Leave a Review Preply
It’s okay
I love the service that the app provides. The confusion lies with payment and scheduling.
I bought 4 lessons using Apple Pay and after the lessons we finished, I didn’t get hear anything from Preply.
I then proceeded to buy 8 more lessons. That payment for 8 lessons went through, but Preply automatically charged me for 4 more lessons (I’m assuming the original 4 lessons were reoccurring payments).
This is what would help greatly:
-When purchasing lessons for the first time, remind the buyer that it is a subscription service AND after the purchased lessons are completed, give them the option to continue with the service, change the amount of lessons or to discontinue. Do so in a timely fashion.
-Stop asking while in the middle of a subscription cycle if they would want to add more lessons. This has the potential to confuse the buyer. For example, is it adding more lessons to the current cycle or is it extending the cycle after the initial is over?
-Make sure the buyer understands what he/she is getting and be CLEAR about it. Explain it to the customer before they pay for it.
-Customer service needs to be better. You can’t talk to a rep on the phone and the messages you send to them on chat state that it can take up to 2 HOURS to get a response back.
Once again, I love the service that Preply provides. The process of payment is just needs major improvements as well as transparency. It’s not customer friendly.Show lessOne Life, One Love, One King
Developer Response
We appreciate your support! We understand the frustration with payment confusion and scheduling issues. Clear payment terms are crucial, and we're sorry for any inconvenience caused. We'll work on improving the scheduling process for a smoother experience.Used to love, but now feels scammy
I used to love this app but they changed a lot of policies. Some helped and some didn’t. However, A few of the policies now make it very difficult if you have a busy schedule. I bought 6 lesson pack and wasn’t able to use it even after rolling over (which you’re limited to one time and then the lessons expire and they take your money), but then they wouldn’t refund me because it was over 28 days ago. The thing is, you don’t get alerted until it’s too late about these policies. Now I’m out almost 100$ and the customer service is laughably bad. They just say sorry but you should block off a time and then reschedule when you’re able to come. Essentially screwing the tutors because you have to block time off THEIR schedule that you don’t intend to use, just to keep the lessons from expiring. How bad for the tutor and customer, but not Preply. Go somewhere else, it’s not worth the hassle and them trying to make money over actually having an honest policies that help both parties and not just themselves. Sheesh. Hope y’all enjoy the money.Show lessPiper-Marie
Developer Response
I'm sorry to hear about your frustrating experience with our app's policies and customer service. We understand your concerns and apologize for any inconvenience caused. Please reach out to our support team directly for further assistance with your situation.Deceptive subscription policy and poor customer support
First, a warning, Preply will “expire” lessons from your subscription if you do not book them all. They will only “roll-over” 25% of any remaining lessons you have and will pocket the rest. Book all of your lessons out and push your subscription renewal date as far out as you need to. Their poorly designed web and app interface will not make this easy. I learned the hard way - they had no interest in correcting this when I sought help.
Relatedly, make sure you pay close attention to cancellation times and when you can actually schedule your lessons because Preply’s website, calendar, and subscriptions are not intuitive and amateurish.
When customer services does get to your issue they clearly aren’t incentivized to help you. In my experience they tried to push their issues off to the customer or the tutor in my experience.Show lesszarmy
Developer Response
We apologize for any inconvenience you've faced and thank you for sharing your feedback. Please feel free to reach out to us again for personalized assistance. We're here to help resolve any issues you may have encountered with your lessons or subscription and improve your overall experience.Worst app
1.) app closes whenever you lose service 2.) overall construction is really eccentric. It’s hard to do basic things like copy and paste. 3.) whenever the app closes and you lose service and if you are reading something in the chatroom, you have to scroll all the way back and find it when you get service. totally ruins your learning flow. 4.) you can’t just buy one lesson. I’ve had 20+ lessons with one teacher and I need just one more before the langauge test I have coming up, but I have to spend $100+ to get a minimum of 6 lessons. 5.) they keep updating it and changing everything to make things worse. PLEASE JUST GO BASIC. I’ve mis-scheduled things more than once due to their “innovations.” The team must feel really smart and accomplished, but really they’re just making things unnecessarily complicated. Why can’t it be basic? Why do you have to change everything? 6.) again, the interface is just garbage. They really need to hire a basic software engineering team to clean it up. It’s atrocious. After studying with my teacher for 8 months, I’m just going to call it quits because this app is atrocious.
UPDATE: took an aptitude test. after taking the test (15 mins), it has me login, and then the results disappear. I’d have to take it again. ASDGLAKGDSHAL this app drives me crazy.Show lesstictactroy
Thank you to Bryan @ Preply!
I did a trial lesson with a tutor in the beginning of February and loved her style. A few days later, I scheduled a subscription to her. Then the worst happened and I became very ill in the following days. I couldn’t schedule lessons because I was too sick and tired. I am now recovering and wanted to study to get back to lessons. I have four from that subscription I hadn’t used, and I scheduled them for the middle of March as I have a work commitment the first two weeks of March. I just got a statement from my bank I was charged for four new lessons, now putting my total at 8 that I hadn’t used. The problem is I do lessons once per week, and would continue to have a surplus of lessons if it went on. I contacted Preply in the app and was connected with Bryan, who immediately offered a refund of the latest subscription and told me I can pick it back up when I’m able. So now I can use the first subscription’s lessons and then restart the subscription! Within minutes my bank processed the refund — while I was still talking to Bryan! What amazing customer service. 10/10 would recommend. Thank you Bryan!Show lessCinderz95
Developer Response
Thank you for your 5-star review! We're thrilled to hear about your positive experience and glad we could assist you promptly. We appreciate your recommendation and are delighted to have you as part of the Preply community. Happy learning !Needs much work
The app is mostly useless for teachers bc it lacks the following features:
- editing your schedule (currently you can only schedule lessons for some students but you cannot schedule time off)
- seeing your earnings and earning history
- cashing out
- seeing how much each student pays
- editing prices for individual students
- editing your profile, your pricing or anything else really.
