Clunky
This is one of the most antiquated and clunky apps I’ve ever used . I’m actually considering leaving my primary care provider because they require communication using this app. There is no cohesion within the app. Why do I have to login “again” within the app to get to certain features?
Start from scratch on this app and re-build so that things flow better. It seems as though someone has tried to tie two separate apps together into one.
Start from scratch on this app and re-build so that things flow better. It seems as though someone has tried to tie two separate apps together into one.
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Mediocre
This app is rather clunky. I’ve been using it for approximately five years, and always have the same issues. The log-in process is the worst. Rarely get logged in on first try, and it’s not me. Unexplained error messages. When I get in, I almost always get kicked out after performing one task. The ONLY reason I’m giving 3 stars is that it’s better than the competition, if any exist. Most of my docs are stuck in the 20th century, in terms of electronic records management.
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Did the developer bother testing this App before release?
It’s laughable how not user friendly this app is. The most annoying issue that I am dealing with today is that whenever I go to use the “health” section of the app, it opens the browser for me and forces me to log into their desktop website, which is not mobile compatible. Once I get logged into the desktop site via my browser, it gives an error message that this part of the site is not supported (obviously), and that I should download the app…the same which directed me to the mobile site. I can’t.
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Terrible, useless app
Had to call tech support to find out that I had to change privacy settings in my phone/iPad so the app could work on apple products (this isn’t required with ANY of the multitude of other medical portals/apps I use). The app does not remember login info— have to open “Passwords” every single time. For anything other than messaging a provider, the app redirects and OPENS THE WEBPAGE — it’s not even a functioning APP! Why bother? Just go to the slow-loading, clunky website, because that’s all the app is going to do anyway. Received an email saying I have a balance due. Regardless of whether I click the link in the email, open the app, or go directly to the website, I’m unable to pay the bill for various reasons. Hard to believe intelligent medical practices would ever choose this company to manage their bill paying and records keeping.
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POORLY DEVELOPED, INEFFICIENT, and INFURIATING
This app should make things more efficient for both patients and office employees, but it doesn’t. To accomplish anything, I have to log in twice. Once I’m finally logged in, I consistently receive messages saying that whatever feature I’m trying to use is unavailable. I haven’t been able to schedule an appointment through the app in months, and whether or not I’m able to send a message is always a crapshoot. It’s unfortunate that doctors’ offices are having to waste their time dealing with the fallout from such a poorly developed and poorly managed app, when the intention is to make things more efficient for them. As a patient, I’ve made every effort to give this app a fair chance but have seen NO IMPROVEMENTS over the course of the year I’ve been forced to use it.
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Non functional app
Told via email to log in to web account, gives an error and says to download app to resolve. So I download app and log in. Message says thanks for opting into the online payment and to go to the billing tab. Trouble is there is no billing tab, in fact no tabs at all. Find billing link in menu and go there. Requires the billing invoice number to get to the actual billing. Don’t have that because I can’t find a billing tab or get to it from here. Frustrated, I check on my appointment and it isn’t in the system. The app is essentially non-functional in a practical sense.
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Seriously!?
I saw my doctor yesterday, I got a message that I can review the summary of my visit. So I went to their website to see the review which lead me to a page saying I needed to download the app. I downloaded it, then I opened the app and the app sent me to the website, again telling me to download the app. So, I called and spoke to a very apathetic person who treated me like I was dumb. I’m pretty tech savvy so I’m pretty sure the issue is on their end. He had me click on the same stuff I was just clicking on, then put me on hold for about 20 minutes, then all of a sudden without warning they just connected me to my dr.’s office where I left a message. Seriously? Nothing is resolved and I would like to read my summary. I understand how this app is supposed to save time and give us access to our records, but so far it has waisted my time, the person from my Privia and now a nurse that is going to have to return my phone call. Seems like a print out of my summary while I was at the doctor would have saved everyone some time.
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Response from developer
Thank you for taking the time to leave your feedback. We apologize for any inconvenience you experience. myPrivia's Customer Service team is always here to help at (888) 774-8428. Please let us know how we can best serve you and get you the data summary that you need.
Trash
MyPrivia in general is horrible. They’ve been robocalling me for days worse than spammers. When I finally called my practice they had no idea how to help me. I figured to log in to the website to change my communications preferences - great. Then I find out I have a message from my provider, so I go to check it. Somehow I can’t access messages from my phone browser because MyPrivia needs access to third party tracking cookies to make that possible? So my only option on my phone is to download this trash app? Why is my doctor’s office wasting their money on this?
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App only exists to direct you to website
No health information is accessible here. It just redirects to the website. Oddly, much of this information is also not accessible on the website, and simply gives error messages telling you to look in the app. Unfortunately, as already stated, you can’t see it in the app.
Stop building pointless apps. Just tell people to bookmark your site.
Stop building pointless apps. Just tell people to bookmark your site.
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Needs Work
If I want to do anything except read messages, it makes me sign in a second time. This is very annoying. Beyond that, the layout is poor. I was trying to find notes from my last appointment. Where to go in the menu is not obvious. Also, as an older person with poor vision, the fonts are not the easiest to read. Need to be bold, high contrast.
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