Ordering never works
The whole purpose in downloading the app is so that we can order food from our room for pick up but it NEVER works. We were told to go to the website to order and it doesn’t work there either. It’s really hard for kids to have to wait for everyone to wash up after a day in the park then walk down and have to wait for food. It’s so frustrating!!
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Wonderful! Only one critique that I REALLY wish they would address.
The facility is clean, the lifeguards are vigilant, and when rooms go on sale, the prices are great.
My only critique would be that there’s too many splashy features in the baby area which makes it hard for the babies to play in the pool. If you observe the baby pool, most people in it avoid most of the pool because there’s too much splashing water. It’s cold and too stimulating for little babies.
We would come more often if this wasn’t the case because we have three very young kids.
My only critique would be that there’s too many splashy features in the baby area which makes it hard for the babies to play in the pool. If you observe the baby pool, most people in it avoid most of the pool because there’s too much splashing water. It’s cold and too stimulating for little babies.
We would come more often if this wasn’t the case because we have three very young kids.
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A bad experience
The Sandusky location is not on par with other locations we’ve visited.
The water park is smaller and there are an inadequate number of chairs at the water park.
The bowling alley is too small and you cannot make a reservation, you have to get lucky and happen by when a lane is available.
The arcade, as usual, has some games that take credits from your card but fail to provide the game you paid for. I was told to wait by the machine and a tech would fix it. Thirty minutes later, we gave up and had to seek other remedies. Customer service is less than stellar.
The room was clean and the linens were restocked.
The water park is smaller and there are an inadequate number of chairs at the water park.
The bowling alley is too small and you cannot make a reservation, you have to get lucky and happen by when a lane is available.
The arcade, as usual, has some games that take credits from your card but fail to provide the game you paid for. I was told to wait by the machine and a tech would fix it. Thirty minutes later, we gave up and had to seek other remedies. Customer service is less than stellar.
The room was clean and the linens were restocked.
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Birthday package
A birthday package was paid for to surprise our child. We had noticed after we got here that the birthday banner that was apart of the package was not on the door. After going to the front desk a couple hours later so the children had time to enjoy the water park, we told them at this point we no longer wanted the banner due to the fact the whole purpose of it was to surprise our child. They made a phone call and told us someone would be up to our room shortly. After sitting in our room for 15 minutes and no one showing up I decided to open the door. Upon opening the door there was now a birthday banner on our door! 15 minutes wasted of our children’s time they could have been enjoying another activity! No one came to the door nothing. There will NEVER be another stay here from us. I am very disappointed.
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Love Great Wolf Lodge
I learned about Great Wolf Lodge when it was Black Wolf Lodge at Wisconsin Dells. We never went until my brother took his daughter to the two locations in Ohio. We have found that the Manteca GWL was better than advertised. My older daughter did all the water rides and both levels of the ropes course and loved it. My younger daughter loved the wave pool and the characters. Highly recommended.
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Had a great time
James Z in the pool area helped me multiple times. Once when I couldn’t get into my locker and again when my toddler bumped his chin. So helpful. Much appreciated. Additionally, Cynthia read us a story even though we were late to story time. The kids loved it. She went above and beyond!
First time
We’re here with our 4 year old son. Perfect mini vacation close to home. We’re all having a blast. He’s not quite brave enough to go on the big slides yet but the kiddie area is enough for him. The rooms are nice and very clean. Fun for the whole family!
Great customer service
Bryan, Bryce, and Nate wee absolutely amazing with with everyone. Specifically my daughter who wanted to try the obstacle course. She is nonverbal with DS. she really wanted to go and they made it possible for her to try it and go further than she ever did before. I’m so happy to have had these young men there to make it a possibility to a reality. That you very much!!!!
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First Stay
There was so much to do for the kids. The lodge is well run and the staff was attentive and friendly. The only negative was tgg by e dining experience at the full service restaurant. The place was three quarters empty and we had to wait for a table. Then, it took 45-50 minutes to get our food, which was overpriced.
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Don’t even know where to start….
Poorly managed, staff all seemed against each other, saw arguments often. No one is trained properly. The hours are wrong on the app. Nor did the employees know the hours. Employees spent most of their breath complaining about management. The ones that were knowledgeable, and seem to know somewhat what is going on mostly gave away product and earned cash Tips, this was what I can only assume they have lost faith and are no longer loyal to the company. Mimosas and bloody Mary’s out at breakfast but available at the pool. So no communication. Don’t bother ordering a pizza. You most likely will not know where or how to order it. You may or may not get it and if you do it WILL be wrong. Lots of Broken equipment making cocktails and food hard to make in a timely manner. Again, showing the management does not care about their people. On to magiquest, our 13 year old had the CC on his wristband and your employee said his personal rule is to have parents sign. Since when did staff get to make decisions for a National Company. Dunkin Closed on a Sunday morning??? Looking in the hallway grub hub is capitalizing off of you because food is unavailable. We Tried to get an itemized receipt and employee did not know how to print. $3000 in 2 day stay. Please do not waste your money.
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