app needs a lot of work
Evidently only one person can connect to it at a time, very confusing and limited functionality. Very disappointed for this price point.
Excellent Start and Potential
Looking only at the app, it’s a great start.
Love:
View the cleaning progress and pause/ start cycles
View cleaning solution levels
View error codes
Questionable:
There are bugs with notifications - sometimes I don’t get any.
Cleaning progress is often inaccurate or not displaying properly.
Activity log needs to be interactive, otherwise it should be a simple list.
Maintenance/testing mode is not accessible in the app.
Keep up the great work!!!
Love:
View the cleaning progress and pause/ start cycles
View cleaning solution levels
View error codes
Questionable:
There are bugs with notifications - sometimes I don’t get any.
Cleaning progress is often inaccurate or not displaying properly.
Activity log needs to be interactive, otherwise it should be a simple list.
Maintenance/testing mode is not accessible in the app.
Keep up the great work!!!
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Please update!
Being able to control the CatGenie from my phone and monitor the use and cleaning solution with the app was one of the main reasons I bought it. The app worked for about a month and I’ve done everything possible to get it to work. I even deleted it and reinstalled, but now I can’t even get it to accept my phone number. Please update the app and fix the bugs!
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App problems
I just got my new cat genie all set up and almost ready to go I’m multiple problems with the app and to no avail I still have not got that set up it keeps popping up an error message that says poops something went wrong please try again laterAnd send me a confirmation code to text message on another device I actually got the account created and logged into but then when I go to pair it with the machine it says Bluetooth disconnected when trying to set up the Wi-Fi on the A.I.
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Nope
I agree with other reviews. Huge fail!! The App does not work. It took me a long time to get it to connect. I also changed the user panel to manual operation so I could control my cats exposure to the new CG. I woke up at 5 am and it was running with two freaked out cats watching it. The App did not register it was used or cleaned.
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Awesome Product and App
So this is my 3rd CatGenie!! Each one better than the last!!! I have 3 cats and I purchased the AI version to have the recirculated air (keeps the smells from filling the house). Plus it talks to you verses beeping at you!!
The app is awesome and I would have given 5 stars but nothing is perfect!!
Everything works fine except the events and I really don’t care about that.. keep up the good work👍🏻
The app is awesome and I would have given 5 stars but nothing is perfect!!
Everything works fine except the events and I really don’t care about that.. keep up the good work👍🏻
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All-But Perfect Utility for Excellent Litter Solution
I had no problems whatsoever connecting the app on the iPhone and iPad; nor any issues connecting to WiFi.
The ability to see how many cycles are left on the cartridge is very useful. In fact, CatGenie litter boxes are so very good, you forget about them, and thus would fail to check the cartridge levels.
Happily, the new CatGenie A.I. lets you immediately know the cartridge status, as well as alert to any issues.
Following a power failure (not sure if this is what caused it), I did get a ‘low water pressure’ alert that turned out to be false. The water pressure in my home is very high (90 psi+) — so high, it needs to be stepped down using a bell valve. So not sure what the alert was about, but was effortless to correct by simply pushing a button on the app for the cycle to continue.
A coupla App bugaboos:
1. Visit alerts do not universally clear as having been acknowledged across devices. So I get an alert on my watch, my iPhone, my iPad, and my MacBook. Alerts should clear across ALL devices when viewed on one.
2, The App is iPhone-compliant, but sideways on the iPad. This would be easy to fix by using a different envelope, and should be.
3. I have only one cat, and it is unclear to me how the device recognizes one cat from another in multi-cat households. Does it do this? And if so, how? Via the vet-injected chip ID?
4. I’d like to see the data collected for my cat graphed more usefully so that I can see, at a glance, usage patterns.
5. I’d like to see usage metrics compared to cats of similar profile, to see if there are outlier conditions to be checked out. Currently, there are NO usage graphs (only a list of date/time-stamped visits), and there should be.
All that being said, this App is good and an excellent addition to the vastly-improved CatGenie device. If you go to Amazon, you can see my thorough review of the device, itself.
Keep going, CatGenie/Petnovations. This is the Rolls-Royce of litter box solutions. Please make it deliver on every aspect. Faster, please.
The ability to see how many cycles are left on the cartridge is very useful. In fact, CatGenie litter boxes are so very good, you forget about them, and thus would fail to check the cartridge levels.
Happily, the new CatGenie A.I. lets you immediately know the cartridge status, as well as alert to any issues.
Following a power failure (not sure if this is what caused it), I did get a ‘low water pressure’ alert that turned out to be false. The water pressure in my home is very high (90 psi+) — so high, it needs to be stepped down using a bell valve. So not sure what the alert was about, but was effortless to correct by simply pushing a button on the app for the cycle to continue.
A coupla App bugaboos:
1. Visit alerts do not universally clear as having been acknowledged across devices. So I get an alert on my watch, my iPhone, my iPad, and my MacBook. Alerts should clear across ALL devices when viewed on one.
2, The App is iPhone-compliant, but sideways on the iPad. This would be easy to fix by using a different envelope, and should be.
3. I have only one cat, and it is unclear to me how the device recognizes one cat from another in multi-cat households. Does it do this? And if so, how? Via the vet-injected chip ID?
4. I’d like to see the data collected for my cat graphed more usefully so that I can see, at a glance, usage patterns.
5. I’d like to see usage metrics compared to cats of similar profile, to see if there are outlier conditions to be checked out. Currently, there are NO usage graphs (only a list of date/time-stamped visits), and there should be.
All that being said, this App is good and an excellent addition to the vastly-improved CatGenie device. If you go to Amazon, you can see my thorough review of the device, itself.
Keep going, CatGenie/Petnovations. This is the Rolls-Royce of litter box solutions. Please make it deliver on every aspect. Faster, please.
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Needs work
App keeps having to be reinstalled on iOS and putting basic info again and it unit seems to loose WiFi for some weird reason on occasions
Close, But No Cigar
Like a previous reviewer, I can connect fine, and got a notification that my cat went, but nothing shows up on the activity screen. This is one of your main selling points and it does NOT work! Please fix!
Won’t connect to phone
Having the same connection problem as others... won’t connect to any phone. Hope they are working on a fix as this looks like it’s been an issue for awhile now.
