Delish
On this day, we ordered the ham and cheese on an everything bagel and the bacon and egg on the six cheese bagel and it was delicious. We ordered it on the app and when we got there unfortunately they were out of the plain bagel which is why we got the six cheese. Michelle greeted me when I got there and told me there was no more plain bagels unfortunately. She was very nice and made sure my order was prepared fresh. I was very happy with the six cheese bagel that we chose. We try to come as often as we can as we do not have a Einstein bagels in Bulverde where we live and this location is the closest to us being at 16 to 20 miles. But we travel here regularly because it’s so good and the service is outstanding. Michelle gets a 10 out of 10 along with her staff. we also ordered a strawberry banana smoothie and it was delicious.
Show less
Order fails but credit card is charged
I would advise others not to use this app. I have repeatedly had problems submitting orders with this app. 7 times now it has billed my credit card even though the order didn’t go through, often more than once on the same day. And these are not just pending charges, they fully post & show up on my credit card bill. The only way to contact Einstein’s customer service is by messaging them through their website, which worked the first couple times. But now I have 3 charges from the same day when the app kept telling me the order failed because of a problem with the payment system. I messaged Einstein & asked for a refund and got no response. The app not removing the credit card charge after the order fails is extremely poor programming. Combine that with poor customer service to address the problems makes this app a disaster.
Show less
Overall great, though limited customization on the app
I recently downloaded the app and have used it a few times. I love the convenience of ordering ahead of time and just picking up my meal on the way, though I’ve run into some issues with using rewards and/or coupons. Some coupons require in-store redemption and others are online-only, which I understand from a marketing perspective. However, if I want to redeem an online reward and need to customize, say, a coffee, I’m limited to only 2% and skim milk for “efficiency,” with full customization only available in the store, ordering at the counter. Since the reward has to be redeemed online, it makes the whole process of customizing more drawn out for those of us who are lactose intolerant (or just want a different type of milk), and defeats the purpose of online ordering. I hope this issue will be resolved soon, since the company could easily just add one or two dairy-free alternatives to the online customization options.
Show less
Liked it at first, but doesn’t work half the time
When I first downloaded the app, it worked perfectly. I was able to order ahead with zero issues and by the time I’d get to the store, it would already be on the shelf. The last month or so, it’s been awful. I’m constantly experiencing the app take forever to load, multiple errors when processing payments so it takes the money out of my account but the store isn’t receiving the order so I have to reorder it again and monitor that the first charge drops off. Also, I’ve noticed that when errors do occur and I’m able to get my food via the mobile app, my points don’t increase like they’re supposed to. I’m honestly debating on just deleting the app and going inside to order or just pick another breakfast place in the area that’s more convenient with online ordering.
Show less
Higher tier breakfast app
Not too cluttered and has all the essentials (easy navigation, Apple Pay, in-store Rewards scanning quickly, the menu is all there with images, doesn’t bother you with a bunch of ads or other noise, etc). It really benefits you to use this app, since they give you perks, which absolutely draws me to their stores more than ever before. I almost appreciate that the app doesn’t require “topping up“ your store card, but it offers the option (if that’s your thing). I really don’t have many criticisms of this app. Definitely better than their breakfast competitors. Just extend your store hours now. 😁
Show less
A Very Satisfied Customer
Today, I decided to try out the Einstein Bagel's online app for the first time, and I must say, it was a great experience! The app was user-friendly and easy to navigate. It allowed me to browse through their extensive menu, customize my order according to my preferences, and pay for it all in one go. What I appreciated the most about the app was its convenience. I was able to place my order from the comfort of my own home and choose the pickup time that worked best for me. When I arrived at the store, my order was ready and waiting for me, which saved me a lot of time. Moreover, the bagels themselves were delicious! I particularly enjoyed the asiago bagel with cream cheese, which was perfectly toasted and had just the right amount of flavor. Overall, I would highly recommend the Einstein Bagel's online app to anyone looking for a quick and convenient way to satisfy their bagel cravings.
Show less
Einstein Bagels Has a Deal -
I often snag a bagel and coffee on my way to work. If you are one of those “in the dark” type regarding their online rewards program, then look no further. The light is at Einstein’s. They have a weekly rewards program on their app. For example, if you purchase a bakery item through their app, you can add on a free coffee of any size. It’s a weekly deal and it’s Einstein’s coffee. They play no games. Einstein’s is the lighthouse to every wandering bark… (credit Shakespeare for that line.) In all, there are more deals and rewards if you use their app. I shared my favorite deal. I typically order a Everything bagel with honey almond cream cheese. It comes out to about $3.50 and I get a large coffee to go with it. While other similar establishments will force you to pay $8-$10, you can get a snag a worthy breakfast at Einstein’s more cheaply.
Show less
Roll with the changes
This app has come a long way and I rolled with it band used my patience and love for their bagels made it all worth it. Yes, I still can't ask them to slice my bagel on most orders but I got a knife and a little more patience. But this app really did evolve. It's so close to perfect now that I can see past a few issues. I literally can pull up the app press a few buttons and have my order sitting and ready in minutes. And when I'm grumpy I don't even have to interact with anyone. Hard to put a price on that. This app is the BEST bagel app and one of the best fast service food apps that I use.
Show less
App allows you to order items even if they aren’t in stock
Ordering ahead is nice, only if your order is what you actually ordered and is ready when it says it’s supposed to be.
The app allows you to order bagels or sandwiches they don’t have in stock at specific locations, so you show up when it says it’s supposed to be ready and it’s not. After waiting for a while you ask an attendant and they say they don’t have the certain bagel in stock so they didn’t start making it.
There was no message from the store or anything alerting me that what I have originally ordered wasn’t available at the location. This app fails if it can’t track a stores stock. 0/10 for the app and 0/10 for Einsteins in La Jolla
The app allows you to order bagels or sandwiches they don’t have in stock at specific locations, so you show up when it says it’s supposed to be ready and it’s not. After waiting for a while you ask an attendant and they say they don’t have the certain bagel in stock so they didn’t start making it.
There was no message from the store or anything alerting me that what I have originally ordered wasn’t available at the location. This app fails if it can’t track a stores stock. 0/10 for the app and 0/10 for Einsteins in La Jolla
Show less
I love Einstein and bros bagel but.
As a college student at (CCU) Coastal carolina University , the Einstein bros bagel shop doesn’t allow the rewards to work , or don’t redeem them. I would love to eat and spend more money at Einstein if I had access to the rewards and point system. The staff at coastal are amazing and they make the food not only good but , presentable. It’s a shame that the Einstein Bros and Bagels doesn’t use their business experience and customer service experience to encourage young college students to eat and be interested in their content and spend more money trying to get free food/ drinks. Point system both benefits the company and the customer as it allows customers to keep coming back and spending tons of money for one single free 20oz beverage.
Show less
