Easy to use on mobile
SP app is so easy to use on the go .
Adding new products is simple
Adding new products is simple
Like the service, completely unable to update website from phone
It’s such a good platform, and I rarely ever give crummy reviews... but it’s just so frustrating to not be able to update my website from a phone. I don’t have a computer, and it’s a big expense for me to make for just this one task. Can’t update forms, make changes, or send out email campaigns etc unless I go to a friends place to do it. I pay for the most expensive option on here without the ability to update my website which is kinda wild so I may start looking around at other website providers. Anyway, recommended for computer users, not at all for people that only have access from a phone.
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Developer: I am not opening a 3rd help ticket!!
I just read your response to my plea for help on fixing the Text Editor feature since it’s not missing and I cannot fully edit text under Additional Info under Inventory. I am not opening a 3rd help ticket via chat. I got absolutely nowhere with 2 people who do rudely closed my ticket out saying this is now closed. It’s never been resolved. Only dismissed. I do not have time to babysit your people. If you expect to last long in this field the best customer service solution would be to acknowledge my never ending problem & ASSURE me that the will get top priority and have it fixed within 24 hours at least!! Seriously contemplating switching back to Shopify. They’re SEO was MUCH better also. Are you able to confirm now that you will fix text editor or not? Very disappointed as I was thinking I liked your platform once I got used to a few things.
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Response from developer
We're sorry to hear about the trouble here. If you could reply to your previous ticket or open a new ticket, or start a live chat, at support.squarespace.com, our Customer Support team can continue to assist you.
Takes for ever to correspond with the website.
I will get an order notification in my email and it takes near an hour or more to show up in my app.
I will get an order in the am that happened over night. I am notified my inventory is depleted in my email. I go to app to adjust inventory and it is still thinking on whether or not I have the current inventory or not. Let’s say I hade 5 of something. Someone bought all 5. It will have 5 highlighted in red. So I try to add 12 more skus. Then it asks if I want to confirm because their was an order. I say yes- then it says I have 17 in stock. It shouldn’t have an hours lag before it is updated. I need real time correspondence with the website. Their previous app that they discontinued was way better!!
Oh and their discount tab is super delayed, too.
I am super disappointed in this version update. Do better!!
I will get an order in the am that happened over night. I am notified my inventory is depleted in my email. I go to app to adjust inventory and it is still thinking on whether or not I have the current inventory or not. Let’s say I hade 5 of something. Someone bought all 5. It will have 5 highlighted in red. So I try to add 12 more skus. Then it asks if I want to confirm because their was an order. I say yes- then it says I have 17 in stock. It shouldn’t have an hours lag before it is updated. I need real time correspondence with the website. Their previous app that they discontinued was way better!!
Oh and their discount tab is super delayed, too.
I am super disappointed in this version update. Do better!!
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Response from developer
We'd like to take a look at this delayed behavior with you to determine what may be going on. To do that, please reach out to our Customer Support team at support.Squarespace.com so we can assist.
Good app, needs more blocks
App haa ability to add blocks now. But we need more blocks. It's not that the iPad isn't capable, because when you add the blocks via desktop you can edit it on the app. This and the ability to resize images as well as edit them is all that is needed for images. The app currently can't add any additional information for products without first activating it on desktop and writing something on it first. And it keeps autorefreshing whenever I leave the app to do something else real quick, so I lose all my progress. Otherwise, amazing app! Just like desktop.
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Great website, terrible app
I love Squarespace but I hate this app! The Commerce app was SO much better. I don’t understand why they switched to this one and why it’s not more user friendly. It’s basically exactly what you have on the computer just smaller, it doesn’t make sense because the old app style/user friendly version is much more appropriate. I don’t even get notifications when people have made purchases on my site anymore so what’s the point? Not sure why they’ve made the switch to this terrible new app to be honest
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Disappointed
UPDATE: they have finally fixed whatever was wrong with the app. Idk what it was but after 8 months of an unusable app I can finally use every single feature. Idk if I should thank squarespace or if they should thank me for sticking around lol.
This app has never worked on my iPhone 11. It’s disappointing because I love squarespace but I have to do everything on my laptop. Update: I’ve been using squarespace for about 6 months now and the app has still NEVER worked on my phone. Definitely don’t recommend squarespace to people who work from their phone a lot.
This app has never worked on my iPhone 11. It’s disappointing because I love squarespace but I have to do everything on my laptop. Update: I’ve been using squarespace for about 6 months now and the app has still NEVER worked on my phone. Definitely don’t recommend squarespace to people who work from their phone a lot.
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Love the app
Loving the ease the app provides to do quick fixes and commerce.
However I just had an issue starting today where the app times out every time I exit out of the app just to go to Home Screen.
Been running perfectly until now.
However I just had an issue starting today where the app times out every time I exit out of the app just to go to Home Screen.
Been running perfectly until now.
Response from developer
Thanks for your feedback. We're sorry to hear about the issue with the app timing out. If you reach out to Customer Support at support.squarespace.com, our team will be happy to help troubleshoot.
Always fixing what isn’t broken.
Did away with the commerce app, now we all get to deal with the repercussions. Too many issues to list here with this app now, but perhaps the most annoying two attributes:
1)When opening a transaction,half the time buttons at the bottom of the transactions page are inaccessible. You have to click the manage button, then click something like cancel order, then click no, then buttons at the bottom of the page are accessible. Certainly a bunch of nonsense I want to deal with when I am just trying to process the transaction.
2)Have promo codes on your website? Well now those are totally impossible to manage through an app, you have to do it through a desktop site… Because two steps forward and 10 steps back.
1)When opening a transaction,half the time buttons at the bottom of the transactions page are inaccessible. You have to click the manage button, then click something like cancel order, then click no, then buttons at the bottom of the page are accessible. Certainly a bunch of nonsense I want to deal with when I am just trying to process the transaction.
2)Have promo codes on your website? Well now those are totally impossible to manage through an app, you have to do it through a desktop site… Because two steps forward and 10 steps back.
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Unstable
Folders in the page view can’t be minimised… so then what is the point?
Response from developer
We're sorry to hear about the trouble you've been having with the app crashing. If you reach out to Customer Support at support.squarespace.com, our team can help to troubleshoot. Please let us know how this goes in an updated review.
