Providence User Reviews

Providence
Providence
PROVIDENCE HEALTH & SERVICES - WASHINGTON

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  • All in one place.

    I like that all my medical records are in one place. I also like that I can send questions to my physician directly.
    Does have a few bugs with creating a new account, including this review in which the font color is white on white back ground, so I cannot see what I’m typing. And whenever I try to submit this review, I get a dialog window to enter a nickname, and whatever nickname I use is taken, so I’m not sure how I can proceed with submitting this review.
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  • Pointless

    This app is pretty much useless for anything other than finding a doctor, and in that regard it is completely useless to me. In order to find a doctor you must first give the name of your insurance. Providence is in my insurance preferred provider network, yet the app doesn’t recognize the name of my insurance. Thus ends my search for a doctor before it even gets started, at least so far as this app is concerned. Everything else is handled by a virtual assistant, which is as much a time consuming waste as any virtual assistant I’ve ever seen. The only useful thing about this app is a link to MyChart, so why not just download the MyChart app and go straight to the source?
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    Developer Response

    Hello, We are sorry to hear about this frustrating issue. We would like to work with you to get this resolved. Please send us a note at at dig.developmentgen@providence.org, with "App Issues" in the subject line, so we can connect with you on this. Thank you!
  • The app works really well

    I have been pleased having all my information in one place. It’s easy to use and efficient. Love how easy it is to add appointments to my calendar and communicate with my Doctors and other providers.
  • Efficient app

    I just recently began using the app, but live that my results are at my fingertip It is also nice to send my provider messages and hear back from them.
  • Dr. Daniel Kelly

    I live in the Orange County area. I was referred to Dr. Kelly by my daughter-in-law, Lisa Pettit Rios (St. John’s ER nurse), for a pituitary tumor. I called Dr. Kelly’s office and received a return call from his PA, Amy the same day. I was able to provide Amy my medical records. An appointment was scheduled for me the next day. After reviewing my records, it was determined surgery would be the best option. The surgery was scheduled within 6 days. All pre-op was done then same day of my initial visit. Everything was explained to me very well and there were no hiccups. From start to finish Dr. Kelly and his office are top notch! 10 out of 10!!
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  • Always fast, professional and accurate

    Have had to reach out to a doctor for Covid symptoms about 4 times in the last year.
    Using the app is super easy, convenient, and straightforward.
    Making a virtual visit is easy and the doctors and nurses are pleasant, very helpful and keeping me up to date on latest covid quarantine regulations to help keep me and my coworkers safe.
    I tell many people about this app and how great it is.
    Providence is doing a fantastic job of keeping me safe while getting me the care I need to be well even during a pandemic.
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  • Rx Refills

    So convenient. In the past, I had to go to my doctors office to submit a request to refill a prescription. Used the MyChart app to make the request and 24-hours later my local pharmacy notified texted me it’s ready for pick-up. Too easy.
  • Review for Providence Health care

    I Mary Hansen, otherwise known as Molly Hansen I am writing to say that I have had the best care at Providence. Everyone is kind and considerate and patient whenever I have come in. Every call has been returned and I have been well-informed on any questions that I’ve had. The facilities are clean. Thanks for the great Care!
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  • Easy to My Chart

    I like having my health info at my fingertips and this app provides most of the info I’m looking for. It’s app is easy to navigate and I have found that it’s improved over time. I wish it opened to full screen on my iPad but it only displays the size of an iPhone screen.
  • Express care virtual is so easy and thorough

    I am recovering from COVID and needed to receive care for a skin rash. It was easy to connect through my phone and talk directly to a provider who provided a topical treatment that I can have my pharmacy deliver. Simple, easy quick and me need to potentially expose others.

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