HOPR Transit User Reviews

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  • Horrible experience

    My bike had broken gears and a bent front tire making it hard to operate. I had to find the closest hub spot to drop it off. I want my money back.
  • Ehhh

    App kinda blows wouldn’t unlock my bike and still charged me. Would give it zero stars if I could
  • Just walk

    Tried to use this service in St. Petersburg Florida. I’m not sure they could make it any harder to use. Just walk.
  • Don’t bother

    Horrible product -all bikes seems to be consistently damaged. Horrible billing - double charged me multiple times and charged me when a ride wouldn’t actually unlock. Horrible customer service - when I contacted them directly to let them know my bike was not functioning after riding 2 miles, they let me know there’s nothing they could do and that I would be charged for leaving the bicycle outside of their Hub. I highly recommend you don’t waste your time with this scam of a company
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  • Issue Unlocking Yet Still Charged

    First time user…wouldn’t let me start my ride. I couldn’t unlock it yet I kept getting charged.
  • Would not end when I parked it charged me extra $$$ also one was broken

    Would not end when I parked it charged me extra $$$ also one was broken
  • Bad

    None of 15 bikes were available for my partner. Your service is awful.
  • Do not recommend

    Not sure why this is the only bike/scooter share in the area, wish there were others. No mater what, they will charge you the 30 day plan purchase, even if you select the 20 minute option. So resist the temptation to test this company out, you will be charged the full 30 day plan. I’m really hoping they don’t try to bate and switch with the monthly auto renewal. I’ve made sure that was not selected on my account but that totally seems like something this company would do. Bikes and scooters are also rarely at the location on the GPS. Recommend avoiding this ride share
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  • Zero stars

    I wish there was a way to give something zero stars. Literally the worst experience I’ve ever had with a service. Awful awful awful.
  • Does not work

    You can’t even sign in. The app shows a comically ridiculous “verify your information” form with no instructions on what to verify, and no way to move forward. I deleted this app.

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