Leave a Review Optimum TV
Still waiting
Still waiting for PiP support on iPad and iPhone. Almost every modern video app has this feature and in 2022 we are still waiting. The apps reliability has improved but it’s still missing big features that are standard in 2022. I really wish Altice would improve their service overall but they’re the only game in town where I live. Other providers have much better feature sets with their apps. Still cannot watch tv out of the home in the app as well. Please improveShow lessJamez n DK
Developer Response
Hello, Jamez n DK. Thank you very much for your review. We are sorry to hear that the app did not meet your expectations. The Altice One app does have Picture in Picture support. When the video restarts instead of resuming where it left off, is that from a video on demand stream? Please connect with us through email so that we may investigate this issue closer. Your feedback is very important to us and will consider your suggestions in future releases.Guide doesn’t work since last update
Ever since the last update the guide works up until I try to see what’s on later in the evening. When I scroll an hour or more in advance and try to see what’s on other channels the guide jumps back to channel 2 before I get a chance to see what is on and on what channel. No matter how many times I try to scroll down to higher channels it just jumps back to channel 2. This happens on both my iPhone and iPad. Both are running the newest version of the app. This is typical of Altice service even though I can’t fault the app developer for the crappy cable/internet service provided by Altice. Can’t wait for Fios to come to town!
UPDATE: It’s been over a month and the app still does the same thing. In the guide, if you scroll past the current time to look at what’s on later in the day, and then scroll down the channels, the guide keeps snapping back up to the first channel before you can see what the other channels are showing later in the day. This only happens if you are trying to see what’s going to be on later, not what’s on presently. The App Developer replied asking me to email them with the particulars. THESE ARE THE PARTICULARS. JUST FIX IT!Show lessMDK1705
Developer Response
Hello! We are here for you and would really like to help with this! Please access the App Store and check for any new updates. If you still have an issue, please send us an email with your account information to AppSupport@Alticeusa.com so we can best assist you. Thank you so much. ^JuanThe truth is
They’re not going to fix this. They’re not going to help you. They are going to rip you off every chance they get. Know why? The system says so. You just think you hate it now. But wait there’s more to come. Your bill just doubled and there’s nothing you can do about it. The system says so. If you can even find someone that speaks English. Been there done that.Show lessDoug a1c
Altice One App- Useless
The guide feature is useless. It’s so full of glitches that if you looking for anything beyond the first eight listings you’ll never be able to scroll down to see them. Over and over it snaps back to the top of the list. I’m ready to take all the equipment back to them and cut the cable. Why have an app if you’re not going to keep it functioning?Show lessDelete.it!
Bogus
When you call to sign up for Altice they tell you you get everything all your favorite channels and tv to go. Truth is the sales people outright lie!! The tv to go only works in your house , so forget about streaming on the go! You don’t get basic channels like history or news max either. Sold a line of crap plus took three weeks for them to port number. Good luck trying to complain too the first five minutes are with a computer voice then most of the agents speak with such a heavy accent good luck understanding them. They transfer you but in reality they just disconnect you. Looking for a new service now, don’t waste your time, can’t get that back.Show lessdisappointed with altice
Developer Response
Thanks for taking the time to rate us. Just want to let you know that we are here to help and would be happy to further address any service problems or account questions you may have. Please feel free to email us back at BrandReviews@Alticeusa.com and include your full address or account number if you were still needing assistance with anything.My Opinion
I don’t know why I changed to Altice! My main box has to be constantly rebooted because I lose the ability to rewind/fast forward live tv. Now I reboot and it still doesn’t work! My main phone now has to be in my living room instead of my kitchen! The cable box in my bedroom constantly loses the ability for me to look at the info feature, causing me to have to reboot. The internet in my daughter’s room on her tv is nonexistent! She can’t watch any apps! I can only watch Netflix, everything else it’s just buffering, buffering, and buffering. Which didn’t happen with the older system. I have to replace the battery in my remote, at least, once a month! Should I go on? This new system is a bust! And I absolutely HATE your customer service! There is a language barrier, and when they can’t help you, they simply disconnect! After being on the phone for 45 minutes. I downgraded and it was never put through! Bring that sh.t back to the states!Show lessandrea mayo
Developer Response
Hi Andrea! I am sorry to hear about the issues you have been experiencing with your service. We are here for you and would like to help. Please feel free to email us back at AppSupport@alticeusa.com for further support.Horrible
I pay for 1 gig internet speed and do speed tests show only about 300 speed. Called up several times because again paying fir their top speed and constantly lagging Don’t bother calling them anymore because when they were owned by the Dolan family use to speak to someone immediately. Now you have to go through rings to get to speak with someone and most of the time couldn’t understand what they are saying. So you ask me why not change to Fios? I would if I could but the town of Brookhaven (crookhaven) won’t let Fios get a license to operate. Someone’s getting pockets filled by making Altice the only operator. Worse off constantly raising price because they have a monopolyShow lessCookhaven
Developer Response
Hello! We are here for you to help with this speed issue you're having! Please send us an email with your account information to AppSupport@Alticeusa.com so we can best assist you. Thank you so much. ^AntonetteTV Guide
I generally have no issues with the app. However the guide is giving problems when trying to search for shows later in the day. It keeps going back to the top and doesn’t allow me to scroll for later shows.Meli-ssa
Worst remote and dot setup ever
Impossible to navigate. The remote has no input button to switch antennnas need two remotes at all times. The dot is impossible to navigate. Buttons are so confusing just try to find record and try to find out how to record cannot do it from remote or Yve need an app. No time on box another inconVenience. Who thinks these things up totally not connected to their users.Show lessJohn Fur
Unreliable
Although we do not use the app on our phone, the app is used on multiple tablets and on Apple TV in our home. The app constantly reset itself and has a continuous issue of not being able to access the “Guide” which shows what programs are available now and later in the day/ week. Altice had offered a Apple TV alternative to the common cable box. Knowing the quality of Apple products I chose the Apple TV. My Apple TV was set up wirelessly only about 20 ft from the main router being only separated by a standard wood stud wall. Viewing live TV was terrible with extreme lag on all functions. I ended up running an Ethernet cable from the Apple TV to the main router. Much better. But the “guide” issue remains a problem.Show lessBxCaliber
Developer Response
Hello! Thank you for taking the time to leave a review. We are concerned about the issues you are experiencing with our app and want to help. It definitely should not be resetting on you. Please email us back at AppSupport@Alticeusa.com and reference conversation number 174825934 so we could gather some account information and more details on the matter so we could seek a resolution.