- filtering messages
For me, it is crucial to be able to add time off to my calendar in the app bc students can book lessons however and whenever they like without the teacher’s approval as long as that time is “free” in the schedule. I need to be able to add time off to my schedule on the go so that students don’t add a lesson when my schedule changes randomly during the day. Otherwise, I risk upsetting the student or being punished by preply for canceling a lesson.
Sorry to the devs for the harsh rating but i need you to understand how important it is for the app to allow teachers to edit their schedule more freely on the go. Next to the messaging function that is the most important function to me.
It is also important for me to see who pays how much bc i can prioritize my time accordingly. Message filtering would also help (filter by pricing and unread messages)
My students have complained about not being able to take their proficiency exams on the app too.Show lessanamibisous
Developer Response
Thank you for taking the time to share your feedback. We appreciate your input and are always working to improve the app and will consider your recommendations for future enhancements. Please reach out to us via live chat to share more details or suggestions. Thank you!Difficult to Trust this platform
When you end a session early, there's probably a reason. The poorly constructed dialog gives you barely a handful of reasons, none of which include "tutor did not turn up". That is just a single one of numerous frustrating problems with this app. Just means that the customer in this app ends up being the one doing all the running around trying to make sure they get their lesson, or the money back. Preply happily leaves that work for you, the paying student to address.
But bugs are bugs, they will get fixed, so what’s the problem?
Well, these “bugs” seem to follow a pattern, they all fail in favor of Preply getting money, and that’s about the only thing that’s guaranteed. Lessons expire within a month, and trying to switch from a schedule to an ad-how mode… nope—can’t do that. Softly forcing you to forfeit your money. Only option is to cancel your tutor, then back into running around more —explain to them why you did so, then start booking sessions again.
Money management and the calendar aren’t well implemented, frustrating at best. But let’s focus on the real issue —poor software is forgivable, developers will read customer feedback and address them, but setting up traps and forcing money extraction is a betrayal of trust.Show lesshaxamanesh
Developer Response
We apologize for the inconvenience you experienced with our app. We appreciate your feedback. Thank you for your patience and understanding.Loved it until I got behind on lessons and you loose your money
Loved it! It was very reasonable in price. I was able to have a tutor from the country (actually in the country) that I wanted to learn the language from. But with busy life I got behind on lessons and they transfer over to the next month but only 25% the rest you loose. They say as long as you schedule them you won’t loose them but then it is a catch up that now behind but they are going to keep charging every 28 days for more lessons and it was a pit that I was going to get deeper in and loose more lessons which is actually money. I had to pause my account because there was a week or 2 that I couldn’t do lessons but knowing when I unpaused it I had more then 25% lessons left and would immediately be charged 8 more lessons when I unpaused it that I was going to loose money and be caught in a catch up cycle and possibly loose even more money. I should of had them refund 2 of my lessons and just lost the other 2. As now they have cancelled my subscription because it was paused too long and lost the whole amount.Show lessllmickelson
Developer Response
We apologize for the inconvenience you've faced and understand your concern about losing lessons. At the moment, we do not have enough information to assist you. Please reach out to us via live chat while providing us with your account details. Thank you!Feedback and recommendations for app development
Hi guys! I like your app because I am currently living in Los Angeles, California, and I am looking for a tutor to help me improve my level.
I am use your app less monthly, but I really need some future requests for improving your app. The first necessary is - recording lessons by local storage. I use another app for recording sessions, but I understand how cool use that option include your website.
The next request is - mobile app. Please add the option to find a companion who also learns English. This free option will attract additional people to your site. Who will subsequently buy lessons from the tutor.Show lessТимофей84
Developer Response
Thank you for your positive review! We appreciate your feedback and suggestions for improving our app. We are constantly working on enhancing the user experience and will take your suggestions into consideration for future updates. If you have any other ideas or feedback, please feel free to let us know.Best Language Learning App I’ve Ever Tried
I started learning mandarin last year and used DuoLingo, Du, and other websites with educational programs and nothing compares to Preply. First of all, the app is so organized. They send you notifications on things like class reminders, motivation, resources, etc. The design of the app is very user friendly. There are so many teachers in the platform, all with different experience and education, so you truly have options and range for budgeting. My teacher is amazing, her reviews were great. After every lesson, she sends me a pdf of what we worked on, and highlights the parts I have to memorize by next class. She sends me links of resources, PowerPoints, I sometime send her pics of my writing and mandarin memes, she is kind and knows when to push me further. I love how students leave detailed reviews, it really helps to choose your teacher. Also, the teachers have the option to make a video or a written introduction about themselves, and you can have a chat with them or even book a session to get to know them before you get the weekly subscription. I’m just so happy I found this app through an add, its really helping me level up my mandarin. Good luck to everyone out there on their language journey!Show lessRocio PR 🇵🇷
Developer Response
Thank you so much for your amazing review! We're thrilled to hear that you're enjoying your learning experience with Preply. We're glad that our app's organization, user-friendly design, and the variety of teachers have been helpful to you. We appreciate your positive feedback and wish you the best of luck on your language journey!
