Leave a Review Preply
Almost perfect
This app is great. It definitely helps keep me organized with students. However, it is extremely frustrating that I cannot schedule “time off” from the app, and have to always log into a computer to block off any time. I know I can’t be the only person who has events come up last minute, and it causes issues when I can’t block off time from the app and often have to wait the 8 hours until the end of the work day to block off that time. More than once I’ve had to cancel lessons the same day a student scheduled it because I can’t block off that time in the app. This app would be perfect to use if I could schedule time off using it.Show lesssheandhim93
Developer Response
Hello There! Thank you for your feedback. We really appreciate this suggestion, and we are working hard to improve the app experience.Love the idea, not so much how it works
It is very nice to be able to find tutors easily and get to learn a new languages with the flexibility of our own schedule.
It is also cheaper than trying to find a local tutor for me and great because I can find someone from the actual country.
I took a few lessons with a tutor and it was great.
But I really hate that this is a subscription. I don’t understand why we can’t pay per classes? Or even buy 10 classes for example and then use as convenient. This is a major no for me and why I am stopping with this app. This month I can’t take any of the classes and now I just noticed I won’t be reimbursed, I had signed up for 2 classes a week, bye bye my money.
Also I can’t find in the app how to cancel my subscription or remove my payment method so I am just crossing fingers that by canceling the classes it will also cancel the subscription.
I will not use this app again unless they change their method.Show lessLBLaeti
Great tutor! App is so-so…
The tutor I chose for Spanish is great! I like that I can jump on my phone and use the app for a lesson if I need to (mom of 2 young ones - life can get zany). However, the app has already had a few glitches and I’ve been using it for less than a week. The first issue is that I subscribed for 4 lessons a week, booked them, and then received an email and an app notification that one lesson next week was no longer available. I tried to use the app to reschedule and got an error message. I tried to call Preply and was only able to message them. After waiting 20 mins I got no chat response. I emailed them and am still dealing with the issue via email. This is kind of annoying as I don’t want to devote my time to scheduling errors - I’d rather devote that to my language lessons… Another unfortunate thing is that I have 4 lessons each week and can’t sync them with my google calendar (as customer support told me) because I didn’t sync with Preply first (how is one to do this, no add’l info given) so now I have to manually add each lesson to my calendar. Not the end of the world, but should be possible in 2023 ;) Bottom line: I like my tutor, but jury is still out on the platform.Show lessTraveler80466
Developer Response
Hello, We are really sorry for the inconvenience. Please get in touch with us via support@preply.com once again and we will prioritize your query. Note that we work 24/7 Thank youVery dissatisfied
I paid upfront for credit towards a package of lessons. My first lesson was not good - the tutor was new and her tutoring scenario wasn’t set up great. I went to a different tutor and he only showed up for the first couple of classes, but because I booked with him for six months all my credits were with him - and I could not connect with anyone at the company to get them returned to me. I found a new tutor I wanted to try but she had no way of getting in touch with company to get my credits returned. I lost a lot of money, I learned nothing and am happy to delete this app from my phone forever.Show lessMobiusverde
Preply Helped Me Enjoy Learning A New Language
I really struggled learning language in school because they went through the units so quickly and were focused on getting you to pass the test over understanding the material. It made me feel like I wasn’t capable of learning a language. However preply has given me an affordable way to learn a language at my own speed and learning needs. I feel incredibly empowered after my sessions and I feel like I am actually understanding Korean instead of struggling to keep up in a class. This is allowing me to learn more about my partners culture and connect with their family. I don’t mean to sound dramatic but preply is changing my life for the better and I really can’t say that about any other app I have ever used. Huge thanks to the developers and instructors!Show lessjusthaley
Developer Response
Hello Haley, We are very pleased to hear that. Happy Learning. p.s thanks for this amazing review.Great teachers, bad tech
The preply tutors are amazing, but the platform is SUPER buggy. For example, I have a weekly class booked with a teacher in a country that doesn’t observe DST. When the clocks switched for DST, preply didn’t send me a notification that the time would change on my end and if I’m ok with that or if I would like to reschedule. It just cancelled the class and relinquished my class time to someone else. The support team was entirely unhelpful and told me that I could coordinate with my tutor to find a different time, but my tutor has a tight schedule and I need specific times to work around my job. I felt that they just wanted to close out the zendesk ticket they had to open to deal with my issue (which was never resolved btw).Show lessJaydakah
Disappointed as a teacher
I’ve taught with Preply for nearly three years. I think the platform is great and customer service is usually quite helpful…They take a percentage from teachers because they of course help you find students and need to pay for running the company. So I totally get that…For my first two years there were no fees when withdrawing funds from my account but over the summer fees were introduced and this has been devastating. Fees seem to run from about 5-10% depending on which option you choose. So essentially it’s a been a fat pay cut for teachers…In the past I would send former students of mine from China to Preply when they wanted to continue their lessons after I left China, and I didn’t mind giving Preply a percentage because of the convenience. But now with the added fees to withdrawal, it’s not worth it for me…So I will continue to teach my students on Preply, but when I have a former student contact me to resume classes I won’t send them to Preply. I will arrange the classes on my own, because the fees are too high…You would think there’s a way Preply could help out the teachers a little more. Maybe a direct deposit to our bank to avoid the fees? Something…I hope they can find a way to resolve this. Otherwise they’re losing potential students because I will no longer send students I have taught in person to Preply.Show lessDrummer4uva72894
Developer Response
Hello, We are sorry for the inconvenience. We understand that Preply used to cover transaction fee for transfer as a whole however we will no longer cover withdrawal fees for tutors, charged by the payment processors. Preply is constantly in negotiations with the service providers to ensure that tutors get the best possible deal. Thank you4 stars because..
