Leave a Review Optimum TV
Absolutely useless
Optimum advertises you can use this app to watch anywhere. I have been trying to login for over a year and get an error message saying I need internet and to call the number given to add. I pay for internet and have for over 30 years. When I call the number I’m told there is a problem on the west coast they are working on. I am over half the country from the west coast. I was just told to check back in a month. They need to quit advertising when they clearly don’t have the capability. When they were Suddenlink they had an app that worked. When they changed their name to Optimum things went from bad to worse. Funny thing, same parent company, Altice.Show lessgrayscrk
Developer Response
Thank you for taking the time to review our app. If you need further assistance please reach out to us at AppSupport@optimum.com ^RichI’m being robbed
So. I have 2 apple tvs and I had a combo router/cable box. App worked for 2 years so since I don’t use the cable box any longer I trade down to just a router since I pay 12 bucks a month for it. Well I get home and I connect to new Wi-Fi and everything works fine except for this app.
Go through the help desk and even get upgraded since they can’t figure what the issue is. They call me 2 days later to troubleshoot and I turn it on and voila it works!
2 days later it goes out again and hasn’t worked since. The only way to watch is air dropping from my IPad which works from the optimum app not the optimum tv app!. Well apple tv doesn’t have that version.
The amount of $$ we are paying you you would think this would be worked out. When can I expect my credit for days without service?!Show lessMikemazz11
Developer Response
Thank you for reaching out to us. If you need assistance please reach out to us at AppSupport@AlticeUSA.com for further assistance ^RichNot too shabby
I am away on vacation hundreds of miles away from my home and I could still schedule my favorite shows and events on my app, easy Peezy!!!!!
My wife says she can watch her recorded shows on her app, anywhere - anytime, and in any country….. that’s pretty nifty.
I still have to call them every couple years and try to reduce my price, but the gold package has so much to offer as far as shows and events and news, I wouldn’t even think of cutting the cable!
This has always been Cablevision to us for 30 or 40 years and continues to keep up with the times.
Keep innovating and keep moving forward!!!!!Show lesssolarRon
Black Adam was a great movie.
I enjoyed Black Adam very much. The actors were chosen perfect for the movie and the parts they played. The special effects were awesome and made the movie even better. The writers wrote the movie great. I like how good prevailed over evil, the love between a mother and a son, and how Black Adam and the Justice Team were able to work together to stop evil and save the boy. The movie was great and I give it five stars.Show lessChizz1268
🆘 please fix! login spinning & erases pw
Love the app usually but can’t login on any device and it’s working on the TV so it’s the app! the login screen is just rapid spinning and when I try to auto load or manually input my password, it keeps backspacing erasing it please fix stat! Aside from that great app, but it does actually reset often while using it which is annoying. I will improve my review to 5* when both fixedShow lessMommaSwinty
Defective and not bug tested.
I love and need this app, I stream tv on my iPad next to my work computer. Everytime I open the app and select a channel, my cable box wireless connection is interrupted and stopped across all devices. When I change channels, it again disconnects all wireless devices and half the time the channel doesn’t load. I’ve once lost all internet connection for 15 minutes because this app caused my router to drop, CM REGistering, Router Init Fail, over and over, simply because I opened this app. As much as I want this app, I can’t run the risk that it’ll interrupt my ability to work ….Show lessEveryday Viewer
Developer Response
Thank you for taking the time to leave a review. We are concerned about the issues you are experiencing with our app and want to help. It definitely should not be crashing your internet connection. Please email us back at AppSupport@Alticeusa.com and reference conversation number “177675830” so we could gather some account information and more details on the matter so we could seek a resolution.Happy with the app now
Update:
App no longer crashes when I turn on the Apple TV and certain channels that I would turn on would have no volume I would have to go into the language settings change the language then it would enable the subtitles and then have to turn them off to get the volume to work.. that stopped happening also ..Show lessLeslieM825
Developer Response
Hello, Leslie! Thank you so much for sharing feedback! If you have any concerns, we would love to address them for you. Please feel free to send an email to Appsupport@AlticeUSA.com and include your physical address for assistance. Thank youMissing a key feature
Every other streaming app allows you to keep the stream constant if you are switching between apps. Not Altice! If you get a text while streaming and dare to answer it then there goes your stream and you have to start all over again when you want to get back to what you are watching. It’s 2022 - can’t we get that functionality added already? This issue continues to be a problem and no one addresses it. Worst app out there for streaming!Show lessChertof
Review
Optimum allows you to view on all you personal devices, I love it! I watch on phone, tablet & Ipad as well as our tv! Great idea, whoever thought of it! 5 stars plus to us. We can watch different shows in same room or in other rooms! At the same time but different shows! Amazing. Thank you!Sandrajreynolds
Terrible Video Quality
Even with a verified 300+ Mbps internet connection, the video quality is inconsistent at best. Programs pixelate for minutes at a time, clear up, then pixelate again. This happens on all devices (iPhone, iPad, and Apple TV) every day with every viewing. This does not happen with any other streaming app.Show lessBB App Reviewer
