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Not dynamic or user friendly
I don’t usually review apps but after having tried several apps for chat on my website I decided to use the Shopify built in app. I thought it would be better and instead it’s been worse than any other app I’ve used before. It’s a shame as it should’ve been a perfect solution. Now I have to try to find another one.Show lessSamAz2012
Uninstalling
The customer chat feature leaves much to be desired. There is a lag between when a customer sends a message and when you receive it. Often times, the customer seems to have closed out of the chat even when I reply instantly. It would be great to know whether the customer read and received the message or if I am just typing into an abyss.
The Kit marketing feature is kind of lame. It doesn’t result in any sales for me and it is always suggesting to market products that “are popular this week” when they’re not actually popular products. It’s all counterproductive and I’ve spent a couple hundred dollars on advertising and have only lost money.Show lessJlawsoul
Developer Response
Hello Jlawsoul, thank you for your honest feedback and review! We had issues with chats in the past, but have now released versions that should fix any problems. Our latest version is 3.0.0 which has some great new features that I think you will love. You have some great points there about typing into the abyss, and we are working on releasing a new feature that informs you when a customer has left the chat. As for Kit, I recommend reaching out to the Kit team with your concerns. They can definitely look at your Kit account and see if anything is not right and make recommendations to use Kit better. Contact them at hellokit@shopify.com. Hope that helps!LIMITED
I love the integrated features with Shopify like being able to seamlessly share product links, invoices and discount links...but the limitations with capturing the customer's information before starting the chat is annoying and actually counterproductive. If i dont know who i am speaking to or how to reach them if I missed their chat request then I have no way of following up with that potential customer. Very bad, and because of that reason alone I'm switching to the "Pure Chat" app until Shopify fixes these annoying limitations.Show lessblxck airius
Developer Response
Hi ShxuenzusbajIsowbx, thank you for your feedback! Apple policy is to keep buyer information confidential, however, you are welcome to ask for their name during the conversation if it helps.No Images in Chat
I love the app, it works great. Sometimes there is a slight delay with receiving messages from the customer, but it’s nothing drastic.
The only thing I hope to see is the ability to receive images from customers. One of the things we use the chat feature is for receiving discount codes. Customers need to be able to send in a screenshot as proof of giveaway completion. Unfortunately, we don’t receive images.
We hope this feature is added in the future.Show lessGeorge Dreemer
Developer Response
Hello George Dreemer and thanks for taking the time to write a review, we appreciate it. Currently you can receive images from customers who are messaging your store through Facebook Messenger and Apple Business Chat. We do not yet have this feature in Shopify Chat. If you have Messenger and/or Apple Business Chat enabled on your store and are still having problems with customers sending you photos, then please do reach out to our support team: hellokit@shopify.com Thank you.Works pretty good
It functions pretty well. I find the “kit” feature annoying. Biggest issue with it is there is no option to have the customer at least enter there name before they can send s message. Makes it confusing when you get busy keeping them all straight. Would like an option to disable “kit” and most importantly, an option to require (or not) things like (customer full name, email, contact info etc...)Show lessLongBeardGuy
Love it! Wish they could integrate WhatsApp Business
I love Ping and how well it works with Facebook Messenger and Apple iMessage. However would be awesome if WhatsApp Business could be integrated as well easily, to allow the largest chat platform in the world to work with it.
I have WhatsApp for business and it’s really great.
Keep the updates coming...Show lessNormal is Boring
