It must have to have while traveling
If you’re not 100% decided on your itinerary this is the perfect venue for finalizing your plans
With years of travel experience, this is the perfect tool!😎
With years of travel experience, this is the perfect tool!😎
Terrible service - would not use
They took our money, could not book the ticket and only notified us a week beforehand, The service is really bad and you can only speak to a chatbot. Use someone else.
Bus from Hanoi to Ninh Pinh
As per ticket we were to be dropped at Trang An, in our Bus from Hanoi to Ninh Pinh.
However, we were dropped off on roadside and had to pay 150.000 VD more to reach Tran An.
All other passengers were also dropped off unceremoniously, without any explanation and queries were answered by sleigh of their hand and driving off unconcerned.
Drivers appeared there suddenly and offered to take us to our destination. Even the staff at the Trang An resort seemed to be involved, as they said we should pay even more than what the driver had asked for.
This seems to be organised way to extort more money from tourists.
Others at the resort we spoke to were dropped off at even a further far away location, and had to pay double the amount than us.
However, we were dropped off on roadside and had to pay 150.000 VD more to reach Tran An.
All other passengers were also dropped off unceremoniously, without any explanation and queries were answered by sleigh of their hand and driving off unconcerned.
Drivers appeared there suddenly and offered to take us to our destination. Even the staff at the Trang An resort seemed to be involved, as they said we should pay even more than what the driver had asked for.
This seems to be organised way to extort more money from tourists.
Others at the resort we spoke to were dropped off at even a further far away location, and had to pay double the amount than us.
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Response from developer
We’re sorry to hear about your experience. If the confirmed drop-off point was Trang An, please contact our support team with your booking details so we can investigate this with the operator: https://12go.asia/en/support 12Go Team
À fuir !!!
J’ai réservé et payé 4 billets de train Marrakech Casablanca. Les billets étaient censés m’être envoyé par mail instantanément. Je n’ai RIEN reçu. J’ai essayé de contacté le service client en vain je n’ai reçu que des réponses automatiques inutiles. Quelques jours avant mon trajet, jet reçu un mail m’indiquèrent que ma réservation était annulée et sur j’émeus été remboursé. Il m’a donc fallu trouver une solution d’urgence au dernier moment et tout était donc plus cher !!! 12Go n’est pas de confiance, ATTENTION
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Response from developer
We’re sorry to hear about your experience. Unfortunately, the operator was unable to confirm and issue your ticket. As soon as we received this information, we immediately processed your refund and informed you by email. We sincerely apologize for the inconvenience. 12Go Team
Plateforme peu fiable en cas de problème
Je suis extrêmement déçu par l’application 12Go et par son service client.
Nous avons réservé un transport via leur plateforme en faisant confiance aux prestataires qu’ils proposent. Malheureusement, le trajet s’est déroulé dans des conditions inacceptables : le véhicule était infesté de nuisibles, ce qui a rendu le voyage très désagréable et préoccupant sur le plan de l’hygiène.
Nous avons fourni des preuves de cette situation au service client. Malgré cela, la seule réponse proposée a été une compensation de 6 €, ce qui est dérisoire au regard du préjudice subi. Nous étions trois voyageurs concernés, et cette indemnisation ne reflète absolument pas la gravité de l’expérience.
Une plateforme qui met en relation des voyageurs avec des transporteurs devrait assumer une part de responsabilité dans la qualité des services qu’elle commercialise et traiter les réclamations de manière plus sérieuse.
Je ne recommande pas 12Go tant que le contrôle de ses partenaires et la gestion des réclamations ne seront pas à la hauteur des attentes des voyageurs.
Nous avons réservé un transport via leur plateforme en faisant confiance aux prestataires qu’ils proposent. Malheureusement, le trajet s’est déroulé dans des conditions inacceptables : le véhicule était infesté de nuisibles, ce qui a rendu le voyage très désagréable et préoccupant sur le plan de l’hygiène.
Nous avons fourni des preuves de cette situation au service client. Malgré cela, la seule réponse proposée a été une compensation de 6 €, ce qui est dérisoire au regard du préjudice subi. Nous étions trois voyageurs concernés, et cette indemnisation ne reflète absolument pas la gravité de l’expérience.
Une plateforme qui met en relation des voyageurs avec des transporteurs devrait assumer une part de responsabilité dans la qualité des services qu’elle commercialise et traiter les réclamations de manière plus sérieuse.
