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I agree that it’s not my favorite interface. I have two offices that use it, so I’m stuck. I was excited that there was an app because the mobile site is dreadful, but the app isn’t great. No quick log in option (I get not staying logged in since it’s medical information, but you can’t throw me a Face ID/fingerprint option?) Some of the tabs just send you to the awful mobile site. Navigation isn’t super intuitive. I’m sure the doctor chat and appointment scheduling is a nice feature, but the stuff I want (test results, message history, pay a bill) isn’t good. I don’t want to go to the mobile site, that’s why I downloaded the app.
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Most frustrating app ion my phone
Two stars for being able to communicate with my doctor, but email would’ve worked just as fine. Zero stars for literally everything else. It is forever giving me error messages and logging me out. My blood pressure rises ten notches just trying to get to my test results. So much clocking to get to what you need. I’ve been using it for over a year, so this isn’t new user error.
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Even worse now!
Well, MyPrivia only made their App worse. An error page shows up when the “messages” icon is used, so no access to any messages. Have to login twice to do anything. No Virtual and since no more messages it’s simpler by phone.
My suggestion is that MyPrivia finds something they CAN do or at least get somebody who will make the App what it’s supposed to be. As it is, I’m going to ask my Doctor about switching.
If MyPrivia lacks the competence to make a working App, then I have no confidence in how MyPrivia is handling my Health Information.
My suggestion is that MyPrivia finds something they CAN do or at least get somebody who will make the App what it’s supposed to be. As it is, I’m going to ask my Doctor about switching.
If MyPrivia lacks the competence to make a working App, then I have no confidence in how MyPrivia is handling my Health Information.
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Response from developer
Thank you for your feedback, and we are sorry for any inconvenience this has caused. The iPad issue you described should be resolved at this time. We continue to improve and iterate on this product to best serve our customers. Please feel free to contact our team at (888) 774-8428 if you continue to have specific functionality issues or questions.
Needs HealthApp Integration
Unfortunately this app doesn’t do much. To get to most of your info, you have to log in every time, and then it just takes you to their website. At that point its hardly an app, but just a bookmark to their out of date website. If it had mychart style integration with the health app, this could be a great tool to pull up your health data and results easily and securely.
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Don’t use this to pay bills
Do not give your credit card number! I added a credit card for bill payment and am now being charged for bills that are clearly erroneous. There is no detail one can see about billing except date of service and a very brief description, and no info about if/what my insurance paid. So far I’ve spent 45 mins on the phone and still can’t find anyone to help me. I also can’t find, anywhere on the app, where my credit card info is so I can remove it. Horrible customer service!
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What year is the message??
In messages, the month and day, but not the year appear. For example: I received an email today, February 19, 2021 that says I have a new message from my doctor. Under messages (which are hard to open), there is a Feb 18 message entitled New Message. With a little sleuthing, I found that was new 3 years ago, but 2018 appeared nowhere on or in the message! Developers, please include the year on messages!
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Not working on iPad Pro
Seems that since the last update, this will not allow the app to work on and iPad Pro gen 4 running iPadOS 14.3. Log in check in and function test doesn’t work. Settings for safari set to request desk top and set to request mobile site, still not working. In this time it is most important to fix the app. either fix the app or stop virtual visits, most frustrating. I will give this another shot later today when I have my appointment. If this is not repaired I will be changing providers. Get it right, or state in the emails not working on ipad os, use you phone only. How many people will change to a different provider because of the lack of service and attention provided. It is inexcusable.
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Response from developer
We apologize that you had a frustrating experience and appreciate your feedback. We recommend using Chrome on a desktop for the best experience at this time should the issue occur again, and we are continuously working on functionality improvements to provide you with the best possible experience. Please feel free to contact our team at (888) 774-8428 if you have any questions.
useless app, not acting as an app, still browser based
Purpose of an app to carry browser based activities to app for easy access.
This app does not allow you to login to the portal within but directing the users to browser. So practically it is useless. You might as well use the browser and avoid the app. iOS saves you password to use the browser anyways.
In simple terms, the App itself provides no data or functionality but act as a shell to use the browser .
I am not certain if app designer per know what an app is for.
Strange indeed.
This app does not allow you to login to the portal within but directing the users to browser. So practically it is useless. You might as well use the browser and avoid the app. iOS saves you password to use the browser anyways.
In simple terms, the App itself provides no data or functionality but act as a shell to use the browser .
I am not certain if app designer per know what an app is for.
Strange indeed.
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Lousy
This is my first use of this ap and wish there was another way.
It forces me to put all my insurance info online. My doctor already has all of that info. Why do Zi need to put it here where it can be hacked?
I attempted to use my laptop for the appointment. Neither my camera or microphone worked with this ap despite the fact that I participate with both ZOOM and Go to Meeting for other projects.
When I switched to my phone, I wasn’t given the option to check either.
My appointment is tomorrow, so I hope this works.
It forces me to put all my insurance info online. My doctor already has all of that info. Why do Zi need to put it here where it can be hacked?
I attempted to use my laptop for the appointment. Neither my camera or microphone worked with this ap despite the fact that I participate with both ZOOM and Go to Meeting for other projects.
When I switched to my phone, I wasn’t given the option to check either.
My appointment is tomorrow, so I hope this works.
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Medical appointments on time with Privia!
Before writing a review of this app, first I wanted to use it with different physicians, then over multiple appointments.
Privia Virtual not only provides an excellent alternative to a office visit, but the physician actually shows up at the appointment time!
So far, every virtual visit has been on time and very clear. I hope the physician’s continue to offer the service.
Privia Virtual not only provides an excellent alternative to a office visit, but the physician actually shows up at the appointment time!
So far, every virtual visit has been on time and very clear. I hope the physician’s continue to offer the service.
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