Leave a Review HOPR Transit
Bad
Bought a 30 day pass and HOPR is still charging me per ride and minute.reuebey
Don’t use this
Loaded money into the app. I tried to use the bike and every bike wouldn’t work. I tried to get my money back and customer service was like “once you paid we can’t refund you”. Here I am trying to use it and the app won’t let me login. Don’t even bother.Atruong
Great Ride
What a great advantage to having these bikes at work. Tires definitely need to be filled up a little bit more and some bikes a little hard to unlock. Other than that it was perfect.C&Ts mom!
Never could get the verification code to set up the app
I was extremely disappointed in this app I tried to register multiple times through multiple emails using the same phone number. I haven’t been given a verification code through that phone number, and therefore could never sign up with the app. Really disappointing as I would’ve seen value in using the service What a waste of my time.Show lessMelissaboda
The whole concept is awful.
This company has a lot of fine tuning to do. From terrible server connection, to inaccurate charges, to misleading information about what deals are for specific areas, to much more.
I had to call customer service five times in a 30min span just to start my ride, get it to stop beeping like it’s being stolen, and to even end the ride after multiple failed attempts. And yes, I followed the basic three steps which are not always accurate. I heard the beep after locking it and ending my ride, only to find out it kept charging me over the next hour. If you’re going to have a basic app, at least make sure it works properly all the way through for someone to actually enjoy using your terrible service. I hate that people are stuck with these in certain areas as their only option. My one star is for their customer service. Like FOB said, “thanks for the memories even though they weren’t so great.” If you’re used to Lime or Birds, save your time with these.
Back to the drawing board gang!Show lessFlaVisitor
What a mess
1. Most scanned bikes don’t work 2. Gear lines worn and don’t work 3. Thinks I’m in a different location 4. Won’t unlock a bike after finally connecting
Horrible experienceDnashin
Bike broken
Bike brokenAmlited
Disappointed
The app is not user-friendly and burns up quite a bit of time when you are trying to use multiple bikes. In addition, we rented electric bikes and were charge for electric bikes that did not work and had to get manual bikes. The bikes are extremely uncomfortable.Her1989
They are Thief
They don’t refund then they steal your money. The balance becomes 0 by no reason. I would give negative ! ThiefThe owner 1
Trash app
Absolute scam. Over charged by $5 when I was unable to end my ride. The beep after locking never came and the charging continued. After 20 minutes I called my credit card company to dispute the charge which was ultimately how I resolved the problem. I’d advise against using this company if possible.Show lessntstewart
