Needs overhaul!
There are MANY medical record apps available & this one seems to have been created to fulfill the purpose of saying the company has one! - It redirects you for many things back to the website, very frustrating. Ie. All health records, labs, care summary, medications, etc. - If it keeps the information you put in, ie. Payment, insurance etc not sure where it’s stored, it has to be reentered all the time. - logging in password isn’t saved, unable to use Face ID to login. Doesn’t let you have the option view your password as you type it. Sometime app will redirect you to website to login then take you back to app. -appointments, can only see future not past (ex needed to check a date seen) -after visit summary, notes or orders not available The functionality mention above are just the basic updates needed to create a positive end user experience!
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Response from developer
Thank you for your feedback. Your health information's security is important to us, and understand your feedback about the redirect to the patient portal. If you have continued concerns regarding the app, please contact our team at (888) 774-8428.
Healthfirst is great
I cannot believe how easy this was. I had a medical question and thought the best way would be to text to my doctor. It was great. I got to say everything I needed to say everything that was important instead of going through another person first I went directly to mydoctor I can't believe how fast there responded within a 24 hours. It was just wonderful getting a response back and kindly efficient and complete manner. I am so pleased with all my doctors. Thank you so much.
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This is app is awful.
Hello,
While I appreciate the option to message my medical providers and staff, this is a horrible interface and very clunky.
I prefer texting with my phone or receiving a phone call to resolve any questions and concerns.
I understand there are security and HIPAA regulations that must be upheld, but this is app and the portal should be more user friendly and effective.
Most of my online appointments are unsuccessful. We frequently revert to a phone call because there is a problem with the medical providers screen or other interruption to the connection. During a virtual appointment this morning, my provider could see and hear me, however, all I had was a black screen, and no audio from him.
As a point of reference, I have extensive experience using multiple online meeting platforms for meetings and events on a daily basis. I also ensure each meeting is accessible to all participants, regardless of their disability and limitations.
If I had the option, I would never use this app again.
Thanks for the opportunity to provide some feedback. i’m just very frustrated with this app and have used it multiple times over the last three years.
Alison
While I appreciate the option to message my medical providers and staff, this is a horrible interface and very clunky.
I prefer texting with my phone or receiving a phone call to resolve any questions and concerns.
I understand there are security and HIPAA regulations that must be upheld, but this is app and the portal should be more user friendly and effective.
Most of my online appointments are unsuccessful. We frequently revert to a phone call because there is a problem with the medical providers screen or other interruption to the connection. During a virtual appointment this morning, my provider could see and hear me, however, all I had was a black screen, and no audio from him.
As a point of reference, I have extensive experience using multiple online meeting platforms for meetings and events on a daily basis. I also ensure each meeting is accessible to all participants, regardless of their disability and limitations.
If I had the option, I would never use this app again.
Thanks for the opportunity to provide some feedback. i’m just very frustrated with this app and have used it multiple times over the last three years.
Alison
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Not the best
Most of the information I want to look at (past notes, my medications to request a refill, lab results) are not in the app itself. It directs me to the Athena portal website which isn’t in the best mobile phone platform. The notes open up but only show about a quarter of the page at a time.
Additionally, the note summaries are cumbersome and difficult to read as they are bogged down with so much information— it hardly seems likes a “summary” at all.
-notes need too be formatted to fit to the page with font that is not too tiny that I need zoom in to read it
-note summaries need LESS information (just the HPI, ROS, PE, A/P, Patient instructions, etc). The unchanged past medical/surgical/social/family history doesn’t need to be there— especially not at the top. I would prefer just what the doctor and I spoke about
-more of my health information in the app itself and not directing me to a poorly formatted website
Additionally, the note summaries are cumbersome and difficult to read as they are bogged down with so much information— it hardly seems likes a “summary” at all.
-notes need too be formatted to fit to the page with font that is not too tiny that I need zoom in to read it
-note summaries need LESS information (just the HPI, ROS, PE, A/P, Patient instructions, etc). The unchanged past medical/surgical/social/family history doesn’t need to be there— especially not at the top. I would prefer just what the doctor and I spoke about
-more of my health information in the app itself and not directing me to a poorly formatted website
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Very happy with my doctors and all her staff
Had my second injection today. I really am happy with the staff and doctor at Dr Datta’s office.
