My NRG User Reviews

NRG Energy, Inc.

Top reviews

Most RecentHighest RatedLowest Rated

Terrible

Their app is terrible, as well as any promotion is a scam, I signed up through Lowe’s, and never got any promotional gift card so beware.

B. Mattie's Number 1 Fan

4 months ago

Useless

With the amount of emails, the app barely works. It was also stated that if you download the app you would receive a new thermostat to use with your NRG service. I deleted the app and I’m going to find a new supplier. Bye NRG

PA-Rush

a year ago

Response from developer

Thank you for reaching out, and we're sorry to hear about your experience. We would appreciate the chance to look into this, as this is not the experience we want anyone to have with NRG or our app. Please reach out to us directly at picknrg.com/chat to speak with a member of our team who can assist.

Good App

App works! Got a free Google Nest for downloading it. Intro pricing was good but goes back up after 12 months.

steng2495

2 years ago

Response from developer

Hi! Thank you for your five-star review of our app. We are here to help if you ever need to speak with a member of our customer service team: picknrg.com/chat.

App doesn’t work.

I can’t even log. The feedback option won’t accept comments. Total fail. I don’t have time to horse around with this.

S. Harrington

5 years ago

Won’t let me login.

App is useless. I registered my account, and received the confirmation email. I tried logging in but the app won’t let me. I’ve reset the password a few times since it keeps giving an error saying that the password username combination is wrong.

Fidelius Maximus Aurelius

6 years ago

Response from developer

Hello Fidelius Maximus Aurelius. Thank you for telling us about your experience with the app. There was an earlier issue with our systems, but we are about to send an update. Would you please retry once we update to version 1.6.0? If the issue persists, please email support@picknrg.com. Thank you and sorry for the inconvenience.