Leave a Review Virginia Lottery Official App
What happened?
It has been a great app until recently. I now cannot withdraw my winnings without uploading documents or pictures proving that I own the account I withdrawing funds into?? What sense does that make? It is the same account I connected to the app and used to pull money out to play the games in the first place! You didn’t ask for proof that I owned the account when you were taking my money. It just doesn’t make any sense.
Then the upload documents or photos function doesn’t work.Show lessNeevlkcm
Bad
This app is full of usability issues and bugs. For example, when logging in, the app presents a pop-up that says “your email address may be incorrect. Please verify your address.” When you enter your correct address (which is the same as the one they show) you it says “email already in system” with no options to disregard the pop up so you’re stuck on a pop-up screen that won’t go away and you can’t use your account. They also have made it difficult for you to use your winnings for anything other than the online games. Attempting to buy lotto tickets or use your winnings in any other way is met with frustration and usability issues. They also do not allow you to use Discover card (which by the way is a debit card. They have both credit and debit) for any payments on the system. You can only use Visa or MasterCard. I’ve never seen an app with so many problems. It’s almost as if, the coder doesn’t use anyone else to test and verify that the app works correctly. Just bad and they don’t care or listen when you email them about the issues.Show lessDave804
Serious Problems
These games are very easy and fun to play and the problem is they don’t have a problem
When you set up the account using a card that doesn’t have your name on it but when you ready cash out it’s a whole problem and they got a million reason why you can’t get the money or you have to do a thousand things to get it, but don’t ask these question when they taking the money to deposit it in the account and the agents are rude especially the one I talked to name Amanda she don’t need her job she gets no good reviews from me but anyway just wanted to let everyone know it’s not what it seems and it’s not worth you putting your hard earned money into you should just go play it regularly then online in the app use another one!!!!!Show lessUnknown35!
Something is always broken
Any time I use this app, one or more things is broken. It’s ok to just check your scratchers (usually) but I wouldn’t trust it to work for anything more than that. Tried to play some of the “slots” recently and there was no exit button on half of them, had to completely close the app. Just tried to scan my extra chances and that’s giving errors now. Not that the website is any better…Show lessmichellery
The lamp
I have played your the lamp game many times and it is amazing to me that after over 50 plays not a single win. That is not entertainment. You need to not be so selfish with your wins. This seems to be a pattern with all the games I have played on your website. I will be passing this information along to everyone I know. You need to not be so selfish with your wins and lookup the meaning of the word entertainment, for some reason the Va lottery thinks it means total frustration and greed. I won’t be returning to your non winning selfish greedy website for a very long time. In case you didn’t know “Karma is a terrible thing” and you VA Lottery are in store for some serious karma tower events. You should be ashamed of yourself for conducting business in such a selfish greedy manner.
Shame on you!Show lessDan in Rockville VA
Where are tickets I bought?
This app is better than most. For the 1st time I deposited money and bought tickets for Powerball and MegaMillions. Where are they on the app? I tried every option available to see them. It would be great to have that information. Since I don’t have a ticket to scan, do you alert me if I win? By the way, hope anyone reading this is having a great day and we are all winners!Show lessTammy Jo Mojo
some instant games don't have the back arrow. So frustrating.
I have one complaint with the app when you're playing the instant games most of them it seems does not have the arrow to go back to the screen with the games. You have to close it all the way out and sign back in again it's so extremely annoying some of them have that back arrow most of them do not, you are losing a lot of money with me because if I have to close out and re-login every time I won't play, I will find another app to play just being honestShow lessTwisted pixie7
Hackable & can't use traveling
I've been using the app from the beginning. As a regular player and virginian I should be able to play even when over the state line. Also, I had winnings on the app that I wanted to leave, but it was STOLEN. Not from my end, but their end. Took me 6 months to get use of my account back and my meager winnings. Otherwise great to be able to play on the app and I like the occasional deals that encourage you to play on their appShow less555suzy
Location
I have had the lottery web site for years and play games all the time. All of a sudden on multiple occasions the site won’t let me on because it says cannot verify location. This will happen suddenly when nothing has changed on my phone or computer.,tried all suggestions the site has, it will do this for several days then goes back to normal so I know it’s not on my end…Show lesslocation disaster
Wonderful trash
Please don’t download and play this. Virginia lottery is a scam. I’ve lost thousand and thousands hoping for a big win and odds you’ll never win. They’ll take all your moneys and give it to one lucky winner. You mind as well donate to charity. Anyway. Deleting and moving on. Learn from my mistake please.Show lessMonopolyGuys
