I like it
App is great simple, efficient and pleasant to navigate through. I used it again and again. It is fool proof
Does not load
It keeps asks about login and does not send the 6 digit verification code. Poor server and technology
Efficiency
Your booking system is efficient and easy to use
To Ethiopian Airlines
You guys are awesome, I have your services including your app for a long time, its always working fine and also better services!! Keep up!
Smooth. Needs to improve ease of payment by card.
Mostly smooth and easy to use. The App gives error messages on Shebamiles login and use, and payment using card.
I am very impressed!
I have been flying with Ethiopian Airline since
2021- twice on an annual basis for my summer and winter breaks. I am really impressed with quality of service provided. I from from North America to Somalia.
My only complain was facing unexplained seat changes two times. I got reassigned to my original seats upon insisting. So I would really appreciate if my seats are not changed for upcoming flights. As a tall man, I am particular with seats I choose. :)
Other than that convince, I am really very proud of the service and the reliability the airline. A-lot of fellow Somali are happy with it as well.
Thank you and keep it up!
2021- twice on an annual basis for my summer and winter breaks. I am really impressed with quality of service provided. I from from North America to Somalia.
My only complain was facing unexplained seat changes two times. I got reassigned to my original seats upon insisting. So I would really appreciate if my seats are not changed for upcoming flights. As a tall man, I am particular with seats I choose. :)
Other than that convince, I am really very proud of the service and the reliability the airline. A-lot of fellow Somali are happy with it as well.
Thank you and keep it up!
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Has little memory
My only constant disappointment with using this app is that it never remembers my favorite airport destinations. After saving favorites I get back to the app and sour luck the app has no memory of me selecting favorites. It is very annoying and frustrates me to have to go through it again. Very inconvenient
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Terrible App UI
The UI of the website and App is the worst of any airline I have ever used. The flights are okay but itβs just a torture to manage bookings. I even paid for seating and they took the money without allocating the seat. Now I canβt even get through to customer service. Just pay the $200 extra for a better airline.
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Poor and Inconsistent
Frustrating app. Instead of making passengerβs life easier, much time is wasted re-entering the same passenger information - over and over and over again. Donβt waste time entering and saving your passenger data, travel documents, or any preferences as the app never associates this with any new bookings. It has to be repeated every single time. ShebaMiles is haphazard when logging your trips and air miles, sometimes it logs them, sometimes it logs parts but not all of the journey, sometimes it doesnβt log anything. Donβt be surprised if your email inbox gets flooded with random log in verifications after using the app and having already logged in successfully. Much improvement needed.
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Does not link accounts
Can log on with Sheba Miles on website but app just refuses to recognise account. Makes it difficult to go between the two to try and organize or manage bookings