Not useful
I asked sometime last year why I am NOT able to delete read messages. I was told “it was being worked on” I'm still not able to delete messages. I don’t understand why you have a medical record app that allows for so little functionality. I don’t need to see old messages that have no relevance. Also whenever I log in there is a message stating that I have a “new message.” I do not! That’s been there from the beginning and I can’t get rid of the notice. Another frustration is that medical imaging reports are not available for viewing. I’d like to see my own reports. There are frequent updates but so far I’ve not encountered anything useful to me in any of these many updates. I’ve used other very good electronic record applications in the past that were easy to navigate and held relevant information. It was easy to request a refill' an appointment or a referral with a couple steps. This app is far less than anything I’ve used previously. It’s is extremely dissatisfying and disappointing.
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Response from developer
Thank you for taking the time to share your review. We apologize for any inconvenience caused and appreciate your valuable feedback. Our team is always working to enhance the app and your input helps us improve. If you have any further comments or queries, please don't hesitate to contact our Customer Service team on (888) 774-8428.
Messages READ remain UNREAD (17%)
I began using the Privia app and web page in 2019. There are many issues but my feedback today is limited to messaging. I can write, read, and reply using both the web version and within the app however:
There are 7 messages out of 42 that I have “read” but remain marked “unread”.
In the app, it shows 7 new at log in but going to the list of messages, they all look the same. Only by changing the filter to “unread” can I see the 7. On the web, each of these 7 are clearly marked as new. This inconsistency in presentation is odd.
In both the app and web, reading them does nothing to change the status and I can’t find a way to manually change it from unread (new) to read. I can even move it to archive then restore it to my inbox yet it remains unread. I’ve not seen any other messaging app without the ability to get it right or at least have a way to select and change the status manually. This is such a basic issue you know the quality of this app is lacking!
There are 7 messages out of 42 that I have “read” but remain marked “unread”.
In the app, it shows 7 new at log in but going to the list of messages, they all look the same. Only by changing the filter to “unread” can I see the 7. On the web, each of these 7 are clearly marked as new. This inconsistency in presentation is odd.
In both the app and web, reading them does nothing to change the status and I can’t find a way to manually change it from unread (new) to read. I can even move it to archive then restore it to my inbox yet it remains unread. I’ve not seen any other messaging app without the ability to get it right or at least have a way to select and change the status manually. This is such a basic issue you know the quality of this app is lacking!
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Response from developer
Thanks so much for your review and we apologize for any inconvenience that the messaging functionality has caused. Our team has identified this as a know issue and we are working to resolve the "read" and "unread" mistakes you see on the app. If you have additional comments or questions, feel free to contact our Customer Service team at (888) 774-8428.
DNR
They seem to spend more time telling the user how they’ve listened and improved instead of devoting that energy into actually providing a functioning app. Acquiring information is very challenging but sending a message to a provider is impossible. Isn’t that the point of an app like this? Sending and receiving information to and from one’s provider? Like virtually all apps these days, appearance and flashiness are prioritized over function and this one most definitely does not function. DNR the existing development team because it’s too far gone, and please start anew.
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Dangerous to patients lives
It constantly gets my two sons mixed up for their medical profile since it’s on the same account, so results and visit notes are randomly located between both children. Medical notes and lab reports constantly disappear for no reason. I’m sure they are in my doctors actual notes somewhere, but if any medical providers were to use this system for anything they would never be able to reply on the information and patients can’t trust it either. So many of the appointments that used to show in there are just missing completely. The app doesn’t even function anymore as a real app, it just takes you to the website to look at stuff and the only information in there at all is from 2022.
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Frustrating terrible app
You can’t do everything online so they make you download this app, then when you’re in the app, you can’t see/do everything in there, so it sends you back to the website! It’s horrible. This app is so frustrating to use and not at all user friendly. I would never have downloaded it if I didn’t have to. Wish I could delete it! Constant back and forth between the app and the website and then certain things like seeing a billing statement you can’t do either from your phone and have to use a computer! Dumb, frustrating and I hate it lol
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App does not work
It just doesn’t work. The website tells you to get the app. But the app then kicks you to the website to log in. Back in the app, logged in, you click something and are asked to log in again. You log in again (on the website) only to learn that the message function doesn’t work in app or on the website. It suggests calling but I already know they don’t answer…that’s why I went online…and was forced to get an app that constantly forces me back to the nonfunctional website. This is not a tool, it is a barrier to communication (and I might be forced to switch doctors because of it).
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Does not work
Tried logging in and got left with the spinning circle. Called tech support and they told me this is a known issue that they were working on and should be resolved soon. This was over 2 months ago, problem is still there. Was told to just use the website for the time being but that’s not better either. The website is clunky and will not work half the time. I hate that my kid’s pediatrician uses this platform. They need to fire their entire IT staff and hire some competent people to get the site and app working properly. I’d settle for simply working.
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Terrible app all around
It’s a travesty that medical practices are being scammed into using this god awful system. This app demands access to much more functionality on your phone than it should ever need. It’s a privacy nightmare, yet doesn’t even offer any simplified login options such as FaceID.
You can no longer send messages through your computer, Privia forces you to use the app, forcing me to finally download it. Well, none of my messages were ever received by my provider! I ran out of medication and could not get a refill in time because of this piece of crap. What’s the point? I love my provider but her office relies on this TERRIBLE platform so much, I’ll be looking for a new practice.
You can no longer send messages through your computer, Privia forces you to use the app, forcing me to finally download it. Well, none of my messages were ever received by my provider! I ran out of medication and could not get a refill in time because of this piece of crap. What’s the point? I love my provider but her office relies on this TERRIBLE platform so much, I’ll be looking for a new practice.
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Terrible app and overall platform
My experience with the whole Privia platform has been complete garbage. The website gives your error messages that certain things (like messaging) can only be done from the app but the app doesn’t allow you to even log in to access anything more than the log in landing page. Not sure if the log in issue is on the Athena Health side of things or Privia itself, but this needs some serious updates and bug fixes.
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Depressing that this app even exists
Even if it did serve a useful purpose (it doesn’t), it is still the most infuriating experience ever produced by a major healthcare company in the year 2022. Want to view your health in the app? Sorry, you’ll have to open a web browser from the app, and whether or not it loads correctly is a coin toss.
Then, while in the browser, if you try to view certain things, you’re told to go to the app. WHAT IS THE POINT IN THIS NONSENSE. Fire the iOS team and get a new one.
Then, while in the browser, if you try to view certain things, you’re told to go to the app. WHAT IS THE POINT IN THIS NONSENSE. Fire the iOS team and get a new one.
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