It’s good but needs a fix
I’ve been using Roadie for a few months now but I’ve noticed either a couple bugs or bad protocols.
1. When I get accepted for multi-location pick ups, I will get notifications that I have not accepted and clicked “Start Gig” on the others, in which if I don’t do so, I will get removed from the gig and get rated 1-star for “inactivity”. All this while I am working on the first or second deliveries, so this is for all the other gigs I have not gotten to yet. All gigs are automatically routed though (which implies the gig had been accepted and “started”) so there’s no way anyone could possibly click “Start Gig” to get rid of these stupid messages. I’ve lost multiple gigs and therefore lost getting paid too, due to this. The last gigs end up getting removed and someone else gets them. The app doesn’t pay much to begin with, especially with gas being so high right now. The average earning right now is $14-16/hr and losing gigs like this doesn’t help.
2. I no longer get notified when there’s local gigs in my area. I have to jump into the app to see.
1. When I get accepted for multi-location pick ups, I will get notifications that I have not accepted and clicked “Start Gig” on the others, in which if I don’t do so, I will get removed from the gig and get rated 1-star for “inactivity”. All this while I am working on the first or second deliveries, so this is for all the other gigs I have not gotten to yet. All gigs are automatically routed though (which implies the gig had been accepted and “started”) so there’s no way anyone could possibly click “Start Gig” to get rid of these stupid messages. I’ve lost multiple gigs and therefore lost getting paid too, due to this. The last gigs end up getting removed and someone else gets them. The app doesn’t pay much to begin with, especially with gas being so high right now. The average earning right now is $14-16/hr and losing gigs like this doesn’t help.
2. I no longer get notified when there’s local gigs in my area. I have to jump into the app to see.
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The app is messed up!
I’ve been driving for roadie for a while, and I know what gigs I get and though they are never frequent I’ve kept up with them.
Lately the app won’t send me a SINGLE notification and I’ve sent this to Roadie twice and they say it’s because it’s only going to send ones I am matched with. Which is utterly ridiculous since I am one of the only drivers here in town, and two I have to go INTO the app to see the trips. Ones that I can make. Ones I used to get. I have gotten complaints from the store because no Roadie drivers are being shown the gigs and customers are having to cancel their own orders and pick them up themselves. And if I DO manage to get a gig I go there only to find out the order has been picked up but not canceled and getting a measly $4 dollars (which this last time they didn’t even PAY me they said I would get it on my next gig which I can’t even GET one because of their bugged out app) instead of the normal compensation. However it’s not fair. Sometimes we drive a good distance for those gigs to pick up and $4 verses the $30-$40 we were driving for doesn’t compensate let alone is OVER $4 for a gallon of gas. They need to get this figured out. It’s tiring having it be unreliable and then it makes ME look unreliable for the store because I am not getting sent the gigs and in turn all of the customers will stop using Roadie in the area because they can’t get a delivery driver.
Lately the app won’t send me a SINGLE notification and I’ve sent this to Roadie twice and they say it’s because it’s only going to send ones I am matched with. Which is utterly ridiculous since I am one of the only drivers here in town, and two I have to go INTO the app to see the trips. Ones that I can make. Ones I used to get. I have gotten complaints from the store because no Roadie drivers are being shown the gigs and customers are having to cancel their own orders and pick them up themselves. And if I DO manage to get a gig I go there only to find out the order has been picked up but not canceled and getting a measly $4 dollars (which this last time they didn’t even PAY me they said I would get it on my next gig which I can’t even GET one because of their bugged out app) instead of the normal compensation. However it’s not fair. Sometimes we drive a good distance for those gigs to pick up and $4 verses the $30-$40 we were driving for doesn’t compensate let alone is OVER $4 for a gallon of gas. They need to get this figured out. It’s tiring having it be unreliable and then it makes ME look unreliable for the store because I am not getting sent the gigs and in turn all of the customers will stop using Roadie in the area because they can’t get a delivery driver.
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Terrible
This app is by far the worst app ever!!! they have you go onto these stores as soon as they open up only for the orders not to be picked! you have to wait 15 minutes before canceling a order and God for bid you try to deliver great customer service and be patient and wait longer than 15 minutes only for you to call customer service and inform them of the problem and they tell you that you shouldn’t have waited more than 15 minutes “we don’t pay you to wait we only pay you for pick up and delivery”. But if you cancel a order after that 15 minute grace. You only get paid $6 dollars no matter how long it took you to get to the store and how many other gigs you have missed out on. I feel like that is a slap in the face to the drivers because we are out here trying to make money and it seem like Roadie is costing us more money than we are making! They don’t appreciate their drivers. Not to mention gas prices are almost 6 dollars and I have a truck so what does $6 dollars do for my gas tank? I would not recommend this app to no one.
