I’d love to see prices for all fuel options on the site. We have a diesel truck and would love to shop for best price. Love the option of paying through app and the coupons.
Every time I use the app I’m getting an error:
“The data couldn’t be read because it isn’t in the correct format”
Error goes away and I’m able to pump gas. Seems like a bug to me.
It used to work great, but since our Safeway was relocated across the street and the gas station remained in the same place, it does not work; apparently because according the app, we are not at the gas station.
I like the app for the most part. However it only seems to work at certain stations. When you hit pay, it doesn’t do anything. It worked today at a different station. Right now my issue is I have 5 notifications but can’t tell what they’re for so they remain there. If anyone knows how to fix that I’m all ears! Aside from that it’s a great app when it’s working properly.
I want to like this app but the main issue is that it works only 50% of the time. Activate pump button does nothing about half the time and direct pay is not enabled in a lot of stations but mostly I just want it to work consistently.
I have only been able to get this app to work once, and now I am debating if I should even keep it on my phone.
I have a Safeway station near my house, and being high risk, and having new COVID variants going through communities, I thought this app would go a long way to helping me feel safer. Instead, I could be standing on the pump, and it won’t work. I have tried troubleshooting and nothing seems wrong on my end.
Today I got so close to the pump, I could practically climb up and sit on it. Still nothing. After several minutes, I just gave up. I was so excited to use this app, but it isn’t worth the megabytes it takes up.
Developer Response
We are sorry the app is not working as expected and would like the opportunity to address your concerns. Your feedback really matters to us. Please feel free to chat with us on visiting the website using your mobile browser so we can further assist youI’ve tried to use this app a few times. It determines which station I’m at just fine, and I can manually select the pump number. But when I tap the green ‘Pay and Activate’ button, nothing happens. On top of that, there isn’t even a spinner or progress bar or any visual clue that the app even acknowledged the button press and is doing something in the background when I tap the button. This app needs some help.
Developer Response
We are sorry the app is not working as expected and would like the opportunity to address your concerns. Your feedback really matters to us. Please feel free to chat with us on visiting the website using your mobile browser so we can further assist you.I was able to use it twice. I was so excited because it was so easy to use. But after the second time, the screen doesn’t load right and the activate button is unresponsive. So it’s a useless app taking up space. I keep hoping they’ll run an update to fix it but I don’t think they’re going to.
The app was working great! So convenient, so smooth. Until about 3-4 days ago (22 Jun 21). Now it looks like it will work, up until it’s time to pay & activate the pump. Then … nothing. It doesn’t even try to do anything. I don’t know who did what, but it needs fixed & that person or team needs fired.
Ever since the last update I am unable to use my reward points on my gas. When I look at the section in the menu that is for the rewards it shows that I have them but when I go to get gas they are no longer available. Please fix this we shouldn’t have to prepay for gas just to use the rewards
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