Leave a Review Norton 360 Security & VPN
Broken App
The most recent update broke this app. It was working fine for the past few months when I first started using it but the latest update made it unusable. It works fine on WiFi, but completely blocks connectivity on cellular/LTE. It’s strange because it blocks all data access. Not even apps work that require a call out to the network. I checked multiple popular apps and they all fail now. I think I narrowed it down to the “web protection” setting in the Norton app. When on, it works fine on WiFi but blocks all access on cellular. As soon as I turn it off, all apps work fine again.
I have to stop using this app completely on all iOS devices until Norton fixes this. Aside from the extreme inconvenience, I am very concerned for my safety if I cannot use my phone in an emergency without manually turned off the Norton app first. Why am I paying a year subscription for this again?? Are we getting refunds or an extension on our subscription?Show lessAppsolutley
CAREFUL!! New Version May Cause Battery Drain!
I’ve used Norton for years on all my desktops and laptops, and was thrilled to see mobile versions come out. And, for the first 2 years, it seemed to work great.. humming silently in the background, keeping me safe. However since the most recent update, my entire battery drains from full to 20% warnings within 2 hours (my brand new iPhone 12 Pro Max can last 2 days between charges). I opened Battery under Settings, and sure enough! 89% battery usage is Norton, 1-2% for every other app, even the hungry ones. Flipping over to activity, I get 34 HOURS “background tasks” for 2 minutes of screen time (when I disabled every switch possible.. no luck). Can’t seem to uninstall it, either.. only remove from the Home Screen, not from App Library. Tried disabling background updates and whatever else I could under Settings, for now. Hopefully a fix is released soon!! (Will update this review when my rating when it is..)Show lessDrei023
Developer Response
Thank you for your review. Battery usage statistics in iOS settings are calculated using an algorithm that considers multiple factors including the radio or the cellular data usage that an app initiates. When the Web Protection feature in Norton Mobile Security is enabled, it monitors all the Internet traffic on the device. Since Norton Mobile Security touches each network packet originating from any app that accesses Internet, iOS attributes the total Internet access time by any app to Norton Mobile Security. This behavior results in inappropriately high battery usage being attributed to Norton Mobile Security in Battery usage statistics. The actual battery usage by Norton Mobile Security is far less than what is displayed.Severely depletes battery.
This app is pointless. It’s like having a blanket while you sleep just for security. Useless. I got Norton 360 for my computer and it came with a license to use on 5 other devices. So I figured I’d try it out for my iPhone. Apple does a very good job at keeping your phone secure as it is. If you need Norton 360 to “save” you from certain websites than the issue isn’t the antivirus, it’s the user and his/her browsing habits. Been using an iPhone for over 10 years and never had any security issues before and don’t now. This app is like giving a child a blanket so he can sleep better. Total placebo.
My iPhone 11 would have battery all day before this app. Now it’s dead before 6pm. This app is responsible for eating up 34% of my battery over the last 24 hours according to iOS.
Don’t get this app. It’s not doing anything but draining your battery.Show lessScooooob
Hackers smart or STUPID ?
I have an iPhone , two Norton apps cell phone & VPN . I was in my phone when a hack vhappened, I thought my internet was having trouble. It affected my smart tv & iPad. I was in the Norton VPN app checking the status..
Oh it was all green with a big green check Mark in the circle... wooo-hooo!
As a looked at the screen , a message from the hacker came in on the App.. the one that said all good , big green check mark
Hack seems to be over so I check the status again on both Norton apps
Green light on the cell app and VPN . I backup, and do factory reset. Now setting it back up , ( I’ve done that before , it goes quickly) well not this time I had black squares on my Home Screen STRUGGLING to become an App. So I check iCloud then mange iCloud data. It comes up , I scroll and see an app I KNOW FOR CERTAIN didn’t download, NORTON WHAT THE. @&%# HAPPENED? I click on it it hadn’t started loading yet I try to delete, it won’t on the third time it starts , I stopped the download. This app must come from the scum of the deepest dark web, it was NOWHERE to be found... The odds of me being on that screen to see it ..at that particular part of the download process . Now that’s a WOOOOOO-HOOOOOOO !!!!! think I just won the IT lottery..
hacks happen sad to say! Who really needs a life?Show lessFanny chenel
Scammers
If I could give it sub-zero stars I would. So I guess Norton bought Lifelock, I had been a Lifelock customer for years, anyway so they merged and then put out the word that we would be oh so safe with our free gift of Norton 360 so I bought into it and boy was that a mistake. Yesterday Norton used 83% of my battery power. I called to complain, got some rigmarole about algorithms and how much the other apps are really using of that figure. Of 83%. No really Norton 360 is using it as it taps into all my other apps. I got the royal run around by the support staff. I spent 3 and a half hours on this issue and it still isn’t resolved to my satisfaction. Don’t be lured into this mess. There are better ways to secure your life.
