Leave a Review Shopify Inbox
App crashes often
Although I like the idea of this app it does crash most of the time I use it. Usually right when I press send. I also wish I could upload pictures to respond to a customer with.BFMHDAAA
very convenient for your shop!
Ever since we added this app to our shop, we have been getting more orders from customers who have questions about our products and they wish to get a response quicker. Ever since then most conversations have converted into sales!olivesden
Unsure how this is helping
This app has the potential to convert shoppers into customers BUT what good is it if it sending my response as an email? It’s not real time chat. I’m also not getting notifications on my phone and I’m not in my laptop all day, that’s the point. My customers message winding up in the crappy messenger app is a downfall. I would rather have the ability of a chat to go to an actual phone number as a text message or creat an app that gives you a real-time notification that you can respond to from you app, not send an emailShow lesslsandell
Okay, still needs work
Customers use this quite a bit, so that’s both a plus and a challenge. However, notifications seem sporadic, so I often miss messages. Supposedly you can set a message to auto-respond to customers , but when I try to do that on iPhone, I get an error saying I must pick a time zone from the picker below. There is NO place in the app to do that, and clicking okay to close the error results on losing the entire message I had set up. It ought to pull a time zone right from our site….. And, since you can’t actually choose away hours (big issue) it really doesn’t need a time zone anyway.Show lessSkyclad the Love Fool
Love it but i want to know how to view pictures that customers sent
I want to how to view a image customer sent me. I only see customer upload an image and I'm unable to see it.. Please tell me how to fix this problemjaco98765432
Great concept
I love the concept of this app but I don’t receive notifications. I’d love the ability to archive old messages in bulk. If you use live selling on Facebook, it picks up every message. I have over 2000 messages that need archived and the only way to do it right now is one by one. As a business owner, there is no time for that.Show lesspamkinn
Great but needs away hours
The app works great especially for being free. I’m looking to switch from Intercom and save money however, you can’t set store chat hours which is a huge downside.
Needing the chat to send a message after 5pm that says we will be back tomorrow as we get messages in the middle of the night.
I would give 5 stars but the store chat availability is an issue that needs to be fixed. Sounds like a common issue amongst other reviewers so hopefully it’s added to an update soon.Show lessLauren1522
New integration is losing my company money
I absolutely appreciate the app being free. But!!!! the whole point when it was Ping was for a customer to be able to reach you in real-time if they had a question by clicking the ‘Chat With Us Button’. The speed of being able to reply to a customer while they were in the store was invaluable and converted to sales.
This new Shopify Inbox….absolutely no notification. I’ve had to add a Quick Reply message to compensate that says we are helping other customers and we will answer their question as soon as we can because we are not being notified. The Ping was amazing because even if I was sleep that distinctive sound would alert me a customer had a question and I could respond before they left the store with items still in their cart.
Lastly when I tested the Inbox the delay from me acting as a customer and sending a question was an intensive amount of time.
I know change and bugs need to be worked out. But I would literally PAY to have PING. The inbox leaves a lot to be desired. The premise was that this was to make it easier to manage customer conversations but if we are not receiving notification that a customer needs assistance in real time this is actually doing more harm.Show lesscalifornia2244821
Developer Response
Thank you for sharing your feedback about Shopify Inbox! We experienced a brief outage where notifications were not delivered but have since resolved the issue. We apologize for the inconvenience and take this feedback seriously. Please do reach out if you run into any issues in the future and we’d be happy to help at http://help.shopify.comNo customization
It’s drives me nuts that I can’t set my availability hours. I’m getting chat requests when I’m in bed at 1 am because my store shows I’m online and available to chat. I reach out to customer service and they confirmed there is no way to set hours. What? On top of that, I don’t always get a notification when someone chats. I opened the app today to see a message that was 4 hours old. It would be nice to set hours and let people submit their question for a later reply. Also, it would be nice to have a text sent to me when I have a chat request, and even that I could just reply to that request via text (using a masked number). This is all standard functionality that was included in most apps when I was using woocommerce. I will upgrade my review when some changes are made.Show lessJoseph Condon
Complete breakdown after switch from ping to inbox
Back when it was Shopify ping, flawless experience. But now that they switched to inbox, none of my integrations work anymore. Not apple chat, Shopify chat (which is supposed to be native to the app so it should be seamless), as well as apple chat which used to be the main front runner utilized by my customers. After the switch, it’s gone to completely useless and support is so difficult to contact.Show lesschristopher.gardea
