Leave a Review Optimum TV
Lost all functionality
This app has always been terrible, but the past week it has gotten even worse. Now I can no longer record any shows on the app. After I select the show it just opens on a blank page that never has any content. The search function is still awful. Half the time I have to go to the guide and manually find the program even though I’ve typed in the exact name and got no results (especially true for sports). Watching tv in my home network has also resulted in the screen just freezing. Very poor Altice!Show lessTRobi14
Developer Response
Sorry to hear that you're experiencing this. Please reach out to our specialty support team at AppSupport@AlticeUSA.com and we'll be happy to assist you.Garbage
If I could give this app zero stars I would. This is for the Apple TV version of the app. First, it’s menu system is horrendous, constantly showing the wrong programming at the wrong hour. Second, the TV sound does not sync when using 4k on Apple TV. Only works in 1080p. Third, I’ve had to uninstall and reinstall this app twice in the last two days because it refuses to load certain channels.
Altice, this app works about as well as your Altice One boxes. One collective, flaming dumpster fire.Show lessHughJaynis
Service.
This Altice company is French, and is not Optimun anymore, they bought “Cablevision” and depend of the boxes you have. I have the “Altice” all in one that doesn’t need a Router. For the situation with the CV-19, they haven’t been doing the regular updates they usually do during the nights in order not to interrupt the viewers programs, because they have been working remotely.
Also, I learn how to do myself because I understand is so frustrating to trying to watch your programs and cannot do it because you have not idea what to do.
Here is my little help, If you have the “Altice” black box and also the small one if you have a secondary tv’s, unplug the main box from the back of it, for about 2-3 minutes, and plugged back and let it rebutted by itself, you can do that with your tv on that will show you a dark screen for few seconds, and then you’ll see how starting the rebutting of the box, and when finished the time will come out again, and turn on the box and you’ll see the program’s back.
I hope my suggestions work, and if he doesn’t at first, try again.
Good luck.Show lesseuro575
Rant
We are paying for the 1 gig speed. Yet we have never come close to 1 gig. Best we get is 400 megabits download. Which is fast but not what we are paying for. I know that the 1 gig is if the sun and moon align perfectly. We should still see 900, 800, at the lowest 700 megabit download speeds. At to that the stupid tv tier I had to take with it. I don’t want espn or any sports channels. I don’t want fake news cnn or any other liberal news channels. Garden shows. Women channels. On and on. Let me pick the channels I want. Unfortunately optimum has a monopoly where I live. Since I’m not a whiny liberal clearly the government isn’t going to bend to my wishes. Which they shouldn’t either way.Show lessFrank4969
Developer Response
We'd be happy to assist! On Twitter and/or Facebook please message us the name, address, and phone number on the account so we can better help out. ^SunshineOn demand restarts
Any time I’m watching something on demand if I accidentally hit the back or fed button on the remote it restarts the whole show and there is no way to get back to the point in the show I was at. This is especially frustrating when I have only ten minutes left in an hour long show. This really should be addressed.Show lessNSixx78
App not working- Update
The app is still not working after a month. I was asked to reach out to optimum via Facebook and
Twitter for help. I did and all I was told is that it had to be escalated and I will get a follow up. Well that has been almost a week and no update. I reached out again to optimum via Facebook and was told they are still looking into it. I find it funny how our information works to pay our bill but not to use the app. It is time for us customers to get some compensation for this service inconvenience. Honestly I would give this app zero stars. It is a joke.Show lessIrishPanda29
Worse service provider
If you can please avoid this company at all cost. I’ve never had to pay for a more unreliable, inconvenient, expensive, service in my life. The remotes are cheap, the internet drops at least twice a week, cable stops working when it wants too. Had to have the box replaced multiple times. Not one discount or credit for the inconvenience. Poor customer service skills and the list goes on. I hate this company and I do mean hate.Show less_vora
Honestly
At first I did love the app I was able to use the remote control on the able to record movies and shows be able to watch TV on it but now since I had to log out and then log back in I’m having problem log into the app is telling me video service need something I just hope that they fix this problem because I love it I’m able to use on the go but now I can’t I’m having problems logging in as anybody’s have a problem with that I try talking to customer service that way they don’t understand what’s going on I need helpShow lessmizzangie34
Issues when guide isn't updated
I have noticed a few times that you can not
watch live tv on the app when the program being broadcasted doesn't match what the guide says. I noticed it numerous times with sporting evens being postponed. The most recent example is the 12/2 nfl game on nbc. The guide said the Ellen show was one and as a result the channel would not work. Please fix. I emailed the address twice, no response yetShow lessjmess15
Service working inconsistently
Every morning for a couple of hours, my cable service is intermittent(blinking sound and picture) so I decided to watch the on the app. But while this is happening to my cable, at the same time the mobile app won’t connect at all. It just says loading. And if I’m lucky enough for the app to open, the guide won’t load. If the guide doesn’t load then you cannot watch tv channels (even if you go to the channels through search, they won’t allow you to watch). In only six months, Called tech support 4 separate times, had tech help, had tech come to my house and still same problems. And now they are charging $80 for tech support to come to your house to fix their own equipment failures.
I get not having all the good channels for a cheaper price, but you should not have to trade having a WORKING service for a discount. 🤦♀️Show lessLuvofmt
