Valvoline Instant Oil Change User Reviews

Top reviews

Fast and easy

This was a great experience. The service was quick and the guys there were professional while still having some fun while they worked. I had a coupon from the app and it was scanned at checkout. No problems at all and I was on my way!

Best Oil Change Experience Ever!

Fast … No line… under 15 min… Happy People that are happy to be working! Great customer service! Great attitudes and teamwork. Checked everything and some extra things I asked about. This place will definitely be my go to oil change forever!
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Wait Times in App Are Not Accurate

The wait times in the app for this store are no where close to being accurate. The times continue to read 0-10 minutes wait even though I have been sitting here much longer than that. The wait times in the app have not changed the entire time I have been here even though several people have entered the line.
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Simple & Effective

Sometimes apps go overboard with so many features that it takes away their functionality. Not this one. It is very simple and has everything I need. A map of nearest service centers (with wait time), available deals, and my vehicle information. I, personally, don’t need anything else. Good job!

Good customer service

Just visited this location, all went well , overall great customer service, I got a full synthetic oil change and used my $7 off coupon . I give 5 stars for being very professional.

Awesome

I’ve been coming here to get my oil changed for my car and they do an awesome job , I recently went to get some other things done that another place told me I needed done and I went to Valvoline and they confirmed it wasn’t time yet … I loved that he was honest about my service not needed to be done at the moment like that first
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Scrolling issue, no scheduling, and not updated

Unable to scroll to see services for a given location (have to use web browser).

They don’t support scheduling, so it is a waiting (not fun) game. At least they show wait times. Unfortunately, it is inaccurate.

Their services are not updated. The one I visited indicates they can rotate tires. Got there (20+drive each direction) and they were missing sockets. Scheduling would have avoiding this issue.
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Coupons

The app is worth it for the coupons and when you select a store you have access to that stores coupons as well

Best ever

I went to Valvoline for an oil change and an inspection. This was done in less than an hour. Amazing. They checked everything and informed about what I needed and didn’t. They also checked all my fluids. No one else does that. There are 2 managers on duty and they both came over and thanked me and spoke with me while the car was being serviced. Awesome service. The location was Cicero, NY. Thanks to everyone that was there.
EVERYONE should go to Valvoline!!
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Speedy?

The reason you go to this type of oil change is the speed. But they offer so many services now the car ahead of me was already in the bay and in process when I arrived coming up on an hour ago and they still aren’t done.

The App works well enough but ironically it said 10-20 minute wait when I arrived then 3 more cars pulled in and it changed to 0-10 minute wait???
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