Leave a Review Optimum TV
Glitch
I would’ve given five stars but I get four because this app works fantastic but sometimes there’s a big glitch it doesn’t stream at all!cghjnbgh
App is a 1 and the support is a ZERO
How can you let this app be so terrible? It suddenly stopped working l’on my iPad….only a few channels are available? It is too bad that I am stuck with Altice/Optimum where I live. Even your support is non existant.Vesinet01
Unbelievably problematic
This app, on iPhone OR on Apple TV, is utterly the most frustrating experience that I’ve ever had with any streaming service. Constantly crashing, constant hitching, glitching, pixelization, and just problems. My experience with Altice and Suddenlink overall has been tremendously disappointing.
I worked hard to get this device built out to my neighborhood so that we could have an alternative to horrible AT&T, and it’s been an embarrassment so far.Show lessdanielvstone
Shockingly bad on Apple TV
This review is specific to the Apple TV version of the app. Literally cannot go 20 seconds without buffering, pixelization, or just suddenly closing out of the app. Usually closes when trying to access the program guide.
I am forced to try to use this garbage app only when watching sports and it has made me hate football season.
It’s crazy how bad this thing is.Show lessDev P
Inconsistent
This app is not ready for prime time. It’s very inconsistent. There are moments where it works great but most of the time whether off-peak hours or peak hours it’s just blotchy slow and laggy. It is very horrible compare to other apps by their competitors. I do not recommend this app to anyone who wants to enjoy a good stream of TV.
My internet is at 300MBPS and my Apple TV is hardwired yet this app is still laggy and plain awful.Show lessMasterbanker73
Search Functionality
When searching for something the results should be displayed in chronological order. Right now the results don’t seem to be sorted in any particular order. I want to be able to see when something is on today not 10 days from now first and then have to scroll down all the way to the bottom to see that’s it’s on later today.Show lessiMacguy18
Jumpy Video
The app is disappointing. The video freezes frequently for a second or so making the video very jumpy. I’m fairly confident that it is a problem with the app and not a hardware issue as I do not have this issue with any other video apps on my Apple TV. I have the same issue with the app on my iPad and iPhone.Show lessSkyhawk62v
Useless
First off I am paying for a 1gig of internet service but barely pull over 400mb download speed. That’s relevant to the app because the 1gig service requires a gateway and an altice mini box replacing the main altice one box. As a result the app doesn’t pair with the altice mini box. It says the box is offline. Think it has to do with the mini boxes not generating a WiFi signal. So now I am paying more for less functionality. Ridiculous!Show lessMonte72
Worthless-Can’t Even Log In
This has got to be one of the most worthless apps around. On my iPad it keeps telling me I have the wrong app, but there are no others. On my AppleTV it keeps telling me I have a 403 error. Suddenlink is nearly impossible to get in touch with and my past experiences are they can’t solve the problem anyway. Ugh!!! Update: I spent over an hour on chat with Suddenlink. We went through a whole list of things such as deleting and reinstalling the app, opening and closing, etc. After over an hour my problem was “escalated”. I was told they would get in touch if they needed additional information. I asked if they would get in touch to tell me the problem fixed. I was given the same answer. I am tired of wasting my time and don’t understand why they just don’t make a decent app. There are plenty of good programmers out there. Apple - remove this from the app store until it is fixed. Maybe that will get their attention.Show lessMike Miller Admin
Developer Response
Hello and thank you for your review. We do apologize for any difficulties experienced with the app and happy to help investigate this further for you. Please send us an email with your user ID while referencing this review.#173253027 appsupport@alticeusa.comA clunky mess
Primary use of this app is to use a projector with my phone to stream TV in my backyard. Unlike other quality apps, the aspect ratio is terrible, their is constant buffering/video delay/ audio delay while the app is on a solid WiFi connection. No way to disable notifications while streaming (again other apps do this.) Also no way to sit audio to a Bluetooth device while video goes through HDMI. Please update with fixes in a future patch.Show lessJmdimase