Je ne recommande pas 12Go tant que le contrôle de ses partenaires et la gestion des réclamations ne seront pas à la hauteur des attentes des voyageurs.
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Response from developer
We’re sorry to hear about your experience. We understand your frustration. We reviewed your case and offered compensation in line with our policies. We also shared your feedback with the operator to help improve their service. We appreciate you taking the time to let us know. 12Go Team
Scammers
Literally sent me a ticket with 1hr difference departure time so I missed the ferry. And are blaming it on me because I did not check in at the correct location apparently. Isn’t the first time they’ve refused to give refunds for issues caused by them try to avoid it I will never use them again.
Response from developer
We’re sorry to hear about your experience. We’re unable to identify your booking from this review. Please contact our support team with your booking details so we can investigate the departure time shown on your ticket and assist you: https://12go.asia/en/support 12Go Team
Scam
Bought 6 plane tickets and was only able to use 2 after admitting they changed my flights I was refused any refunds even with immediate attempts to cancel in which they do not have a proper way to handle those processes. They have intentionally broken systems to take your money and keep it.
Response from developer
We’re sorry to hear about your experience. We’re unable to identify your booking from this review. Please contact our support team with your booking details so we can investigate the flight changes and review your case: https://12go.asia/en/support 12Go Team
Very easy to use and accurate
I highly recommend!
Response from developer
Thank you for choosing 12Go! ⭐ 12Go Team
Horrible App
One of the worst Apps I’ve ever used when there is a problem. I paid for a flight but after I checked out the departure locations were switched.
Tried reaching out to customer support and paid extra to fix the problem— which did not get fixed after multiple emails. They wanted to charge me AGAIN to fix the issue I had already paid extra to fix. Tried to get a refund and they would not give me a refund.
If you have an issue don’t expect them to resolve it.
It’s great if you don’t run into a booking issue, but when you do they will not help you and charge you out the nose for the pleasure.
Screw this app…
Tried reaching out to customer support and paid extra to fix the problem— which did not get fixed after multiple emails. They wanted to charge me AGAIN to fix the issue I had already paid extra to fix. Tried to get a refund and they would not give me a refund.
If you have an issue don’t expect them to resolve it.
It’s great if you don’t run into a booking issue, but when you do they will not help you and charge you out the nose for the pleasure.
Screw this app…
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Response from developer
We’re sorry to hear about your experience. We’re unable to identify your booking from this review. Please contact our support team with your booking details so we can review your case and investigate what happened: https://12go.asia/en/support 12Go Team
Appalling experience
Horrible company. Avoid using 12go.asia at all costs - I don’t care that this is the ticket app, but your company and all associated companies offer awful customer service, wasting time going back and forth and are extremely unreliable. I will be spreading this to every platform because of how incompetent this bs third party ticketing company is. Staff who read this - you should be forwarding all of these 1 star reviews back to head office and management to let them see the atrocious behaviour of customer service. Terrible representation and should be ashamed of yourselves, go work for a company that has actual integrity and ethics instead of going for people’s money and turning their backs on customers once they’ve cashed in. We’ve had trips ruined by this company and they have the audacity to not even offer refunds due to their misconduct. Do better, capitalist pigs.
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Unreliable and Unprofessional
Beware! Do not opt for their services are highly unreliable will give you 5usd voucher for your issue faced, go instead for klook or else just approach your stay they will help you with it. The worst service platform I’ve ever encountered. Waste of time and money they are fraudlents.
Aye Naing
I had a very bad experience with 12Go Asia.
I booked a bus ticket from Malaysia to Singapore. The pickup time was supposed to be 2:30 PM, and I waited till 5 PM and the bus never arrived. During that time, I received no proper updates from the company. I had to keep chasing customer service asking where the bus was, but I never received a straight answer.
After waiting more than 2:30 hour, in the rain in Kuala Lumpur, me and my girlfriend were completely soaking wet. It was extremely stressful and disappointing. In the end, I had to buy another bus ticket myself, which cost me even more money.
What makes it worse is that they still have not refunded my original booking, and customer service has barely responded to my complaint. They do not seem to care about their customers at all.
This is one of the worst travel service experiences I have ever had. Poor customer service, poor communication, and no responsibility taken. I honestly do not think this is a trustworthy business to use.
