Leave a Review Norton 360 Security & VPN
It should deliver more clarity and more conclusive protection.
It often happens that a warning shows up saying I shouldn’t visit site “A” because it’s unsafe. Problem is, I am not on site ‘A’ and did nothing to go to site ‘A’. So.. what am I supposed to do? To make it worse, this warning pops up in the middle of reading something on a site, minutes after I get to it. I have no clue whar is the app talking about and which one is the contaminated site, as I may have multiple tabs in a browser and multiple apps open at that time. And none of them is called ‘A’. Neither did I get to any looking for any ‘A’. Why not just block access to the ‘A’ and tell the user what site or app they were visiting contains the suspicious ‘A’, oferring the possibility for the user to unlock access to ‘A’ if they chose to do so, despite the warning?Show lessR-L-Z-4 CkMD
Don’t expect to get any service from Norton!!!
If I could give this app ZERO stars I would!!! I downloaded the app and it installed easily. It then went on to register the license and it couldn’t register it. After 2 different chat sessions with their support staff I finally decided to just uninstall the software. The second support chat was about what I was concerned about with using the software, well I didn’t have any concerns because it won’t work! Neither of the staff could understand that I downloaded the app from the AppStore and it was the 30 day free trial!!!!! Maybe Norton should invest in new support staff. I was throughly disgusted with this company by the time I got done with their garbage support chat sessions. I did want to try it out and see if it is as good as they say but after dealing with this crap support staff is making me think twice about this company. They obviously don’t do a background check on qualifications to get this job!!!!!!!!!!Show lessGranddadx2
Did not work for me (sighs)
Unfortunately it did not work for me the way I thought it would, these are the problems I had to endure during the time I used it:
- Battery Drain: My phone is a new iPhone 8S Plus and the amount of battery drained before and after having this app is absurd. I could have my phone without charging under normal circumstances for up to (2) days, before installing the app, and after installing it, I had to charge it at least twice a day. Not good at all.
- Data consumption: Most of the data consumption after installing this app (at least 70%) came from the app itself. I never had to use up to 5 Gb in one month before installing this app and I was very surprised and annoyed that it would be this way. My normal data usage would be up to 2Gb when really busy. Outrageous!
- Internet Connection Issues: Main problem that forced me to uninstall the app was the connectivity issues when I was not connected to my home or work network. I always had to turn off the VPN connection to use the internet when on the road, which cancels out the purpose of the app.
Overall, it works great on my laptop, I love it for its easy-to-use approach on my computer but for my phone it was not the case, unfortunately.Show lessABG Crazyman
Norton Still Has Serious Problems
Norton, Please fix this app so we are protected & able to use our devices. Having internet security in today’s tech environment is crucial. The problem is I can not use my device unless I sign out then sign back in repeatedly. I currently have the fastest internet service in my area, 1 gbps or 1,000 Mbps. My iPhone can utilize an estimated 350 mbps. That is more than enough for me to surf the internet while I download a movie, download a complete O.S. Etc. The problem is my service acts worse than DSL because of this situation. Norton has tried to fix the problem but every attempt has been a complete failure. Every time I see there’s a new update I cross my fingers hoping they will correct the problem. Instead we are let down. Norton is supposed to be the Standard in internet security. I prefer Norton over other products in the industry. The Norton brand is taking a hit because they cannot perform like they have in the past by correcting problems effectively & efficiently. I know you can fix this problem if you put enough of your top assets on it. At this point you have to do something. I will be happy to edit my review once the situation is handled.Show lessPsumtman
Developer Response
I am really sorry to hear about your disappointment. We would like to discuss this issue with you and get this sorted. Please send us an email to nmsios_support@symantec.com with more details. We will look into it for you.Repeated reboot and preventing backup
The app would repeatedly reboot my iPhone when the phone was charging. At first I thought it was problems with “new” replacement phones. Apple worked with me each time to replace the phones. I deleted the app from the third phone and have not had any problems since. I contacted Norton support, but have not heard back.
After a short time I reinstalled the app. It seemed to work well with my phone for a couple of months. When our temperatures hit the 90s, I noticed the phone would reboot and thought the battery might be overheating when I work outside. Today iCloud notified me my phone had not backed up in two weeks.
When I tried to back up my phone to iCloud with Norton turned on, the phone would shut down and reboot about five minutes in. When I turn Norton Security off, iCloud backed up successfully. I have deleted Norton Security from my phone.Show lessIBeDisappointed
This app does not support Apple IPad!
