Leave a Review Preply
Exceptional Russian Teacher - 5 stars
I am thrilled to share my glowing experience with Sergey. His vast knowledge and experience earn him an easy 5-star rating. Sergey's teaching skill is exceptional, making complex concepts easy to grasp. He effortlessly tailors his approach to suit individual needs, creating an engaging and enjoyable learning environment. Sergey's passion for the Russian language is infectious, sparking curiosity among students. With patience and clarity, he encourages questions, fostering an encouraging atmosphere. Thanks to Sergey's guidance, I've gained not only language skills but also a deeper appreciation for Russian culture. I wholeheartedly recommend him for an outstanding learning experience. Thank you, Sergey!Show lessTassiSaeng
Developer Response
We're thrilled to hear about your outstanding experience with Sergey! It's wonderful to know that he creates an engaging and enjoyable environment tailored to individual needs. We're glad you've not only gained language skills but also a deeper appreciation for Russian culture. Thank you for recommending Sergey so wholeheartedly. We're proud to have him as part of our team. Keep up the great work, and thank you for sharing your feedback!If so happen the tutor is no longer available, no refund
I’ve been use Preply for a few years now. The tutors are great. But the customers from this portal become so bad! They DO NOT CARE! When my son’s previous tutor quit, I had 48 hours left in the account, but I was told I won’t be able to get part of the refund because the purchase was made 3 months ago, and I can only transfer. But 8 hours out 48 are no good, because those are from advance payments discount. So I ended up paid for fees again and the class was canceled by the representative without notice and lost 8 hours (even though I made the advance payments)
It’s disappointing not only they didn’t make the progress easy but take advantage of customer. Because they know there’s nothing you can do. You won’t hire a lawyer for small things like this.
I will probably keep use the portal because the nice teachers. But I will not recommend it to my friends anymore. When you start and refill, need to think twice. If you can’t finish the classes in 3 months, you need to know you won’t get the money back.Show lessyuyucoffee
Developer Response
Hello, If you have hours left on your balance before your billing date, the amount of hours for one week will roll over to the next month & rest will be deducted. If you have some hours left in your profile which are not in use, you may pause your subscription, this way your hours will not expire. Preply may provide a refund if no credits were used during the subscription period, provided the payment was made less than 28 days ago. Thank you.A godsend!
I am so happy that I came across PrePly! I discovered it from an Instagram ad a little more than a year ago and I wish that I had found this platform far earlier.
I took four years of Spanish classes in university, and my Spanish improved so much faster with the tutors on PrePly than it did over the course of those four years.
Now, I am close to a year mark of taking Chinese classes through PrePly, and am 10 lessons in to French classes via tutors on the platform.
I am always recommending this app to anyone who is interested in learning a different language. Finding excellent private tutors for very reasonable prices is a godsend. I love love love this platform. I only wish that I had found it years ago!Show lessSpanishChineseFrenchStudent
TOTAL SCAM
BEWARE. The tutors are garbage and miss lessons and sit on their cell phones while the timers go for lessons. Preply does nothing to give your money back for missed lessons. There is no way to report tutors who turn the lesson on and then leave so they get money… This is a scam. A total predatory company trying to get money from vulnerable people just trying to get ahead and learn English like my poor mother in law.. it’s taken me so many emails to even get a response. They charged my credit card a month later WITHOUT my authorization when no lessons were purchased… I have had to report them to American Express who immediately saw the scam and sided with us and are getting my money back. I tried everything to resolve this internally and quietly. This clearly doesn’t matter to them. I’m now here to warn the public. Please be careful and use another app!!!!Show lessEjk1123
Developer Response
We're sorry for the inconvenience. Our subscription model allows users to have 1-5 hr/week, cancel or pause it anytime and also make free replacement with tutors of their choice. Users are charged every 28 days and are eligible for a refund (T&C applied). The payment happened automatically because the subscription was never cancelled. To help you with this, we would like to know your feedback in detail. Kindly write to us at support@preply.com.Perfect tutor
