Leave a Review USA Transfers Clients
Doesn’t work
I tried several times to log in. It asked for my email and confirmation number. Then I got an error message saying incorrect password. How is that possible when it didn’t ask for a password. This app doesn’t work at all.aspira2000
USA transfers
I don’t want to give any stars as USA transfers gave my shuttle away to someone else, told me it was going to be a while for the shuttle to return and left me standing at the airport for 2 hours and couldn’t find anyone from USA transfers again so they left me no choice but to hire a taxi.
NEVER AGAIN!!!!!! with USA transfersShow lessstewart!!!!!!
Not much value
While over used USAtransfers several times , this was first time trying the app.
First off the status doesn’t update unless I log out and log back in.
It never showed the drivers name until after the trip was completed.
The map only shows where you are - it never showed where the driver was.
The chat function never worked. I tried checking on driver status but got no response.Show lessjazzy22
App only contains information for a short period then does not work
No problem with the company, the app is a different story. It opens to a blank blue page a few days after I download it. No Information or options, just a blank screen.jvkvkvkvkk
Buggy, Could Be Improved
Used this app recently for a shuttle ride to Cancun airport. First off, it took over 24 hours for the app to recognize my confirmation number so don’t expect it to show your booking instantly. I tried to get in touch with the company to move my pickup time. Attempting to call through the app didn’t work (couldn’t connect), but the chat function worked ok (it disconnected/reconnected a few times). On the day of my pickup the app still showed my booking under FUTURE not TODAY, which made me nervous if our ride was actually going to be on time. It wasn’t until I used the in app chat function to reconfirm my pickup that my ride appeared correctly under TODAY and I could see my driver was assigned and on his way.
TLDR: Don’t expect much from this app, use the chat function to confirm your pickup. For the price I paid I expect the app to work better. I have used other more affordable shuttle services with better customer communication and user experienceShow lessLAMetroRider23
Works fine
Face ID issue mentioned by others appears to be fixed and it worked fine on my 14 Pro.
App is a bit clunky but shows your booking info so has some use. I didn’t get any of the tracking and my driver had a clipboard with a list of names and pick ups so I don’t think he was app-enabled ;)
As far as airport transfers go the service was good - easy and efficient.Show lessgrahamrb
Very helpful
I’m not sure why all the negative reviews, but it worked perfectly for us. Showed when the car was coming, alerted on pickup, and provided all driver details. So much easier than wondering and waiting. Will use USA Transfers again because of the app and timely/friendly drivers.JMKG735
Unable to modify reservations
Worked fine last April, but now shows past service on login, future service won’t allow for modifications. Qué pasa?Mother of the boys
App doesn’t work
I tried for days to modify a reservation on the app. Most of the time I get an error message, but when it goes through, the modification link doesn’t work. I tried uninstalling and reinstalling, but that didn’t work. I finally called the number and made the change. She said she’d send a confirmation email, but I never received it. That was a few days ago.
I’ve used USA Transfers a lot, and this is the first time I’ve had this much trouble.Show lessDebbieSue60.
Modify Buttons Broken
Cannot modify reservation.Davetpilot