Preply is a good app. It’s easy to find tutors and they can reach out to you if they want to. The reason I put 4 stars is because I personally find it difficult to get to my notes from previous lessons. I spent a good 20 minutes surfing through Preply’s website on my laptop, and I couldn’t even get to my notes on the Preply app on my phone. In other words, I don’t think notes and homework are accessible through the mobile app, but I’m still slightly new to Preply. I’ve been using it for almost a month now. Even in the FAQ or answered questions, directions were very vague from other users. You would think clicking the ‘My Lessons’ button would allow you to see all your lessons; past and future with the ability to click the previous lessons that take you to your notes and all that. This is the only thing I have to complain about as a student trying to find notes and homework easily.Show lesspreply student girl
Developer Response
Hello, We are sorry for the inconvenience. Our app is relatively new so features like notes are not available. You will have to use your desktop and scroll through the dates. Please get in touch with us via support@preply.com so we can assist you further.Shady Business, Terrible Customer Service
Read this closely, it's important to understand so that you don't waste your hard-earned money.
They sell their tutoring via subscription, NOT per lesson (your hours of lessons are bundled into a single purchase and your subscription is many times more expensive than a single lesson). Let's say you use just one of those hours and are unhappy with Preply... they will NOT refund you for your remaining hours under any circumstances. I'm not the only one whose stated this as a problem, check their other reviews. I encourage you to think long and hard before giving a single cent to this company.
Their cancellation/rescheduling policy is also set-up in the business's best interest and NOT the student's (my tutor and I lost a few hours because of this). My tutor was phenomenal, but the Preply platform is ruthless when it comes to taking all your money. Maybe you're cool with or used to a business working like this, but there are more caring/considerate options out there. I'm not saying don't use Preply, just know what you're getting into before you give them your money.Show lessAnu Trigram
Developer Response
Hello Anu, 1. Subscriptions allow students to choose how many hours of lessons they’ll take every week, and set up an automatic recurring payment to refill their hours every 28 days. 2. Preply may provide a refund if no credits were used during the subscription period, provided the payment was made less than 28 days ago. 3. The students are allowed to cancel the lesson 4 hours before the lesson time however in certain cases when students are unable to cancel; tutors are able to reschedule that lesson upto 72 hours after the lesson time. Alternatively, our customer support works 24/7 with a response time of 15 mins max., they can help you cancel or reschedule your lesson. Thank youGood tutors, bad subscription plans
I found a great teacher, and I know other users who were likewise very happy with their language tutors. Tutors at various cost levels can be found, and the user can schedule a free introductory hour with each tutor, to be able to chose the right one(s) for ongoing sessions. A lot of languages are represented, including for example Hungarian.
The downfall of the Preply service, for me, was the subscription model: the user must sign up for a specific number of lessons per week, and is charged for that number. I finally closed my account. Better, in my view, would be the freedom to schedule sessions as convenient, with no obligation to have a specific minimum number per week.
The user support system is quite frustrating, but ultimately it is possible to resolve problems by chatting with a human. Initial access to support is via correspondence with a useless “bot”.
The lessons are held through a zoom-like Preply video feature, which naturally is subject to wifi problems, but is generally adequate. These can be accessed through mobile app or through a website.Show lessDave McA
