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App useful, but could use some updates
Would like to be able to sort the items in My Shopping List, so that they could be grouped by store aisle or at least by category. Now I have to scan the list to see what is in the current aisle.
If there is an e-coupon for an item in My Shopping List, I would like it to be automatically clipped. Then I would not have to sort thru all of the available ones to get the ones I wanted.Show lessRattlersNo1
Good, but could use a couple small changes with big impact
Having the advantage card here instead of having to carry around another thing on my key ring is nice, but what would be wonderful is the ability to add it as a pass to the iPhone’s digital wallet. That way, it’d just be a double click away instead of waiting for the app to load up.
Another issue I’ve run into (and I think this one actually may be a bug) is that the scan and save QR code’s on the in-store price tags just open to the coupon page rather than to the item/deal itself. Often, the deal isn’t even on that page—if it’s advertised in-store, it should be there on the app. I’m not going to be the customer who calls a manager to his checkout lane to save a buck every couple weeks, but the in-app convenience doesn’t appear to be working as intended.
I hope someone on the dev team sees this because these seem like relatively small changes to me that would make the app that much better.Show lessPhteven Rogers
Frustrating
While I appreciate the lifeline Giant Eagle is providing, the app is not user-friendly. It takes an hour or more just to slog through the items. It would be so much better if they would group like items together, for example: Place all Chobani yogurt together, all Yoplait, etc,; all the hamburger, bacon, eggs, etc. In that way I could browse through much faster. And it would be very helpful if when you open an item, they would include a picture of nutrition facts next to the picture of the product front.Show lessdizink11
Omgoodness🤦🏼♀️
My order just went to an old address even though I switched it days ago and have screen shots of this. Also you never know if they really have stuff so its a game of ordering dif products incase and wakeup to see. Then as you wait days for it toy can't edit incase you had to purchase the bread elsewhere bc you couldn't wait etc and the coupons I can't submit to the 3rd party delivery person bc they don't know what to do with them. You cant pay with anything but debit or credit if it's delivery either. Really frustrated now that 90% of things I ordered weren't in such like herbal essence volume shampoo and that I been waiting for it and just got sent a pic of my stuff at old address 😩Show lessMs eZe
I need to have 4 apps - really?!
Why can’t you have just 1 app? Instead, you have to have FOUR. That’s frustrating. I love how the curbside delivery app is set up. It’s actually logical. You can browse products by aisle. This makes sense - BUT it’s for pickup or delivery. The in-store app doesn’t have items by the aisle. It doesn’t make sense. When I saw the curbside app, I thought finally, Giant Eagle is going to make it easier for me. But alas, they didn’t. Now Wegmans has the BEST ever app. It’s designed for all shoppers. It even reminds me that I might be out of something. I can shop by aisle. I can get recipes. You can add items to your grocery list right from the recipe! Come on Giant Eagle, step it up. There is a Giant Eagle store only 3 blocks from my house - but I will go to across town to Wegmans in part because they have a great app. Come on Giant Eagle step it up and win me back!Show lessp1592
Great job hermitage pa
This is to the workers at Hermitage Pennsylvania they all do an excellent job at keeping things wiped down a young man told me all the carts had been wiped down and there was also a lady with disinfectant wipes if you wanted that also. The cashiers were making sure everything was clean I really felt comfortable and safe with shopping at my giant Eagle thank you very much picky shopperShow lesspicky shoppet
Item value and item sort
Has the same problem as all other shopping apps. Need to be able to sort by value like price per ounce or per serving or per load (laundry detergent, dish soap, shampoo etc). The aisle product view should automatically come up the same as the aisle in the store, all one type of product together and all products from the same vendor together (example milk, yogurt, snacks, laundry detergent, etc.). I shop by product, value and brand or vendor when I am in the store. It would improve my “virtual” shopping experience if I could do the same through the app. These changes would make this a 5 star app for me (and in my opinion, for everyone).Show lessWilledorfVenus1259
Poor response time
I notice that, consistently in the late evenings, the ap does not seem to responsive. The store lost out on a $50+ order once because of this. Right now, Tues, 10:35 pm ESR, I’m having the same problem. Even in the day too, though, the ap is VERY slow to respond. I find myself adding my item to my get n go order multiple times bc it is so slow. Once it finally does respond, it has 4-5 of that item! It should be much more nimble.
In addition, I would like to be able to add special instructions. For example, when I order a 14 inch caprese sandwich, I want it cut into 4 pieces & each piece individually wrapped. I also want the pesto spread on top & bottom halves of the bread, not too much on 1 side only, thereby making that side of the bread soggy. Some people do this but some don’t. There is no option for special instructions & there should be.
Also, for that same sandwich, it asks if you want no cheese. The cheese is ALREADY in the sandwich. The question should be, do you want ADDITIONAL cheese. I once said no to the cheese question& they removed the caprese, making it a pesto tomato sandwich!Show lessxspgreen
Not for use in store
I like to grocery shop and have avoided the latest fad of home delivery or in store pickup. It seems that the app is geared primarily towards that end though, with little or no usefulness, at least that I have seen, for shoppers that are walking the aisles. For instance, searching for “cheesecloth” identifies 2 options, with a small picture, price per unit, and brief description. You can add the item to your list or have it ready for curb-side iCloud or home delivery. What it doesn’t tell you is where to find it in the store! Some of the Market Districts are huge with non-traditional layouts. Sometimes I’m so lost that I can’t find the door! The app should say the amount in stock, the stock location, a map showing where in the aisle, etc. gives me enough information that I can walk to the correct section of shelf!Show lessTyranassam
Needs improvement....
The only thing this app does is hold your advantage card. But why not allow it to be added to the Apple wallet with my other cards?? Other stores do it and it’s great. Also, what’s the point of letting me add a gift card if they can’t scan it at the register?!?! Isn’t the point to NOT have to carry the physical card in?? I have a $25 gift card that I couldn’t use today because they couldn’t scan the barcode. That’s ridiculous! This app needs serious improvement before or can be called “useful”.Show lessMetalplr
