Leave a Review Preply
Fabulous language learning experience
Learning with my tutor through Preply has made me into an increasingly intermediate Italian speaker. You can find the private tutor that fits your style and needs, watching posted tutor videos and reading profiles. My tutor and I send messages and files through the app. However, we use Zoom for meetings as the quality is better than meeting through Preply. There are lesson reminders, notifications of any cancelled or changed lessons, and indication of the amount of hours purchased and those remaining. The app is available in 4-5 languages (more please!) and I love to be able to use it (listing new words learned) in Italian.Show lessItaly Amore
David B.
Carlo has been my instructor on Preply for the past several months. He is an excellent instructor. He is patient and kind. He is able to adroitly shift from basic questions about vocabulary and useful phrases, to complex grammar, to topics such as Italian history and literature. I have progressed, thanks to Carlo, from almost no competence in Italian to regular conversations with him in Italian. While in Italy this fall, Carlo was extremely helpful, giving travel advice and continued help with my spoken Italian. He is very well-organized and prepares interesting lessons on day-to- day users of Italian. His English is excellent, so that if you know little or no Italian, there is no problem whatsoever with communication in English. I highly recommend Carlo and would be happy to answer questions about the lessons I have had thus far.Show lessPan Bak
Developer Response
Thank you for your feedback, David. We are happy to hear, that you found a perfect tutor, and enjoy your lessons with Carlo. We wish you to start speaking Italian fluently in no time!Difficult to use.
It would be helpful in the initial assessment if the questions were given in English and you had to pick an answer in Spanish. Or whatever language you are taking. Or is like to make flash cards. I attempted to add 4 words. I thought I would type 4 English words that I wanted to learn and it would make Spanish flash cards. However, I have to type in 4 Spanish words that they will make flash cards. I don’t speak Spanish, so consequently I can’t type 4 Spanish words that I want to learn. If I knew the Spanish words, why would I need flash cards. It seems very contradictoryShow lessjambajamstraw
Preply Needs an Overhaul
Communication needs improvement and a live person, not a bot. Monthly schedules need to be accessible with a calendar showing current and future classes. Subscription services also need an overhaul. When a subscriber is on a monthly plan, do not keep asking to buy more hours or hiding the current plan of classes they already paid for….it is distasteful and off putting. Customer services needs to be live and 24hrs just as the schedule of classes. Improve your services or someone else will eat your supper.Show lessDebrahEKR
Deceitful and Deceptive
These people have very dishonest and deceitful business practices. First they signed me up for automatic refills without ever notifying me. After getting automatically charged I finally found a way to turn that off. Next, I signed up for additional hours and I was sent an email saying I had not completed the transaction. I went back and repurchased the additional hours and then they charged me twice! I was not able to get this fixed because you can’t call them and they don’t respond to electronic communications. Now my tutor has quit Preply but they still charge me for a weekly lesson which obviously doesn’t happen because there is no tutor. Once again they won’t accept calls and they won’t respond to my issues through their app. Now I’m going to have to go through my credit card company to fight these charges. What a hassle! Don’t use this app.Show lessbjm229
auto-refill charge unauthorized
I have multiple language tutors on Preply. I am a software developer. I know the UI well, and i am very deliberate in Unselecting the “auto-refill” when i purchase 6 or 12 hours. Yet, the platform still auto refills me when i’m down to 1 hour remaining with that tutor. I have to then go into settings -> Payment Methods and unselect the auto-refill AGAIN to turn it off (for each tutor!). I consider that unauthorized refill to be an unauthorized transaction on my credit card and it has very much soured my experience with this app. Fix your billing please! Very Stressful to see the charge on my card when i was so intentional in unselecting the auto-refill on initial purchase!! Perfect example of a “bug” that generates recurring revenue. Fine, have your short term rev growth but watch your NPS crash hard - shame on you preply.Show lesspastaCheeseButter
Do not use this app, there are far superior that do the same thing but are a thousand times better
I have had only terrible experiences with Preply, with repeated cancellations from teachers and a lack of transparency when it comes to getting a refund. However my recent experience was an unsafe and unprofessional situation with a teacher, and I emailed Preply support about it twice and never heard back. To have customer service issues and misleading payment options is one thing, but to totally ignore a situation where their users are in jeopardy is completely another. Just know using this app it’s very likely you can sign up for a teacher who is probably not vetted and not who they initially paint themselves to be with the introductory videos.Show lessskurieReviews
Refuses Mediocrity
So, I am new to Spanish and do not speak a word of it. I can’t roll my r’s and comprehension is like a third language. With Ms. Gelvin, you are almost forced to learn quickly and practice on your own. That’s what you want out of a professor: one who does not allow you to slack and refuses to allow you to speak English no matter how difficult the lesson is. I’ve definitely learned more in two lessons with Ms. Gelvin than the many visits to Mexico or Guatemala.Show lessMyndfit
Almost perfect
The website itself is amazing. But the app has a lot of bugs. Whenever I edit my profile it says the changes have been saved but the profile doesn’t change. Also, I get tutors in my inbox who I have never talked to nor them with me but for some reason they appear in my messages and idk how to delete them. Also, unlike the website there’s no way to enter your classroom on the app to view your hw or notes your teacher has left you.
Basically the app is only good for messaging your teachers. I wish they would make it identical to the browser.Show lessomganynicknameisfine
Inefficient customer service
I initially started using Preply in the summer of 2020. Found a great tutor. I got a new phone and for some reason Preply couldn’t assist in helping me reset the password for the account actually told me I never had an account. I had to give them My cc info for them to find that what I had been saying was true. I then signed up again with my Apple ID added $50 with the tutor whom I like. After a class I went to register more classes and the system is saying again that it doesn’t recognize my info. Which means I don’t have access to my money. Julia had been in contact but there has been no follow up since Friday when I initially reached out. Very frustrating bc I don’t want to lose my money that I added nor do I want to lose my connection with the tutor. Still waiting to hear from them. Very poor system if every time I’m done with a class I’ll Never be able to access it again from my phone- the same place I signed up for the service through an app. I’m
Just not sure what’s going on but I know I have money in their system and can’t access it and I want my money back. Apparently their platform isn’t gonna work for me. NEED SOMEONE TO RECTIFY THIS ASAP!
-thanksShow lessKwills2x
