App needs improvement
The hotel and waterpark are awesome! The app needs an update/improvement. There is a lot to do on the property (order food from a number of different venues, multiple gift shops, arcade, Mini golf, etc. when you check into the hotel they place a $100/day authorization in your card for the cost of these items that can all be charged to your room but there is nowhere in the app to see an itemized list of what has been charged to your room up to a given point in your stay. Love the waterpark and hotel but would like to see an updated folio in the app.
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Not worth it!
All restaurant links come back with an error and I can’t complete Pre-check in!
Amazing time had by all!
This place is so well taken care of, Very clean and has the friendliest staff!
Freezing and slow to update
The app wont open most of the time and takes a day or 2 too update purchases so cant keep track via app.
Struggled to open at first but eventually loaded
I downloaded the app with the intent to immediately see what it offered, but it wouldn’t fully load for a couple hours after download. I know it wasn’t my internet, everything else was loading just fine. Just had a hiccup-type glitch at the beginning. I do love the app now that I’ve explored it and I look forward to using it this next week with our visit to GWL in the Poconos.
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Amazing!
We went over this weekend I have kids from 24 to 8 and they all had a great time! The food was good, the hamburger could have been cooked a little more but it was good! So much to do in a little time the water was warm and the lifeguards really pay attention to the people in the water! It was so safe! We are looking for a time to go back again!!
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App not fully functional
The food ordering didn’t work while we were there. Let’s you get all the way to checking out only to tell you it’s not available. No room service. You have to go down and pick it up. For the price of the stay, they could add room service. The food ordering app doesn’t have all that is available at each restaurant. Shows pizza by the slice, but you can’t order ahead, and when you go in person to order they tell you that they don’t have pizza and have to go to a different restaurant. Also no buffet available when the app indicates buffet. Severely outdated in this regard. Colorado Springs location.
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Family Fun
Finally a place that is make for kids— Variety!
Love the opportunity to visit the water park prior to check-in so time is not wasted in waiting on the room. The adventure park is an awesome place. Again Variety!
The registration staff was very welcoming and friendly. ( Chick-fil-la vibes). The crew seem have good moral. They were laughing and playing and allow me sing with the , that was cool! The staff member at the food option Bucket not so friendly. ( McDonald vibes) It made us feel like we were bothering them to make an order. When I questioned the total I received instant attitude. In actually she was not listening and adding all combos to my order.
Overall, good times. Looking back to our next visit. Absolutely love 38 minutes road trip back home with 2 boys.
See you next time GWL!
Love the opportunity to visit the water park prior to check-in so time is not wasted in waiting on the room. The adventure park is an awesome place. Again Variety!
The registration staff was very welcoming and friendly. ( Chick-fil-la vibes). The crew seem have good moral. They were laughing and playing and allow me sing with the , that was cool! The staff member at the food option Bucket not so friendly. ( McDonald vibes) It made us feel like we were bothering them to make an order. When I questioned the total I received instant attitude. In actually she was not listening and adding all combos to my order.
Overall, good times. Looking back to our next visit. Absolutely love 38 minutes road trip back home with 2 boys.
See you next time GWL!
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It look’s pretty but not very functional
Like every Hotel App I Assumed it would let me check in on the app…it almost seemed like it would then said check in at hotel. They send a lot of emails saying to pre check in using the app and links thru text but none of them seem to link up to talk to each other inhad to go thru the email link the app is just trying to get me to buy more things and shows a “map” of the hotel sort of? Not worth the download if your looking for an app that will let you get everything done online before you arrive you will still need to go to front desk.
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Disappointing
Our room was disappointing as the vents have black mold looking around it. Looking out sliding door the pole is rotten and dangerous. The actual lock and protective electronic locking cover on inside was completely broken off the lock knob was laying in floor when we returned from dinner last night.
I was very disappointed with entertainment for kids for holidays. U couldn’t understand anything the people were saying and the dancing etc is nothing like the normal great wolf lodge experience. We normally love bringing our family and grandkids there but, this visit for our grandsons birthday was more than disappointing.
I also was given 3 different pricing totals and called night before arrival. 3 different ppl. Gave me different information and then would transfer me to someone else. 3 different emails were sent to me with 3 different prices.
We had planned to return next summer with our children and grandchildren total of 11 ppl. Probably will look at other place to go.
I was very disappointed with entertainment for kids for holidays. U couldn’t understand anything the people were saying and the dancing etc is nothing like the normal great wolf lodge experience. We normally love bringing our family and grandkids there but, this visit for our grandsons birthday was more than disappointing.
I also was given 3 different pricing totals and called night before arrival. 3 different ppl. Gave me different information and then would transfer me to someone else. 3 different emails were sent to me with 3 different prices.
We had planned to return next summer with our children and grandchildren total of 11 ppl. Probably will look at other place to go.
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