So I provided a review on why I was upset with Norton due to you cannot use the Norton Security on any IPad. A representative from Norton commented on my negative review suggesting that I contact Norton for further assistance.
What I now realize is someone from Norton is being paid to lookout for negative reviews like mine so that they can respond that, “they apologize for the inconvenience and suggest that I contact them for further support”.
Well I’m one of those suckers bc I did exactly that...I spoke to Norton Customer Support and was told that I can use “Norton” on Apple IPads, so I went ahead and reinstalled everything but shame on me bc I should have listened more carefully ....it will allow you to use the Norton VPN and Password Manager apps. However, when I began to open the security app, I was still blocked from using it.
I called Norton again, was transferred to Norton IT who told me that I CANNOT use the Norton Security app on Apple IPads. She explained that IPad users already have a built in system for this purpose. I get that you do not want to antivirus programs on a device. However, how many of us IPad users accidentally download/stumble upon viruses, malware, spyware that somehow has corrupted something on your IPad and never received notification about the bug.
All I ever use is my IPad so this app is useless to me.Show lessWomansToolBelt
Why no notification the other app no longer worked?
So we upgraded our Norton plan specifically because we bought an iPad and wanted protection. Today I happen to tap on the icon and it basically says it doesn’t work anymore for iPad and to contact iOS for options. Chatting with norton rep he tells me to uninstall it and reinstall app —-with same name. After that he wants screenshot of error. A little late for that since he had me uninstall it. Why didn’t norton notify us the app was no longer useable for iPad mobile security? I thought they took my security a seriously as I do. Apparently not. So now I have a Strange looking norton app. Strange because I Can’t really tell what, if anything it’s doing because all it says is my home network is secure. The chat rep didn’t know either. Glad it’s not a norton network or I might not know for months. Is this app doing anything at all for my iPad?? How do I know? There’s nothing there to clue me in. So now I’m typing and sending more screen shots via email of what this currently looks like on my iPad and ...someday...maybe....Norton with fix this????Show lessCarolMTexas
Developer Response
Hi There! We're really sorry you feel that way and apologize for any negative experience you had when you called Support. We would like to assure you that Norton Mobile Security app is compatible with iOS devices. We would suggest you try latest build of Norton Mobile Security app and share your feedback with us. Feel free to write to us at nmsios_support@symantec.com if you need any help updating your Norton Mobile Security app. We will be more than happy to look into it.Working and playing IPhone on the web is safer
Before Norton I used others that were in no way close at finding and removing virus, issues as Norton. Now for over 20-years I use Norton for so much VPN, password protection, Core, Norton Security and many other products by Norton. Have made my life so nice. IP protection, Norton has a wide range of products and a 24/7 helpful staff always ready to help with any Norton Security fix, repairs or general help on an install. Truly Norton is their to keep you from making the next space debris your computer. You will come to know and learn Norton is always ready to help you with any of their many Norton Security online products. “Norton is worthy of your trust”Show lessH L Hartford
Questionable worth
When NORTON updated their mobile security for iPhones they did no one any favors. The new version at noted by another reviewer often does not recognize my Wi-Fi network and says I am not connected when in fact I am. And the I have to disconnect and and reconnect in order for the Norton app to recognize the network. The other main problem, and this is even far more aggravating in my opinion is the amount of battery that this app use while running in the background. Upon checking I find that over a 10 day period the Norton app had taken up 32% of the battery usage. Over the next 10 days it had eaten up 36% of the battery usage. I got one have better things to do than continually worry about keeping my phone charged because an app is eating up all the battery life. I have removed the app from my phone. I might check at some point in the future to see if Norton has addressed and fixed these issues.Show less33roper748
Disappointed
UPDATE: After a couple of hours, I reactivated the “online” function of the app, and it seems to be humming along with no appreciable delays or issues. I will up my rating from two to three stars now, and report on its long-term performance after about a month.
When I attempted to browse the web, it not only froze, there were no alerts or notifications as to the reason. I deactivated the VPN (web browsing), so I could access the internet. Now it tells me I am not being protected when I am on the web. It makes some sense. With the function on I cannot use the internet. No chance of running into a malicious site. If that’s the choice, I’ll take my chances and keep it turned off.Show lessDeaN4U2C
