Leave a Review Norton 360 Security & VPN
Phone freeze and auto restart
Used this APP for over 4 months. Initially worked fine without any issues. Started getting message on iPhone that my data have not been backed up to the cloud in two weeks.
Manually started trying to backup to cloud. Would not backup. Phone started freezing and restarting by itself. Internet started to be slow when connecting using WiFi but was faster when using cellular service. Received backup error stating my internet speed was too slow for backup. Have 2 other iPhones and 3 iPads backing up fine using the same internet connection without any problems. Contacted Apple and Sprint Support for assistances. No luck in resolving issue.
Started deleting all APPs to pinpoint if the freezing and restarting was an APP issue. Sure enough, after deleting the Norton Security APP, backup to the cloud, freezing and restarting is not an issue anymore.Show lessBrantleytj
Problems and deficiencies
I put this app on my iPhone 8 and an older iPad. From then on whenever one of them is plugged in, it begins to reboot every few minutes. Because of this neither could update or run backups. On my phone I can disable the VPN and run a backup, and the phone can sometimes update anyway. Not always but sometimes.
I like to plug in my iPad when I go to bed and listen to podcasts until I fall asleep. I also depend on the alarm on the iPad to wake me. On the iPad I cannot disable the VPN and could not use these features with a constant reboot going on so I uninstalled it altogether.
The other issue is, this VPN does not let me choose where I want my location to appear to be. That seems to be one of the more useful features of a VPN. I have no idea why they wouldn’t offer that option.Show lessCarey35209
Total shut down
I initially gave this app a 5 star rating. Loved it and it worked well for several months. Then one day my iPhone Xr started shutting down on it’s own. It would be on the table next to my chair and the screen would go black and it had powered down, just as if I had turned it off myself. This has happened numerous times... overnight, while I was using it or when it was just sitting there doing nothing. I deleted the app and reloaded it. The problem stopped for a few days, then “out of the blue” it started powering down by itself again. It started out a couple times a day for a day or two, but it steadily got to be more often...up to several times a day, even while I was using it!...texting, phone call and just about anything else. I have deleted the app again and my phone is now working as it should... I will not reload the app unless this issue is resolved and I hope it is, because, except for the shutting down, I love the safety of the app.Show lesspawpaw pete
Crap app...makes you pay again to open.
Paid $200 for a year of Norton 360 with Lifelock. Supposed to protect up to 10 devices. But surprise, surprise...only has installed on 4 of 8 devices attempted. This suite is completely incompatible with Fire tablets and apparently the brand new latest model iPads.
Downloaded this app, installed it and then went to open it. You must sign in with your subscription plan credentials or the app won’t work without payment. I have already paid $200 for a year of protection and guess what...the app won’t recognize my credentials. It results in a “Server Error” every time. I can go through Safari and log on to the same sign in page perfectly fine on this iPad. But for some reason the app has issues. Unsurprisingly, you CAN pay for a new subscription with no problems. However, linking to pre-existing subscription seems to not work.
What is worse is that in My Norton account it shows this device has been activated despite the fact that I have NOT ONCE been able to log in and use it. It is locked and unusable despite the fact that it is paid for and apparently “activated” on this device. Starting to believe this is scamware.
To add insult to injury, the Lifelock feature requires an additional $129 to monitor my spouse. Nowhere was this made obvious during signup or setup. “Up to 10 devices” was plastered everywhere, though. My advice to you is RUN from this app and this horrible company. It is absolute crap.Show lessphilli578
It was good UNTIL...
I’ve had this on my phone ever since I bought my computer. It was good, until I started to receive emails about how my phone was hacked and a virus was put on my phone. Now I know these are just phishing scams, but ever since then I’ve had unknown people log in to my bank accounts, change my password and lock me out of my accounts. I’ve had random purchases for things I did not buy, I’ve had to change my credit cards twice, and have had no notification from Norton at all whatsoever. It continues to tell me that my phone is secure, my internet connection is secure, and that nothing is wrong. I’ve now have had to completely factory reset my phone to see if that works. I’m very unimpressed with Norton’s ability to catch these types of things and will not recommend them. My computer is also effected by a virus and will have to factory reset that as well. NOT VERY HAPPY RIGHT NOW.Show lessSweet45678
Constantly changing with no notification prior to
I’ve never written a review on any software but this company never notifies you by email, text message, or any other communication, about upcoming changes to the services that they offer and that you paid for, And they take away some functionalities that you regionally purchased the app for. No notice, no replacement functionality for the ones they removed, And promises to call you back with the reference number and you never hear from him. I have been dealing with Symantec since Peter Norton the founder of the company started symantic and this is not the quality of customer service that I had come to expect based on the quality I received in the past. It could be the joining of LifeLock and Norton 360/symantic. Either way the service in the air or not what they used to be. I very well might be looking for a new app which provides a quality service that Symantec used to provide.Show lessUnhappy2075
Customer Service is worthless!