They are very professional and very concerned with me. I have high blood pressure when I do these injections so they’re very in tune of what’s going on and making sure that I’m OK after I am done with the injection. I wish my blood pressure didn’t go up as high as it does but they definitely play huge part with it going back down.
They are very professional and very concerned with me. I have high blood pressure when I do these injections so they’re very in tune of what’s going on and making sure that I’m OK after I am done with the injection. I wish my blood pressure didn’t go up as high as it does but they definitely play huge part with it going back down.
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Update
Received response from developer that messaging had been fixed. Well downloaded newest version. And then couldn’t log in. Kept getting error message to retry. Finally deleted and reinstalled. Was able to log in. But…. When you log in you STILL see that you have unread messages when you have none. So you can see list of past appointments. You are supposed to be able to book an appointment but all my providers still require me to call to make an appointment. To see labs, medications, pay bill app is still just a bookmark to web page. Sigh….each update makes it worse. Just contract with “my chart”. It is the gold standard. Or with any of the 2 other apps I use (yes I have lots of medical issues with specialist). It sure how it can be so hard to make an app for a medical practice. I have 6 different apps for this and My Previa is the worst by far. Log in issues-won’t log me in but after a couple attempts it works fine Messaging-home page shows I have messages but there are none. I contacted the support about issues and got a non answer. Most of the functions just take you to the web site. So I find it works better to just book mark the site and not bother with the app
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Response from developer
Hello, we are sorry to hear about your experience. We have investigated this messaging issue and our most recent update of the app fixes this! Please update the app, and if you are still having issues, please call our customer experience line (888) 774-8428.
Not consistent message system
Today I tried to email a provider with whom I have been communicating with in this system. However, Dr. Adrienne LaFleur was not listed on the provider list so I could not send her a message. It’s clearly a glitch because you can see previous emails to her. Her name needs to be readded to the provider list as a selection.
Or the system could upgrade to allowing a new email to be sent by opening an old one. I tried to send a new email to the provider by sending a reply. This created a new message but to me, not the provider. The system also does not allow me to readdress the recipient so that way will not currently work either.
I wound up calling the provider’s office and leaving a message, which they emailed to the provider. Members should not have to go thru a third party to communicate with their provider. Please address this concern.
Or the system could upgrade to allowing a new email to be sent by opening an old one. I tried to send a new email to the provider by sending a reply. This created a new message but to me, not the provider. The system also does not allow me to readdress the recipient so that way will not currently work either.
I wound up calling the provider’s office and leaving a message, which they emailed to the provider. Members should not have to go thru a third party to communicate with their provider. Please address this concern.
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Easy to navigate
I enjoy this mobile app because of the set up had clear instructions and once it was set up my information was generated accurately. I have been able to view my test or lab results, communicate with my numerous providers. As a patient I have of a active role in my plan of care and I can communicate more effectively. The notes after my appointment gives me the opportunity to review my visit in caae I forgot to ask any questions or if I have forgotten something that was discussed. .
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Multiple providers
Overall the app is very useful and easy to navigate. However I see several providers at different practices of different specialties that use Athena and I can not navigate my mobile app to switch between all providers. I have to use the web version which is senseless. Why download the app if I have to revert to using the web any way?
It makes no sense. Please update the app so that all of the Athena providers all easily accessible that are associated with the patient is they have registered for the portal with an Athena provider or clinic.
It makes no sense. Please update the app so that all of the Athena providers all easily accessible that are associated with the patient is they have registered for the portal with an Athena provider or clinic.
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Really?!?!!
What in the world were you all thinking when you launched an app that dosent even work. To go to my virtual visit I have to wait for an email to come thru and click a link hat launches he app why should I have to go to my email instead of just opening the app and waiting there this is very inconvenient as all of my emails go to my iPad so I must be at home to do my virtual visits it’s crazy because the app is installed on my phone and I pad but I can’t access the visit unless I’m at home to open the email. When I tried to change my email address I was locked out of my account for over 3 months I dont like or trust this app not to mention that doctors I have never seen show up as my recent physicians. As well as how your 24 hour Tele health visits don’t accept Medicade so go figure what use is this app?
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