Add on extra message.
I am not reviewing the bus journey itself, but rather the way this issue was handled by customer service.
While the company eventually refunded my original booking, they completely failed to consider the inconvenience, stress, and additional costs caused by their service failure.
My girlfriend and I were left stranded at a bus stop for more than four hours in heavy rain while on holiday. It was an extremely frustrating and unpleasant experience. Because of this situation, I was forced to purchase alternative bus tickets at my own expense just to reach my destination. The refund of the original booking does not compensate for the extra money spent, the wasted time, or the distress caused.
What is most disappointing is the lack of customer care and accountability shown throughout the process. It took more than three weeks to receive a resolution, and even then there was no acknowledgement of the disruption and inconvenience we suffered.
A good customer service team should look beyond simply refunding a ticket and consider the overall impact their failure has had on their customers. Being left waiting for hours in terrible weather with no proper support is unacceptable.
Based on this experience, I have little confidence in this company’s customer service standards and will not be using their services again. I would not recommend them to anyone expecting reliable support when things go wrong.
I booked a bus ticket from Malaysia to Singapore. The pickup time was supposed to be 2:30 PM, and I waited till 5 PM and the bus never arrived. During that time, I received no proper updates from the company. I had to keep chasing customer service asking where the bus was, but I never received a straight answer.
After waiting more than 2:30 hour, in the rain in Kuala Lumpur, me and my girlfriend were completely soaking wet. It was extremely stressful and disappointing. In the end, I had to buy another bus ticket myself, which cost me even more money.
What makes it worse is that they still have not refunded my original booking, and customer service has barely responded to my complaint. They do not seem to care about their customers at all.
This is one of the worst travel service experiences I have ever had. Poor customer service, poor communication, and no responsibility taken. I honestly do not think this is a trustworthy business to use.
Add on extra message.
I am not reviewing the bus journey itself, but rather the way this issue was handled by customer service.
While the company eventually refunded my original booking, they completely failed to consider the inconvenience, stress, and additional costs caused by their service failure.
My girlfriend and I were left stranded at a bus stop for more than four hours in heavy rain while on holiday. It was an extremely frustrating and unpleasant experience. Because of this situation, I was forced to purchase alternative bus tickets at my own expense just to reach my destination. The refund of the original booking does not compensate for the extra money spent, the wasted time, or the distress caused.
What is most disappointing is the lack of customer care and accountability shown throughout the process. It took more than three weeks to receive a resolution, and even then there was no acknowledgement of the disruption and inconvenience we suffered.
A good customer service team should look beyond simply refunding a ticket and consider the overall impact their failure has had on their customers. Being left waiting for hours in terrible weather with no proper support is unacceptable.
Based on this experience, I have little confidence in this company’s customer service standards and will not be using their services again. I would not recommend them to anyone expecting reliable support when things go wrong.
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Tolle Aop
Die App ist übersichtlich, schnell und einfach !!
Super easy and convenient
Super easy and convenient
Easy and suitable.
Until now, easy and suitable, hope it will be everything fine with bus, departure and arrival.
Easy
Easy to navigate. Many options to choose from. Great for Thailand and Vietnam. Easy payment processing
Response from developer
Thank you for choosing 12Go! ⭐
책임없는 서비스
예약한 날짜의 티켓을 캔슬당하는일이 연속으로 두 번 있어서 다음 일정의 숙박비, 투어비 등 모든 돈을 날렸음에도 불구하고 티켓값만 띡 환불해주고 메일한통 보내는 아주 무책임한 대행사. CS직원의 수준도 매우 낮음. 별 1개도 아까움.
Response from developer
We are sorry for your experience. Unfortunately, cancellations are made by the operator, not by the 12Go platform, and we cannot influence such decisions. As soon as we received the cancellation information, we immediately processed the refund for your tickets. If you still have unresolved questions, please contact our support team via https://12go.asia/en/support and we will be happy to assist you. 12Go Team
Проблема
Не заходит в приложение виснет и все
Service
Easy to use and buy!Fanstatic!
Sells tickets that don’t exist
Idk where they get their ticket information from, but they have twice now sold me tickets that do not exist. Then they refund the money, except for the fees and card processing charges that don’t get refunded. Forcing me to then buy another ticket, that ends up being more limited and more expensive since so muxh time has passed between when the ticket was originally purchased .
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