Mrs. S.K.
I have had 3 virtual appointments with Privia, and found it is very easy. I was sent a reminder to be sure I had downloaded the app well ahead of the appointment and then a link before the appointment, which took me to the waiting room. In a few minutes, my doctor was there and we were seeing each other and talking. I loved not having to spend a large part of my day to dress, drive to my appointment, sometimes walk a distance to get to the office. I can see and talk with my provider in the comfort of my home.
Show less
My Privia
My virtual bust worked flawlessly. However, when I needed to upload some labs that were not sent by the lab to my Dr, the app became a pain. It was not easily apparent how to accomplish this. I phoned my Drs office and the person on the other end couldn’t figure it out either. We just had to settle for an unsecured email. I’m sure there is a way to do this but this particular aspect isn’t user friendly.
Show less
Frustrated I even have to use this app
•I was sent a bill for a copay I paid and have an invoice for from this app
•I have been overcharged and cannot apply my credit to my future weekly appointments
•me and my minor child cannot be on the same account like all other apps for our other dr offices. We have to have an email for each person even tho all other apps we have used so far let you have one account (especially to include a minor) and we just toggle back and forth. On this app we have to log in back and forth for each person
•when you log in and select remember me, it doesn’t and you still have to log in every single time
•just brIngs us frustration. I now have to keep calling my dr office’s awful billing department to try and get a refund (which we still haven’t gotten for weeks)
•I have been overcharged and cannot apply my credit to my future weekly appointments
•me and my minor child cannot be on the same account like all other apps for our other dr offices. We have to have an email for each person even tho all other apps we have used so far let you have one account (especially to include a minor) and we just toggle back and forth. On this app we have to log in back and forth for each person
•when you log in and select remember me, it doesn’t and you still have to log in every single time
•just brIngs us frustration. I now have to keep calling my dr office’s awful billing department to try and get a refund (which we still haven’t gotten for weeks)
Show less
Virtual visits
Virtual visits on the myPrivia app are mediocre. Because of the coronavirus all copays have been “waived”, but you can’t check in for your appointment to see your provider until you pay. Also I do not like that all of your medications, and diagnosis are on display for any practitioner you see at Healthfirst. As Far as the virtual visit with your practitioner, it’s about the only positive experience within this app. No problems or issues at all once you are in you’re actual virtual visit.
Show less
Overall Application
Good app, reminders and links work better than others I’ve used in these last few months. The only reason I’m not rating it 5 star is we had a voice issue on one call where I could hear the Physician but he could not hear me ( I was not on mute). But that issues resolved itself within 5 minutes or so.
Show less
Virtual Appointment Using MyPrivia APP
Since COVID-19, I have had two virtual appointments on my phone using the MyPrivia app. Both appointments were flawless with regard to the operation of the app. What I really liked was that I didn’t have to actually log into the app for the visit - I merely had the app installed on my phone. All I had to do was to click on the text message link I received prior to the appointment, complete the check in, and wait for my doctor to join the virtual appointment. I had already been using the app to access my records, schedule appointments, and to communicate with my doctor. I found having the ability to have a virtual appointment very helpful and convenient.
Show less
Fantastic Health Care Platform
I found myself needing medical consultation during the Covid crisis and was very pleased with the app and the service I received. I was able to easily maneuver through the procedures and share pictures during FaceTime. I’d use this process all the time although I’d miss seeing my health care professionals. If you have ever wished you could just receive treatment over the phone, this is for you!
Show less
Easy to use
I was hesitant to have a virtual visit with my medical provider, however times demanded it happen. I received a message on my phone just prior to the appt time. I selected this message. The screen told me I was in the virtual waiting room and my provider would be with me when she was finished with the previous patient. When she was ready, she then appeared on my screen and it was just like using FaceTime, Zoom or any other type of app. Very simple! I would highly recommend it. Do not be afraid of using it...saves time, stress of going into the office, etc.
Show less
Just the web site
All this app does is a shortcut to the web site,and at that I get a notice that my browser is out of date (I’m on the most recent iOS). Does not allow user ID and password to be saved, no ability to use touch/finger print. When searching for a doc, page does not refresh when changing dates. You can’t directly request an appointment with your doc. App appears to be just an interface that poorly directs you to different web sites.
Not sure how this app gets a 4.3 when it’s so bad.
I’m better off just putting a shortcut on my home screen.
Not sure how this app gets a 4.3 when it’s so bad.
I’m better off just putting a shortcut on my home screen.
Show less
Subpar
Having to scroll through dozens of providers to find mine, then scrolling though dozens of practices to find the correct one is beyond absurd. Why isn’t my provider already linked to me? At the very least, my isn’t the practice linked to the provider. I haven’t ever been able to find the practice even after finding the provider. Let’s be honest, this is mostly a payment processing terminal. Getting to my health or diagnostic data is a pain and generally is incomplete. The app is clunky and difficult to navigate. Very weak!
Show less