I was going on my second year of service with Norton. Didn’t have any issues until I changed my phone number. I couldn’t access my account. Contacted customer service and they said I would have to set up a new account because of the two factor authentication (?). Anyway, I asked why can’t they just change it to my new phone number. They said they can’t do that. Never received an answer as to why. I’m very frustrated. Asked them for a phone number. After a few tries of asking for a phone number to talk to someone, they finally gave it to me and said the answer would remain the same, no refund and I would have to set up a new account. As a customer, I am supposed to trust these guys? Absolutely NOT! I will take my business elsewhere. If I could give negative stars, it would. Never seen a customer service like this. I would caution people before using this company. Ultimately, it’s your decision.Show lessNorthern Frustration
Hacked and could not repair
I have Norton full service through Xfinity. Used it for three years. Suddenly the big red screen appeared that I had been hacked. Spent three days on line with the Xfinity techs. Installed a new modem through Xfinity. Within minutes hacked again. They connect me with Robert their norton guru. I waited for an hour before he answered. He told me my iPad and iPhone were infected with versus, to take to a repair shop. I called Apple they check my devices and suggest I remove norton. Norton was disconnecting my home modem service, I could not use my house modem without seeing the hacked screen. Outside my home I had no problems on my iPhone and I could connect my iPad through my iPhone (at home) with no problems. I finally disconnected my norton service and am now trying to find a reliable vpn.Show lesspasnipe
Does Not Work and Crashes iPhone 8
Shortly after installing this app and the Secure VPN app, I began encountering difficulties accessing the internet from any Wi-Fi spot. (I am currently based in Turkey.) As I pay a great deal for the anti-virus/VPN bundle for my PC, I was reluctant to give it up without a fight.
Unfortunately, things only got worse and the last 2 weeks saw an escalation in my iPhone 8 mysteriously crashing and suddenly restarting on its own several times every hour, which negatively impacted my work. I finally relented and removed just the Secure VPN to test, but my mobile continued to crash and restart (though the episodes did decrease) and warnings of unsecured connections increased. I removed this app and replaced it with NordVPN and all connection issues, crashes, and restarts immediately ceased. As I now have to pay for another service to get the security necessary in these times, I will be evaluating other anti-virus programs for my PC (particularly since the Secure VPN has never worked there either).
I should explain that I have had Norton services for many years and was very satisfied with its protection performance... while back home in the States. But as someone who travels extensively outside the States more and more, reliable security is non-negotiable, and I am disappointed to say goodbye to a service I trusted for so long.Show lessTravelersAmongUs
Developer Response
We’re terribly sorry to hear about the issues you've had with Norton Secure VPN. When you connect your device to Norton Secure VPN, your data is encrypted which may slow down the connection. Also, there're other factors like if the regional VPN server that you are connected to, is far away from your physical location, it may slow down the connection. However, this shouldn't block access to the internet. We would also like to apologize for the performance issue that you experienced on the device. We want to figure out why you had to experience this crashing issue in recent times and see what we can do to correct it. To help you get this sorted, we need additional information about issues you have cited in this review. Please send us an email to nmsios_support@symantec.com with more details. We will look into it for you. Thanks!iPhone XR users beware
I love Norton products... for my laptop. With that said, I was happy to find out I got free mobile protection from my laptop’s protection. I accidentally clicked on a link when I was trying to swipe away and thought immediately my phone was going to be infected with malware. So I downloaded all the Norton apps. Shortly after, my phone began to mess up. It was going slow, it would then freeze and restart on it’s own. It was doing this even without me having to touch it. I ended up resetting the phone and it was fine after. Redownloaded the Norton apps, and what do you know, the same thing happened! At first I thought that maybe the iOS i downloaded was causing it, because the issues started happening again immediately after that. So I reset my phone AGAIN. Took a few days before I remembered to download Norton, but when I did, the issues were back immediately. I almost reset once more, but then decided to try deleting all the Norton apps I had downloaded as a test, and imagine to my (not so) surprise when my phone began to magically work perfectly again. I don’t know if this is an iPhone XR issue, an Apple issue, or a Norton issue, but I won’t be downloading their mobile products anymore.Show lesspambeeslyyy
Developer Response
While we are happy to hear that you like Norton products. However, we're extremely sorry to hear about your experience with our mobile apps. This isn't the kind of experience we would like to have with our customers and we would like to address the issues that you have cited as early as possible. Please send us an email to nmsios_support@symantec.com with more details. We will look into it for you. Thanks!