Ok, just to be clear, even if you accept Norton’s response to this review. Their product is the root cause of the excessive power drain. When I deleted the app, the remaining power after a day of use was at 78% verses having to plug my phone to charge with still 3 hours left on the clock. So make your own mind up. Try it out, I’m not saying it doesn’t work, but what use is a phone that is secure with no power to make a phone call.Show lesschartographer
Developer Response
Sorry for the trouble. Battery usage statistics in iOS settings are calculated using an algorithm that considers multiple factors including the radio or the cellular data usage that an app initiates. When the Web Protection feature in Norton Mobile Security is enabled, it monitors all the Internet traffic on the device. Since Norton Mobile Security touches each network packet originating from any app that accesses Internet, iOS attributes the total Internet access time by any app to Norton Mobile Security. This behavior results in inappropriately high battery usage being attributed to Norton Mobile Security in Battery usage statistics. The actual battery usage by Norton Mobile Security is far less than what is displayed.Does it really work for ME!!
I’ve had Norton 360 1st for my Dell computer,( I no longer use it as much) I now have all APPLE products. I made a choice and decided to stay in the APPLE lane. I’ve heard, and read LIFELOCK is great, the best!! It’s difficult to understand why I’m having difficulty.. I have VPN, also. I am CONSTANTLY changing my passwordS to site that I have used before I installed LifeLock and VPN. I use strong passwords, I know I do!! So don’t tell me they are weak. I’ll go online to a site and denied bc of a password or is it the fact that I have VPN and the password is not recognized, so I have to change the PW and don’t have time for THAT!! Frustrating to say the least. I’m up for renewal in about 14 days give or take, and I’m ??? my renewal. With all that I’ve written the most I will get from LIFELOCK after they read this is contact IT.
NEEDED to VENTShow lessSugarSharp
VPN Reset & other unusual resets
The VPN servers and services are a great, however upon noticing previous and new updates on the platform, the VPN connections lacks in constant connection. When IOS screen closes, while utilizing mobile device or on “sleep mode”. the VPN services or its designated location loses its connectivity and takes several attempts to reconnect to the nearest tower or signal. It is uncertain if it’s due to networking issues or performance. When using the app there has been constant resets on VPN, web security and other functions. The app would state “attention required”. Ever since the new update it has been acting strange like a cyber attack has been conducted on the platform. In the attempt of deleting the app and reinstalling it still acts in the same behavior. I reported several behaviors, web attacks, etc. contacted and reported the matter through Norton and ic3, granted this may be someone’s personal vindictiveness in order to obtain control in my devices or for their own personal amusement and entertainment. Since my neighborhood is surrounded by cyber crime enthusiasts, I’m in hopes this information would be useful to locate its digital footprint on the source, then again maybe it’s just a glitch.Show lessA. Uzi
Developer Response
Hi A. Uzi, thank you for your detailed review. We would like to follow this up with you. Could you contact us by email at NMS_feedback@nortonlifelock.com with the ref NMS181252 in the title? Thank you very much in advance.Norton made my phone not work
The second I left my home without internet I had this app downloaded and everything now a days security is a must and I always trust Norton on my computer and it normally always works so I did it for my iPhone. The second I left internet had the vpn protection on it shut my phone down. Tried to open while I drive and listen to Pandora it wouldn’t work. Tried to use my maps nothing. Most I could do was send a text the second I deleted this app my phone worked fantastic again so I give this app 1 star it is so annoying as it made my phone malfunction and not work I need to use my maps to see where I am going it would be nice to have music but with Norton app it all wouldn’t work. It would barely let me text. I attempted to turn vpn off and it kept auto turning it back on no matter how much I tried to turn it off. I am beyond annoyed we’ll see if I even remain a customer with Norton after that one for sure.Show lessLouisbianco
Vpn UGH!!
I’ve used norton for years. Have it on 4 computers. Use it on my iPhone XS. Unfortunately I can NOT use the vpn on my iPhone. This started August 6. That was last backup that happened & then my phone would freeze & reboot randomly several times per day. I didn’t realize it was the Norton vpn. At first. I could not get a back up to occur. It would begin processing & then reboot with NO backup. Only after trying all trouble shooting (reset network settings, soft reset, all the Apple “tricks” - finally August 14 I did a factory reset on my phone which meant I lost Aug 6-14 data on my phone. So since August 15 (when the reset & restore finally finished - yes I live in a rural area - slow internet ), I thought I was fine. Turned vpn back on yesterday (Aug 18) - and the crap started again last night when my backup was attempting. This morning I deleted Norton vpn - and rebooted my phone - and it is operating as it should. Really wanted to use Norton vpn on my phone but can’t Different subject - I bought Norton Core couple years ago. Finally had to stop using. The router made our slow country internet even slowerShow lessAWFrisco
Developer Response
We're sorry to hear about your experience with our product. Please, contact our Norton support agents either on Facebook or Twitter. We can help.Crashes phone
I had this app on my phone at least a year with no issues. For several months I was having issues with WiFi and data usage, but just thought it was my iPhone acting up. Then a month or so ago, my iPhone would no longer backup to iCloud due to “poor network connection”, the phone would freeze, and it randomly restart. Talked with Apple, updated my iOS l, and did a factory reset with no resolution. This has been a frustrating issue for weeks! Today I noticed that my iPad was having issues backing up to iCloud. I decided to delete this app on my iPad and I was able to backup to iCloud with no issues. I quickly deleted this app from my iPhone and was able to back up to iCloud. Since deleting this app today, my iPhone has not frozen or randomly restarted. If your iPhone or iPad is acting up, I would start with deleting this app.Show lessSapphire882
