It must have to have while traveling
With years of travel experience, this is the perfect tool!😎
Terrible service - would not use
Bus from Hanoi to Ninh Pinh
However, we were dropped off on roadside and had to pay 150.000 VD more to reach Tran An.
All other passengers were also dropped off unceremoniously, without any explanation and queries were answered by sleigh of their hand and driving off unconcerned.
Drivers appeared there suddenly and offered to take us to our destination. Even the staff at the Trang An resort seemed to be involved, as they said we should pay even more than what the driver had asked for.
This seems to be organised way to extort more money from tourists.
Others at the resort we spoke to were dropped off at even a further far away location, and had to pay double the amount than us.
Response from developer
We’re sorry to hear about your experience. If the confirmed drop-off point was Trang An, please contact our support team with your booking details so we can investigate this with the operator: https://12go.asia/en/support 12Go Team
À fuir !!!
Response from developer
We’re sorry to hear about your experience. Unfortunately, the operator was unable to confirm and issue your ticket. As soon as we received this information, we immediately processed your refund and informed you by email. We sincerely apologize for the inconvenience. 12Go Team
Plateforme peu fiable en cas de problème
Nous avons réservé un transport via leur plateforme en faisant confiance aux prestataires qu’ils proposent. Malheureusement, le trajet s’est déroulé dans des conditions inacceptables : le véhicule était infesté de nuisibles, ce qui a rendu le voyage très désagréable et préoccupant sur le plan de l’hygiène.
Nous avons fourni des preuves de cette situation au service client. Malgré cela, la seule réponse proposée a été une compensation de 6 €, ce qui est dérisoire au regard du préjudice subi. Nous étions trois voyageurs concernés, et cette indemnisation ne reflète absolument pas la gravité de l’expérience.
Une plateforme qui met en relation des voyageurs avec des transporteurs devrait assumer une part de responsabilité dans la qualité des services qu’elle commercialise et traiter les réclamations de manière plus sérieuse.
Je ne recommande pas 12Go tant que le contrôle de ses partenaires et la gestion des réclamations ne seront pas à la hauteur des attentes des voyageurs.
Response from developer
We’re sorry to hear about your experience. We understand your frustration. We reviewed your case and offered compensation in line with our policies. We also shared your feedback with the operator to help improve their service. We appreciate you taking the time to let us know. 12Go Team
