Leave a Review GetGo
Slow, clunky, always logs you out
This app is supposed to be convenient, but every time I go to use it it’s logged me out. I try and log in and it says try again later. When you actually get logged in and try to order food, the app is very slow, and the ordering pages are not very streamlined. After you add a food item, there’s no way to just return to the beginning of the menu. You have to hit back thru 4 pages just to get back on the menu home, and that takes forever because the app is so slow!!!!Show lessMrRifleman
Frustrating
I have loved the getgo app in the past. Having the convenience of purchasing a gift card for the exact amount needed and then receiving it instantly were so helpful. That was before the new changes to the application. Now when I purchase a new gift card, it does not get uploaded to my wallet. Then there is the issue that it takes at least 10 minutes for it to be emailed to me, if it comes at all. I tried to purchase Ebay gift cards last weekend 3 different times without success. Is Giant Eagle preventing the gift cards from being automatically uploaded to my wallet in the hopes that I’ll just forget about them? I’m sure this would increase their profits but it certainly doesn’t help me. Please just go back to the old system.Show lessLila Cove
Update not helpful. Missing vital info and tools
When do my perks expire? What balance do I have remaining on my e-gift cards? I may never know...
I was forced to update to a new Giant Eagle app and when it did, it updated to GetGo not Giant Eagle. That’s not helpful or what the former app was focused on... the GE perks and wallet and coupons with a connection to shopping. You must have totally phased out the old GE app, why it forced updates to the Get Go app is a mystery. I realized the existing newer Giant Eagle shopping app is also updated, but it doesn’t show my “wallet” where I have balances on my e-gift cards! Also the fuel perks section no longer says how many perks are expiring on the upcoming date. I used to reference this all the time. Also the ability to compare perks benefits... what perks = percentage off grocery’s vs. $ off per gallons of gas. If you’re forcing everyone to the new remote shopping app then include all the information and functionality. I need my gift card balance and accessibility back and want to know when my perks expire!Show lessXnewsie
Why is this no longer the store app?
This has been the Giant Eagle store app for several months, since they discontinued support for the “classic” store app. Now, suddenly, with the update to version 5.0, it’s GetGo only, and you have to download a *different* app for the main store (three apps, actually: one for online ordering, one for pharmacy, and one for “scan while you shop”, for a total of four separate apps). The other grocery stores I shop at combine all these features into a single app.
I’m not sure which annoys me more: the fact that GE wants me to use four separate apps, or the fact that the app that used to be for the main store was suddenly switched to being for the gas station only. This was a boneheaded move from a company that has had trouble with their apps since their very first one. Every time they fix one problem, they create others, usually through making bad decisions.
If you want to make a useable, useful grocery app, GE, look at the apps for Kroger and Meijer. They work. Yours doesn’t. If it weren’t for the fact that there are a couple of items that I can get locally only at GE, I’d stop shopping there altogether just because the app experience has always been horrid.Show lessQuantumpanda
Need a cancel order button
I ordered food to be picked 2 hours before my break so it would be ready at my break time. 30 mins later the job was shut down due to a lose of power in the building. I couldn’t cancel my order since I wasn’t going to be on site to pick it up and it was going to be ready in a 1-1/2 later. I called the store to cancel the order they said they won’t make the order. Later my account was still charged for the order. So now I have to deal with customer service to get a refund or a credit on my advantage card. Other than this it’s a good for ordering food when you can get it. I don’t have this problem when I order from sheetz.Show lessJfb85
Can’t add card to apple wallet
I have a couple of problems with this app and with my advantage card. I have two cards associated with my phone number, apparently. The other card stopped working at some point in the app, or I lost it. Now I am only getting credit for some purchases.
Also, I can’t put this card in my apple wallet for some reason. These two things prevent me from using it. In fact, I find myself driving to marcs or Walmart just because I don’t feel like using a discount card to get the same price. It requires occasional logins when I need it to just be there.Show lessPonderingBob
Giant Eagle has a poor app.
The e-coupons are not responsive to touch. Yet sometimes it is too easy to accidentally clip a coupon because the swipe feature, to move or scroll to another coupon is too easy to activate.
Plus, all my gift cards in the Wallet section are showing a balance of $0; after clicking refresh. So- either this app just stole all my money, or the app has some serious customer service failures.Show lessConsumer Humungus Joe
So much for the wallet!
I have been storing my gift cards in the wallet on the Giant Eagle app. More than once, I have bought a restaurant gift card electronically through Giant Eagle, only to not be able to download it in the wallet. Some of the cards are placed in the wallet automatically. The message I get is, “Please make sure you have completed all fields and then try again.” That is after copying and pasting the card number so as not to make a typo. This is very frustrating!Show lessMamaG 79
Questions and suggestions
What happened to my personal shopping list? I Know it’s good marketing for GE but resent going thro your incomplete inventory of choices. No Tomato Bisque soup, no angel food cake mix, etc. I know these items are on the shelf and that they are listed somewhere in a store computer. Liked it lots better when my past buying choices were my list! Don’t get me wrong, I’m very grateful for this pickup service, but think your “improvements” to the website make it much more of a chore than it needs to be. Could we have a search button to enable plooking for a specific item that we know is stocked in the store? PLEASE, there has to be a way to make this more thorough and more efficient from the consumer end.Show lessfairview shopper
Still screwed up!
It says that the weekly flyer issue has been resolved. NOT SO!! I cannot access the weekly flyer after repeated attempts at deleting and re installing the app. Furthermore, my current shopping list has disappeared, rendering the current version 100% useless for my needs.
I am not a happy camper! My repeated attempts to contact Giant Eagle about this issue has resulted in computer generated responses and zero action. Giant Eagle is about to lose a loyal big spending customer.
Whatever happened to “If it ain’t broke, it don’t need fixin?” The old version did everything I needed for it to and made shopping from the flyer easy and convenient. The new version is USELESS!!Show lessHellotaxi
