store
Why are you guys behind on allowing this card to be added to apple wallet and why are you not showing fuel perks expiration dates in the app this is important info also why are you updating the faces of the pumps in stores hut then not allowing applepay to be used you guys are not making things customer friendly and making it hard to do business
Why once again is their still no way to add my card to the wallet on iPhone your falling way behind your competition and it’s very annoying esp when I need to sign into the app all the time please add this right away and also Apple Pay if you allow to pay in the app which I have not used yet but would consider if I could use Apple pay
Also why is there still no access for Apple pay at the pumps you said your in the process again I have been to several that have the chip and new screens but yet still not even indicated that Apple pay will be accepted I am going to stop shopping there is they can not be added soonShow lessIdoReviews!
Developer Response
Hello, We're sorry that the experience isn't as easy as you'd expect, we're working on making it better! In addition to seeing the FuelPerks expiration date and adding cards to Apple Wallet, what else would you expect to see? Feedback like this helps us build better experiences, so please check back in with us! - the GetGo development teamUseful but frustrating
I primarily use this app to order food for pick up at GetGo. This app used to work pretty well for that particular purpose. However, at some point, an update took away the “back” button when ordering. This makes ordering an extremely frustrating process. Let’s say I want to order an item. I choose the category, customize it, and it to my order. In order to add more food to my cart, since there is no “back” button, I need to select the option at the top of the screen to choose a getgo location or pick up time. As far as I can tell, this is the only way I can get back to the beginning of the process. In another scenario, let’s say I want to explore the menu options under wraps. If I don’t like any of the choice, or they’re sold out, or I accidentally went into the wrong food category, I need to press the getgo location or pick up time option from the cart to get back to the top menu. If you could add the back button again, I’d really appreciate it.Show lessirqnreese
Developer Response
Hi irqnreese, We are fixing this and will have a new version, back button included, to you in two weeks. Sorry for the confusing experience! Thanks for letting us know and for taking the time to write a detailed review. If you have any more feedback, please provide it here, on our social media channels, or to our customer care team - 1-800-553-2324 - The GetGo TeamWill not stop signing me out!
I try to use this app almost everyday on my way to work, and each time it makes me resign in before I can find my store, and then sign in again before I order, and then a third time after I put in my payment info before it sends the order to the store! And the past few times it sat on the loading screen for 20 minutes, I want to use this and love this app, but it is insane to have to constantly sign in! Other apps similar hold my info and make it simple for me to go in and just reorder at the same place and has my info there, and takes 2 minutes. I shouldn’t have to sign in 3 times to place an order than took me a minute to pick what I wanted. I hope this gets fixed, because I would love to use it.Show lessEmSh255
Developer Response
Hello, We're sorry that you're having this issue. That's unacceptable any time, but especially when you're just starting your day. We're doing our best to fix it ASAP. Thanks for letting us know! - the GetGo TeamGood idea. Terrible execution
While, like any other app for stores or restaurants or gas stations, the idea is great. Always love being able to preorder food from my phone, too bad i can’t with this app. Have only been able to log in twice since i downloaded the app, despite trying to order food countless times over the last few weeks. I finish an order, press check out, it makes me log in again, despite the fact they have all my other information as if i was logged in, then the app freezes and i see nothing but a loading circle until i close the app and restart that exact process. Love getgos food much more than sheetz, just a shame I end up ordering from sheetz instead anyway cause it’s easier. Play up to your competition, work on the bugs in the app, don’t play down like you’re competing with a local speedway.Show lessWELP2545
Developer Response
Hi WELP2545, We're sorry you had these bad experiences! That's not what we want. Our team is getting to the bottom of what's preventing your orders from being accepted so we can fix the issue. Thanks for letting us know, and a special thanks for complimenting our food :) - the GetGo development teamTerrible app
Why doesn’t your app show current advantage pay fuel prices for individual gas stations? The phone numbers that are shown on your app for the gas stations are not able to be clicked to call. I have to manually input the phone number into my phone to call it rather than just click on the link on your app. And half of your gas stations don’t answer their phones. Please fix the links that you already have available so people can use them easier and list the advantage pay price on your appShow lessJimCK
Disappointing
This app is not very user friendly. It doesn’t give you the same customization apps as the in-store MTO screens, and it seemingly makes choices for you that aren’t shown on your order. I ordered a breakfast burrito, and it only showed me three options for toppings. It never asked me for cheese preference and instead just said no cheese. And then it didn’t even go to the store correctly. I scheduled pick up for 2:15. Got to the store at 2:20 and waited. By 2:40 the guy behind the counter asked what I had ordered and said the order never came through to him. I love GetGo and Giant Eagle, so I’m really disappointed in how this app works.Show lessPugaRenee
Needs Apple wallet support
This app should be to able to add the fuel perks card to the Apple wallet. The current barcode is hard to get to sometimes, especially when app randomly decides to log me out. Worst of all, the “tilt to maximize barcode” function does not work at all, making it difficult to scan the barcode at the pump. I was able to add my fuel perks pass to the Apple wallet using a third party app, but this simple functionality should be built in.Show lessgeekifier
Can’t link Advantage card
I’m giving 3 stars just because I think GE is a great store and has really great products and owners/management. The problem i have with this app is that 1, you can’t look up your advantage card by name or phone number so i can’t link my card because i haven’t seen it or carried it since i got it years ago; and 2, you can’t filter your loacation search by whether they have a Wetgo or not. This is very inconvenient for someone who has the unlimited car wash plan. If you guys ever change this i will change my review to 5 stars.Show lessthejoshow
App keeps changing
I am constantly confused by this app. It keeps changing which makes it even worse. First, I don’t understand why there are 3 different apps for one store and why my wallet is in the get go app rather than the rather Giant Eagle app. Second, the wallet used to be very useful when I could purchase gift cards and they would go to my wallet. One update changed this making you have to add them manually and you can’t add some stores. But in the newest update I’m not even seeing that you can add them anymore?? Last, this app no longer shows me when my fuel perks expire. It just seems Giant Eagle/Get go is trying to make it harder to use the fuel perks and gift cards. Bring back the old app!Show lessreviewer7254
USELESS
This app is useless! First of all I don’t buy my groceries from GetGo, I shop at GIANT EAGLE! I was so disappointed and upset when you renamed the app GetGo a while back. I don’t need coupons for GetGo! Why have all these other apps that I don’t need when all the info I need was on the Giant Eagle app before?? I guess this means you are eliminating ecoupons for the grocery store??? I don’t want or need to have all the other apps on my phone! Why have all these separate apps? That doesn’t make sense. If this doesn’t change I will just have to delete the app altogether. If it ain’t broke you don’t need to fix it, you ruined a good app to make 3 more??? STUPID!!Show lessE30455
