Leave a Review Preply
Class canceled but they still charge
It was my first trial lesson. The tutor canceled on us. My card was still charged. I reported the issue but being sent to talk to a bot. One day later a person jump in without apology sending me a long text from their website and ask me which option I chose. Then he disappeared without solving the problem. Next they got another message from another employee asking which tutor I want to transfer money to. The problem was if I book lesson with another tutor I have to put my card for prepaying the lesson. Who want to be charged another time when your previous transaction was still a mess? Terrible services. You pay money but there is no way to talk directly with their employees when there is a problem.Show lessOsssuu
Preply is a Rip Off
I spent 5 hours scheduling my first trial lesson. That’s because Preply kept scheduling my lesson for 3 am—just a bit too early, isn’t it? Naturally, I would try to reschedule, but Preply would not let me without paying more.
I tried chat and eventually got through to an actual human being. Yes, I had to pay extra for the second lesson, even though the first one never took place.
After I had paid again, everything seemed fixed... for 5 minutes... until I realized that I couldn’t contact my instructor without paying for 6 more lessons!!
Last but not least, and also at the last minute, I found out that the app is not compatible with MacBook Pro... but only with iPad. Isn’t that something that should be clearly stated at the very beginning?
I ended up losing $26 dollars—that I will try to get back through my bank—and canceling the lesson.
Preply is the most ridiculous and confusing app experience I’ve ever had.Show lessSvetlanaSwan
Bad UI/UX design & low quality tutor pool makes for subpar experience.
The app and website often have buttons that don’t work and particularly with the app it is really ridiculously hard to filter for the language you want to be tutored in. You would think a company whose job is to connect people with tutors would make them easier to find. In addition the tutor quality is weak and so it makes it hard to find qualified tutors. Sure anyone who is a native speaker can have conversations in their language but having a bare minimum certification requirement would greatly increase the credibility in their tutoring pool. If Preply wants to just take its clients money without concern about their education then I get it, but if they actually care about clients learning then they should do better. Additionally it’s clear the company does not do tutor development as the quality among tutors varies immensely and there’s no standards for post session reports or even in their lessons. These are very simple but impactful systems that are lacking. All in all, Preply is like Craigslist for tutors.Show lessNellBelle-0kay
Great tutor, but the apps glitchy
So, They have great tutors, patent at reliable, etc. But every single lesson, we have to leave and use zoom, and I loose 10 minutes. I’m loosing my money, and it’s not worth it, so I probably won’t purchase any more hours to have lessons. Either the sound isn’t working (I checked my audio, and it was working fine), or it gets frozen, we (my tutor and I) are on different video calls, so we are both waiting for each other to join. Multiple bugs, every lesson, doesn’t matter what wifi, or which device I use, it still doesn’t work. And trying to report the problem does nothing.Show lessBacktothe80s
Great app but TRICKY payment ploy... 👀
The service itself is really great, I found a tutor to meet my needs and the app is pretty good HOWEVER, the payment method is just not the best suited for poor people like me 😓
They let you pay for the first lesson, but after that’s done and you have an awesome experience, you can only buy lessons in a bundle 💸💸💸. So if you don’t have a lot of cash to throw down up front that really stinks 😭
If they fixed that and you could pay week to week I would give this app 5 stars, but because you can only buy in 6-12 lesson bundles after the first lesson I can’t give the full marks. For people living more paycheck to paycheck, this bundle presents a barrier.
*Please fix this and make it more financially accessible to everyone especially broke people like meeeee 🙏!*Show lessخبز سعيد
Find a qualified tutor in the app
The actual classroom is glitchy - so I end up using Skype. However, Preply is a great, economic way to find native Spanish speakers for study. What you get out of it is what you put in and what research you do on your tutor’s credentials. Consider this a ‘matchmaking’ service - do your research. It took a bit before finding a skilled tutor that could push me to the next level, but I was easily able to change tutors.Show lessmetamorphilia
Amazing BUT there are a couple glitches
I have been using Preply for a little over a month now and I think it’s really amazing. I find it really convenient to learn a new language one on one with someone willing to teach you! I have been experiencing a couple glitches while using the app. During my first lesson with my Tagalog tutor, I was able to view what we went over after our first session was done. After our first lesson, I was glad that I was able to copy down what we went over until over the next month, I wasn’t able to view the lesson slides she sent me via Preply. I then told my tutor and she has been nice enough to send me the lessons via Skype! Also sometimes the audio or screen will cut out or not function properly so we usually do our lessons on Skype as an alternative option, which I’m happy about! Anyways, if you guys want to learn a second language such as Japanese, Korean, Tagalog, German, etc. learn to your hearts content with this app! ❤️Show lessRhooooooooooo
Simple functionality=easy to book tutoring! Also, Be aware of Preply % Commission!
Regarding app functionality, I have not had any technical issues with the app. It has a very simple interface and has worked well so far with my video and/or audio sessions. It’s easy to search for tutors, book sessions and communicate within the app.
Regarding the tutors, all of my tutors have been great but I’m sure everyone’s experience may vary slightly due to the subjectivity and personal nature of tutoring.
Readers, please note that Preply takes a sizable commission from the tutors, so the price you pay is not the actual pay that they receive. Please be kind to the tutors and mindful of their time.
One thing I would like to see is tipping functionality. As they don’t currently have this in place, I would recommend tipping your tutors by scheduling an extra session.
Overall, I have and will continue to recommend this to others.Show lessPaymentsNerd
Do not use this app
We’ve had a terrible experience. We started with an amazing tutor that within a few weeks told us he was going to another app because preply does not treat their tutors well or supply enough students for them. My son was very disappointed but we were told to get another tutor which we did then he quit as well and went to another app and then a third tutor. Each of the tutors was wonderful but didn’t want to stay on Preply.I have politely asked numerous times to have a refund since this is not acceptable that we’ve had to change 3 tutors within two months. My son was excited to take Spanish but now after having to be bumped around so many times he has lost interest. Now I’m still stuck with Preply having my money and not giving me a refund. They kept advertising us to buy one of their packages which I bought their best and biggest package spending a lot of money. We started with another language app called a italkie and we’ve had the same tutor for the past month and he’s wonderful and told us that many of the tutors he knows don’t work with Preply because they don’t provide students for their tutors and don’t have a good system for the tutors. It’s frustrating because it’s not our fault so we should get a refund stay away from this app. They sucked me in by enticing me with a price deal if I bought a big package which I did and now I’m stuck with them having my money.Show lessgloria3009
Support is the worst
There’s a bunch of customer support who do not want to understand the issue raised and keep responding the same thing over and over again. I booked a two hour session with my tutor, on my tutor’s dashboard it showed one hour so my class was for one hour. There are clear system dashboard that clarified but no - the so called customer care says that I should fix a session outside the app by talking to my tutor. If it shows only one hour for my tutor, why should he do that. These folks have zero empathy and logic.Show lessCapt Vijish
