Leave a Review Starship
Thank god this exists
The app has undergone some updates since we’ve been in quarantine, making it easier to use and increasing availability. This has made life so much more livable for those of us still on campus during the pandemic and I’m VERY thankful.CWinterTaylor
Stellar Starbots
This is SUCH an incredible service, especially during these times. We expected to order ahead to allow for the commute, especially for busy hours where limited bots are available but our delivery was still within 45minutes requested. Grateful to the businesses and technology making this happen. Our kiddo is so delighted waiting eagerly each chance to spot these bots on the go delivering deliciousness. Such a trip!Show lessHoneyWorms
FANTASTIC,
I am so glad I decided to try this out! I live in a townhouse and it was able to navigate right to my door. No easy task as the UPS drivers often have difficulty. The food was hot and arrived exactly on time. The robot was more polite than many delivery drivers. The entire process was so much fun and super easy. I highly recommend this and look forward to using it again very soon!Show less757livin'
Bad service made better
So I am pregnant and currently in isolation for the next 12 weeks and thought I would use this service to get my essentials - well I was wrong or so I thought.
So after trying for an hour to place my order using 2 phones and 2 cards and god knows how many phone calls I finally managed to place an order of less than the stated item amount coming to little over £30 the app told me it would be 14 minutes this was at 6pm. After 30 minutes of waiting and this not changing I called the help service and was told it will be no longer than another 30 minutes which I was more than ok with. An hour later at 7:30pm I called and was told my order was on its way which I again I was happy with as it meant that I did not have to leave my house. At 8:10pm my truck finally arrived but it was EMPTY completely empty so I called again and was told there was nothing that could be done and all they can do is offer me a £5 voucher and a call back.
After waiting another 30 minutes I called again and I was told that they could offer me a refund which will take 3 working days and it’s Easter weekend which means I won’t get it by the end of the week. This was the last of my money and these were items I needed for the week and I’m being told there was nothing that could be done.
After an hour speaking to the really kind customer service lady my order was delivered today slightly different from the original but here none the less.Show lessLILO190
Terrible service and terrible customer service
The robots got stuck everywhere they go. It takes forever and the app is not able to give you any sort of accurate time on when your food will be delivered. I had to cancel my order the other day after waiting nearly an hour (despite the original delivery time saying 20 min) and the app constantly stating my order was only 2 minutes away. Customer service is even worse than the actual robot service. This business will fail dramatically.Show lesstommy res
Super convenient service!
There are many reviews about long delivery times or food arriving cold, but I’m guessing most of those occur during peak hours. Every time I’ve ordered from the robots, my order arrives in under 45 minutes and the right temperature as well! There are certainly improvements to be made, but I think they’re headed in the right direction and making lots of people’s lives a lot easier right now. It is painful to walk to get food in the cold or while I’m busy studying which is why the robots are very helpful!Show lessPeterDeNatale
Cute little things
My first day back I got cut off and brake checked while walking by one of these guys and honestly he was so cute that I wasn’t even mad. Plus I ordered a pizza the next day in 14°F weather and the pizza was warm when it arrived. Very nice.Ultium99
Amazing!!!
These little guys are so cute!!! We tried ordering something from them for the first time today and had the food within 10 minutes! Excellent app and easy to use :) Have I mentioned how cute these things are?!?!I SNOWFLAKE I
