Leave a Review Optimum TV
Support????????
Have had Suddenlink for more than two years. Always was able to use the Suddenlink to go app. Now the switched over to our Altice one and have never been able to sign in. Why does it want me to allow access to my dish subscription I don’t have dish!?? Call customer support and they said they don’t provide support for the mobile app. It even says when I’m able to put in my credentials that I do not have Internet service which I do!! Where is the help???Show lessFLACOLOCO71
Altice one is horrendous
Don’t waste your time or money on altice one. New home owner with new home owner problems and Altice one is by far the one causing the most. Cable box needs a reboot every morning. Cable box upstairs won’t connect. WiFi cuts in and out daily and we were told to get a WiFi extender for a two floor house ??(Mind you I live in NY so the house is by no means a mansion and we are not in the middle of nowhere with no reception) Just terrible. Terrible. Terrible. Customer service is useless. If I can save anyone from the stress of deciding your service let me help by saying I know which service NOT to get.Show lessAndy C 31
What is going on!?!?
It made me download a new version. The old version worked fine. The new version will not open!?!? I deleted and downloaded it several times, power off my iPad but the same thing. Someone has got to fix this. Not happy.GCDan
Terrible, antiquated interface
I want to like this app. I really do since I rely on it so heavily, particular when I travel. Looks like it was developed in the 70’s before we had developers. Takes forever to load and is extremely unintuitive. The nav bar is awful and it’s very frustrating to have to start from scratch each time you leave the app for something like a phone call, etc.
Are these reviews and feedback(because I’ve given it to customer service over the phone as well) just sitting in every developer’s queue? Nothing new has been introduced lately and it’s very disappointing...Show lesskatie.steinborn
Updated version won't open
Updated to the latest version today. Opens and immediately crashes. Uninstalled and then reinstalled, same thing. As someone else said, I have an older iPad, version 10 is the latest operating system I can run. The app worked fine until the last update. There is no reason why I can't use an app for a cable service I pay for, because the latest update is not compatible with my iPad, which while older still works. Another example of the terrible service from Optimum/Altice.Show lessTricia Hemp
Crash and Burn
I'm on an old iPad (version 10.x) and it worked fine until latest update (version 2.1.3).
Now it's doing the same as many of the recent reviews say; quick flash of the app launch then crash back to home screen.
The app designers have responded (around Oct. 1) by saying they've addressed the issue with a recent fix, but I just uninstalled, shut down, restarted the iPad, downloaded the app and......crash and burn!
When I went into the App Store, the app development history still says 2.1.3 (dated Sept. 21). Obviously the dev's are BS'ing about the fix.
You had a satisfied customer until this fiasco. Please fix in a timely manner. Thank you.Show lessStones399
No video or sound
I am trying to stream cable using the Altice one app on an Apple TV 4K. Whenever I open the app it freezes and then I need to close it out and reopen it. When I finally get it to load on the homepage I can hear what is on the channel but the screen is black. If I select channels through the channel guide the screen is black and there is no sound. The only way to troubleshoot is to unplug the Apple TV 4K and plug it back in which is not ideal at all. Please advise on how to fix this. I have removed and redownloaded the app. I’ve done a factory reset on the Apple TV. Changed my video and sound settings on my TV an on the Apple TV.Show lessGG593
Developer Response
Hi GG593. Thank you for taking the time to review our app and troubleshoot by reinstalling. The app not responding can happen if the app or OS is not up to date. If the Apple TV OS and app are up to date I certainly can help investigate this issue for you. Please send us an email referencing this review with your user ID make, model, and OS of your Apple TV.Best app
I use Altice app on my Apple TV and works just like a cable box it is amazing. Fios or other networks do not have this. Altice is number one for me. Keep up the good work with all the commonsense fixes and additions. Make life easier to navigate.TCNY13
Channels?
Why are there no channels list when your not home. Why would only want shopping and PBS. Everyone else doesn’t require you to download and login to that channel. WhAt crap
Well I did receive a response of use the app for that channel. Thanks Suddenlink and Altice One. If I wanted to use an app for each channel why would I complain? This response shows you don’t really appreciate your customers. Do not use Altice one if you have a choice unlike me. What happen to pride in what you produce?Show lessJmfitzh20
App doesn’t work
The App crashes unexpectedly don’t know when it’s the update version i am using.... this app also needs major innovations to its interface and on demand features, another issue that needs to be change is the app will only let you watch live tv on Altice internet which is a drag because sometimes you want to watch something while waiting when you’re at your house.Show lessAnnissey
