Leave a Review Lyca Mobile US
Stay Away!
If you need a short term SiM to use, then this is fine. If you need to do anything else, good luck. It took me six 40+ minute phone calls and three emails to port a number I used for 30 days. And I ended up having to pay $19 because it took them so long to respond and my account was considered inactive.
The customer service was useless, the app doesn’t work, and their pop up messages etcetera are rife with grammatical errors. I’m not sure how they are still in business. Stay far far away!!!Show lesssad Jacques
Developer Response
Hello, We regret the inconvenience caused. Please send us your concern to Appsteam@lycadigital.com. We will get back to you at the earliest. Regards, Team LycaDo not use this company
I have purchased a sim card and plan with this company now my month is coming to an end i cannot update my plan to add more data because the app does not work, no sms gets sent to my phone and the app continuously crashes. I reached out to the support team and they replied once with no solution to the problem. I asked them if they could top up data to my account for the hassle, time and energy wasted and they stopped replying to my emails. Now i can’t txt, call or use any data through Lyca.Show lessYurlina
Developer Response
Hello, We regret the inconvenience caused. Please send us your concern to Appsteam@lycadigital.com. We will get back to you at the earliest. Regards, Team LycaInternet
Very disappointed I had this service for years with no problem at all. Then suddenly your internet is just not working is not updating and your customer service is not that great. I feel like I just got ripped off I order a new plan because my plan expired and is aireado saying that I used most of my internet which is a lie how can I used most if my internet when I just order a plan brand new plan. Your company is not even trying to fix it. Several attempts no call no return calls wowShow lessthubs up
Developer Response
Hello, We regret the inconvenience caused. Please send us your concern to Appsteam@lycadigital.com. We will get back to you at the earliest. Regards, Team LycaShame
So, i use Lyca already 3 yrs, and i gotta say, that application has never worked normally, no matter how good is my connection, the app can never load info on the screen. Neither to see balance, neither to purchase new monthly plan... idk why its so hard to make simple app to work... really a shame to Lyca mobile...Show lessgypsydayz
So worse than expected
This app is the worst. It keeps freezing when you want to add data or money for international calls , it doesn’t allow me. It actually keeps blacking out and coming back on unnecessarily. So I use what’s app or bitmo instead. This is crap of an app!!Lizzy Shanel
Doesn’t load
The application is terrible. It has a difficult time loading the information so that you can see your balance. I’ve wasted a lot of time just trying to see my balance. It does not update accurately. I renewed a one month plan and though it updated the termination date it did not update the amount of data (Megas) I had available. Also you cannot renew a one month plan on the app. You must go to their Internet site.Show lessEcuadorAl
Developer Response
Hello, It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. Kindly connect us at Appsteam@lycadigital.com with concern and the screenshot. Thanks, Apps TeamSwitch to another phone carrier
Lyca is completely a price of crap. I'm using their service but when I tried to log on through my phone number, they said phone number not valid. I also tried to edit my auto-pay credit but I can't. Now I have two questions so I have to contact them. Neither their hotline and online service was available! Still fine, cuz I'm gonna open the app and do the research by myself. Now guess what? Im using Iphone 12 mini and their app panel doesn't fit my screen at all, some buttons can't be reached at all!
So, don't waste your money on their service.Show lessReonHH
Developer Response
Hello, We are sorry you didn’t have a good experience using our service. To help us route your complaint, we'd be grateful if you can provide us with additional details regarding your issue. Kindly provide your phone number and the issue at Appsteam@lycadigital.com. Regards, Team LycaBad Loading speed
You guys might as well delete this off the App Store, after so long the loading speed issue has not been resolved at all. The only update this app got was a new look not only that there are still bugs. You literally have to close and open the app multiple times to get anywhere.bigk_dtw
Waste of time and money
I have been using Verizon for almost 7 years never had an issue like this and had a local sim for international calls but they're not releasing my number have spoken with more than ten agents to get the account number and PIN. However, I was asked to share personal information in order to release the number including the last recharge, date of activation. date of birth, SIM PUK, and Sim serial numberShow lessTriviumip
Bugs.
The apps not at all working properly after the new update. Loading takes longer, recharge is not successful and information is not shown.AdityaB04
