Love it!
Love the app. The only thing I wish you could do is customize the bagel sandwiches more when ordering ahead. I don’t like shmear and I’m almost certain you can’t take it off of the farmhouse sandwich in the app. I also prefer cheddar over Swiss, so I like to substitute the cheeses out and there’s no option for that on the ham and Swiss egg sandwich. I am not able to order ahead unless I get the bacon and cheddar sandwich, but I prefer ham some days. There’s not even a notes section where I can write it. I’d prefer customization buttons.
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Very basic
I used to work for Einstein. I remember hearing the customers complain all the time about the app. Now that I am a customer, I totally understand.
I really wish there was a way to customize the items in more detail. 5 pumps of caramel in my cold brew is too sweet but instead of customizing this in the app, I have to call the store. I also didn’t see an option to have my bagel open faced, nor did I see the option to purchase a small order of cream cheese on the side. I would just go into the store and order, but ordering via mobile app is the only way to take advantage of the perks. I have to decide if I want something for free, but not quite the way I like it, if I want to be the person to call the store with a mouthful of customizations, or if I just want to pay full price and get what I want made the way I want it.
Y’all can do better.
I really wish there was a way to customize the items in more detail. 5 pumps of caramel in my cold brew is too sweet but instead of customizing this in the app, I have to call the store. I also didn’t see an option to have my bagel open faced, nor did I see the option to purchase a small order of cream cheese on the side. I would just go into the store and order, but ordering via mobile app is the only way to take advantage of the perks. I have to decide if I want something for free, but not quite the way I like it, if I want to be the person to call the store with a mouthful of customizations, or if I just want to pay full price and get what I want made the way I want it.
Y’all can do better.
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Love the bagels, kinda hate the app.
My daughter has lots of food allergies and one thing we love about most online ordering apps is that we have lots of ways to customize orders. Your app does not, which is frustrating. We can’t get rid of spreads on sandwiches, or even write in no cheese or butter(of which she will immediately start throwing up when ingested, as well as break out in hives). So as much as we(including her) LOVE your bagels, we don’t often eat here. As a busy mom and teacher, I usually don’t have time in the mornings to stop, get everyone out, and go through an order line, then wait. I would be going here so often if I was just able to write in what NOT to put on her sandwiches.
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Please Fix Apple Pay
For the past year now, (I’ve been hoping it would be fixed eventually), Apple Pay continues to never work. The check out experience does not seem to be smooth when it comes to payment. Whenever I try to use Apple Pay as a form of payment, no matter which card I use, I receive this error “Oops! Our credit card processor could not approve this transaction based on the information provided. Please check your billing and credit card information and try again.” (There is nothing wrong with my billing or credit card info, this works fine in every other application and these are the same Apple Pay cards I use with all my daily purchases). I would encourage the development team to improve the check out process for the app. On a positive note, everything else seems to work exactly how you’d anticipate it to work. I love the point system and this app allows me to save so much time when I’m trying to get breakfast before work! As a huge fan, I hope to see an update soon that addresses these concerns 🙏🏽
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Best Ever!!
I have noticed that during COVID, all your locations have done best practices at keeping everyone safe. You have a different employee handling each task separately. The person taking my order is different than one preparing the order, different than the one handling my payment. This keeps my food abs drink clean. It can’t get any better than this besides all your other safe practices from store cleanliness to following all times. THANK YOU for all this and keeping a pleasant attitude and a great business at all times.
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Worst app for food ordering I’ve ever used
Firstly, I had issues where it was billing the wrong credit card. I tried reaching out many times to support and they did nothing. Secondly, online orders don’t sync well at all with in-store orders. The past 2 times I came in, the system printed out a receipt, but the screens never showed the order. I waited for an hour and a half and asked 3 times for my order to be checked on and they just couldn’t find it, except for the receipt which mysteriously printed
Update:
I took a break from einsteins for about a year to see if anything was better. It seems their app has done absolutely nothing to improve. They don’t prioritize their online orders. I placed my order on the app, drove 15 minutes to pick it up, waited in line to ask when it would be ready and I was told “it should be ready soon”. I then proceeded to watch the person behind me place their order and get their order, and then I still had to wait another 10 mins before mine was ready.
Don’t use this app unless you feel like waiting 45-60 minutes when you could otherwise just order in person and get your stuff faster
Update:
I took a break from einsteins for about a year to see if anything was better. It seems their app has done absolutely nothing to improve. They don’t prioritize their online orders. I placed my order on the app, drove 15 minutes to pick it up, waited in line to ask when it would be ready and I was told “it should be ready soon”. I then proceeded to watch the person behind me place their order and get their order, and then I still had to wait another 10 mins before mine was ready.
Don’t use this app unless you feel like waiting 45-60 minutes when you could otherwise just order in person and get your stuff faster
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Where else can you get bagels???
I’ve been a fan of Einstein’s since they were Noah’s bagels in California! 1998? I know they’re not New York bagels and I know sometimes the workers could be a little bit more like New York sort of assertive and fast-moving . But, they are working hard it’s hard to fill in all those orders and pretty sure they bake them right there which is what I enjoy!! I love the free things and the discounts and I like to go in the inside instead of go through drive-through just to smell the bagels and see my choices!
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Needs improvements
I’ve been faithfully going to Einstein’s once a week for over a decade and I was excited for the app to come out, however, it has been a bust. First off my location was not included for well over 2 years after the app came out and the lack of options makes me wonder who has been hired to create this. Do they know the menu, do they always order all foods exactly like they come and assume the rest of the world does too, have they ordered from an app before? Let me point out there are more menu items in store than on your app (ex- pretzel bagels, power bagels…). Some people like more shame at or less shame at or don’t want an iced coffee full of cream and only want a little bit of milk. Do they know lots of apps offer order ahead for a certain time? Just some ideas… hopefully their working on it.
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Love my rewards
The app is easy to use plus the rewards program is one of the best. I have free coffee with purchase till the end of the year. Everyday if I want!! The one thing I would like to change about the app is being able to customize my order. Such as add almond milk. Or extra cream cheese. I don’t mind the extra charge it just doesn’t give those options. Great employees when I pick up my order and I can order and it will be ready by the time I get on my bike and head over to our neighborhood Einsteins.
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Unable to order (update)
(Update) They finally fix my app so now I can order everything! So excited! :D Thanks, Einstein’s! I love Einstein’s and was excited that they had an app BUT I can only order bagels with shmears. There are no sandwiches listed other than the Farmhouse! I mean, don’t get me wrong, I love having just a bagel with shmear, but when I want to have a sammich there is literally no option to order one. I tried checking in customizations and nothing. I wanted to use their promotion of buy one get one for sammiches but you can only do so on the app. So dumb.
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