I recently started with Daisy as my tutor before my family, and I travel to Holland. She speaks English so comfortably that she is able to understand everything that I am saying, anticipate many of my questions, and set up for exactly what I needed to learn. She makes the lessons progress so quickly that I feel like she hasn’t even spent an hour with me, but only a few minutes. Every lesson is so well planned for me personally that it just works out beautifully. I think she will be ideal for anyone who is traveling to Holland for business or pleasure. She works well for families as well as for individuals. Absolutely an amazing tutor. I cannot recommend her highly enough.Show lessRanger@
Preply
He estado usando la aplicación por un año y la verdad es que estoy muy contento con esta. He tenido la suerte de sentirme muy cómodo con los maestros de la app y siento que mi inglés ha mejorado muchísimo desde que empecé a usa la app. El servicio técnico es excelente. Si tienes cualquier problema, puedes ponerte en contacto con ellos y enseguida te darán una solución. 👋🏾☺️ espero que me reseña sea útil y disfruten de la app tanto como lo estoy haciendo yo. I have been on this app for one year now and To be honest, I’m very happy with it. I have been very luck because my I have been feeling very comfortable with the teachers that I have been practicing with, so far And I feel like my English has improved a lot since I started using the app. You can contact them if you have any problem and they are going to give you a solution as soon as possible. I hope my review is useful for you guys becase I would like you guys to enjoy the app as much as I’m doing it👋🏾☺️Show lesscitizen world 🌎🌍🇪🇸🇩🇴🇺🇸
Expiration date on credits to take your money!
I paid $106 for hours. The first teacher didn’t do a great job so after a few sessions I switched to a different teacher. The second teacher’s availability barely existed and then he became inactive. I then became penalized for my new teacher becoming inactive because now they gave me a timeline as to how fast I needed to start a new lesson with another teacher before my credits (money spent for hours) expired. I don’t feel like they should be able to simply take your money because you have to reschedule in their window of time. If I paid for credits, why are they expiring in the first place? It just seems like a way to take advantage of people and their money. The credits should remain until they are used, otherwise they shouldn’t let you buy them in advance and in bulk. Just seems scammy.Show lessptamks
Developer Response
We are sorry for the inconvenience, Please note that we offer 100% refund of trial lesson in such cases or replacement to any new tutor of your choice regardless of the price difference. Get in touch with us via support@preply.com, our support is open 24/7. Looking forward to hearing from you.Subscription service is a scam
The tutors have all been great and if it wasn’t for the service itself I would give 5 stars. However the subscription model is a complete scam and horribly explained upon sign up. You MUST use all your hours on their given time frame or they will take your hours and money and no refund will be given. You can pause or cancel, which I did but it still wasn’t enough for them to take the hours after their chosen time frame even though they were already paid for. Also the fact that you cannot get a refund once you have paid for a block of hours and the fact you can’t just buy single hours, it’s a poorly designed concept that seems setup to take your moneyShow lesspablofuego81
Be Careful with this App!!
The tutors are great but the app scams you out of hours so be careful and keep track!! My first time using it, I ordered a 4 hour subscription, and added 8 additional hours. When I switched to the 8 hour subscription, it immediately charged me instead of my cycle date, so I ended up with 21 hours including the trial. No biggie. I knew I’d use them. Problem is, I only used 7; and have 6 hours scheduled…but the app tells me I have 6.5 hours left. I’ve asked customer service twice now and they tell me it’s all traceable in my lessons section. Well, of course I double checked that section with my own calendar before writing in; and they matched up on my end. So where’s my 1.5 hours?? They tell me their system says I’ve used 7.5 and have 7 scheduled. But if I can go through the lesson details to track my hours, why can’t they?? Bc those hours they’re telling me don’t match up to what’s listed…so what are they looking at? Soooo bizarre! And definitely scammy!Show lessCzTKK
Developer Response
Hello there! We're sorry for the inconvenience caused. We are working hard to improve the Preply experience. Please share the details of your issue with us via support@preply.com, and we will assist you further. Our support works 24/7.Awesome! Thank you!
Preply’s contribution to my espanol has been remarkable. It is such a beautiful platform that helps me find prolific native language tutors to improve my espanol at my own pace, while enabling me to enjoy one-on-one talks about songs, movies, books, goals…Preply has immensely positive impact on my learning journey via empowering me to find the right conversational partners with diverse interests and intelligence who put their knowledge at the service of others with their best intention. I am truly grateful! Thank you!Show lessbdy2101
