Not working
Whatever bug fixes that were just done sure didn’t get them all! Every step I follow to enter information results in an error message. Encouraging me to “try again”. After following this advice a couple of times I realized I was on a fools errand.
Please test your apps before releasing them. There is nothing special about my setup. It is a modern iPhone that is regularly updated and is connected to broadband wifi. The only possible reason this app isn’t working is that it cannot work due to its defective programming and back end support.
Stop wasting our time and corroding our trust in these systems that stand the chance of improving health care in this country.
Please test your apps before releasing them. There is nothing special about my setup. It is a modern iPhone that is regularly updated and is connected to broadband wifi. The only possible reason this app isn’t working is that it cannot work due to its defective programming and back end support.
Stop wasting our time and corroding our trust in these systems that stand the chance of improving health care in this country.
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Worst Health App EVER!
If I could give -10 stars, I would! I have to call customer service every time I want to access my account because it won’t recognize my login information. I’m tired of resetting my password every time I want to log in and then calling customer service because the app won’t recognize the new password. This has been a frustrating experience from the start!
I’d delete it, but it’s what my Drs office uses, so I’m stuck with it for the duration. 🤬
I’d delete it, but it’s what my Drs office uses, so I’m stuck with it for the duration. 🤬
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Worst app!
This app is annoying and so frustrating to use. I went to my doctor’s appointment today and I got a message saying that I can view the summary of my visit. I clicked the link, and went directly to the website. I logged in and it was saying error that I needed to download the app, (since I already have the app, I just opened it) and I tried to logged in and it went back to the website. It’s so frustrating, fix your app!!! It’s so inconvenient!
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Little functionality, launches inoperable webpages
This app has very little functionality outside of sending messages to the provider. To view actual health information and test results, it launches a webpage in the browser, but just like their desktop version, their website is barely compatible with any web browser. Their webpage looks like it was designed 20 years ago, and they have the audacity to tell me that my up-to-date browser is out of date? Yeah, okay.
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Would like Apple Health integration. App as it stands is somewhat subpar.
This doesn’t seem like a modern medical practice. A modern medical practice would include the ability to view and access any results in Apple Health without having to open up the (subpar) app. I would like to be able to update my pharmacy when I’m not preparing for an office visit, or see confirmations of whether a prescription has been sent. Would also like to see office notes from my doctor.
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Definition of useless
Horrible app. Trying to do anything on this app is impossible. When I tried to confirm an appt from a link in a txt msg, the website it opens gives me an error msg and recommends I download the app. So I downloaded the app only for it to re route me BACK to the website and more error msgs. You CANNOT pay your bill online and you CANNOT access your medical info without logging into your myAthena account ONLY for it to give you an error msg. If your doctor uses either piece of software you’re in for a lot of frustration.
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Patient Portal
I’m so frustrated with this terrible Patient Portal. It’s quite impossible to work one’s way through the maze. I had a message from my doctor tha I read. When I went back to reread it it wasn’t there anymore. Please get a prifessional company that knows how to create a portal. I’ve had some good ones in the past but this is the worst. I moved to this practice because my doctor moved but I’d hate to leave her because of this portal. If this isn’t right what makes me think how the practice is run.
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The app doesn’t work
I never write reviews but I had to about this app. It’s terrible. Literally doesn’t work, at all. Error after error, and you probably won’t be able to sign in. Considering it’s a medical app, you’d think it’s purpose would be to help alleviate stress for patients. Nope, it serves to increase both stress and anxiety. I’m attempted to find a new doctors office that’s smart enough to use a better service.
I guess the developers of this app skipped “how to debug” day.
I guess the developers of this app skipped “how to debug” day.
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terrible app; can’t access doctor communications
I rarely write app reviews but I felt compelled to do so for this one. My doctor sent me a message. I could not access it on the web; the website instructed me to download this app. Fine. I do so. But I can’t access messages here either! The app just keeps loading and freezing, or telling me there is an error. Please fix this app ASAP so people can communicate with their providers — and view the information they need to see for their healthcare!! Honestly, what a mess
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Awful app
This app is useless. Finding results or a useful summary is impossible. You can see appointments once you call and make one but you can’t schedule an appointment or see your balance or make a payment. You can’t find health history other than a list of medicines and dates for vaccines. Nothing else shows up. It requires you to sign in over every time you want to see a different page and then freezes. There is not much reason to even download it.
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