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Unprofessional
This company does not care about their drivers or their safety. All they care about is that you pick up the item and drop it off at the address provided. Drivers beware - your account can get locked at any moment. It could be an error on Roadie‘s part or it can be an error on the stores part. In any case, roady automatically locks the account and will have it locked for up to a week if not longer. If you do not respond to the email complaint and inform them of the situation regarding your locked account, the account can be locked for a longer period of time. You know the saying the customer is always right? While driving for roadie keep in mind… The driver is never right! This company does not care about their drivers. As for prescriptions … most prescriptions are delivered through Roadie however one company has their own driving app. It never fails, Rodie usually starts a prescription out at about 6.75$ and Rodies price increases over time. One of the prescription companies that has their independent driving app will start out a prescription usually at $25 - This means Rodie takes/pockets the rest of the money. Very unreliable company they do not care about drivers.
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I love the concept but not too driver friendly.
Many times I’m left bidding for a job for upwards to an hour just to have it canceled or given to someone else. Or I arrive at the pickup and end up waiting more than 15 minutes for the sender to find the item or the recipient to come to the pick up lobby. When this happens the driver has no support. Yet the moment a driver has ten minutes of inactivity, picking up gas money from family for example, you lose a gig and get given a one star rating. Quite unfair considering that I have also driven 15 miles to a location just to have the sender tell me at the desk that the job was given away to an in-house driver. I love the freedom given to work when you want with the full details of the job laid out, but there should be more support for the driver. Oh….and that 15mi sender canceled job only gave me $4 for my effort lol. Jobs should be given on a first come first serve with best fit scenario.
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Feels unfair
I’ve been doing roadies for about 3 months and they say things are based off of algorithms of distance, the amount of times you have ran a delivery for a place, rating etc but really I think that’s bullsh**. How come I put in offers for bigger tips and they deny every offer but if I put in for the same place smaller tip I’m getting chosen! That’s not fair at all. Distance I live close by to many of the stores and they swear up and down there’s someone close by doubt it. Just watch your progress in doing this, as I’ve worked for plenty of delivery jobs like this and it seemed way more fair. Also you drive farther out and the company seems to tip you more than the customer. Considering how the prices of gas is right now I will say paying $23 to drive 58-80 miles to VA FROM GSO isn’t worth it. You still have to come BACK FROM VA to GSO if that’s what you were gonna do. Amazonflex would prob be better option really.
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Crappy pay and even worse suppor
I worked for this company for a year and a half. I live in New York City so the pay is not equal to the amount of time that you spent driving. Customer support isn’t really very useful. The lock your account over the dumbest things. Merchants are allowed to rate you even after you drop a gig for whatever reason and your account will be locked for that and a myriad of other stupid reasons.
Half the time, when you arrive at the pick up location, the order is it even ready where they can’t find it. There are a few occasions where you’ll arrive in the claim that the order was canceled but it still shows up in the app and customer service can’t really do anything about it. Not only that, canceled orders only pay four dollars, regardless of how far you’ve driven or how long it took you to get there or how much the gig was originally. It’s four dollars no matter what. Not worth it. Ever since UPS took over, the gigs are paying a heck of a lot less and they are now trying to stack multiple deliveries so that they can pay less money. They do reimburse for tolls and parking but not for gas or mileage. You’re better off finding something else
Half the time, when you arrive at the pick up location, the order is it even ready where they can’t find it. There are a few occasions where you’ll arrive in the claim that the order was canceled but it still shows up in the app and customer service can’t really do anything about it. Not only that, canceled orders only pay four dollars, regardless of how far you’ve driven or how long it took you to get there or how much the gig was originally. It’s four dollars no matter what. Not worth it. Ever since UPS took over, the gigs are paying a heck of a lot less and they are now trying to stack multiple deliveries so that they can pay less money. They do reimburse for tolls and parking but not for gas or mileage. You’re better off finding something else
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Pay can be low for distance
It take a long time to be accepted and you have to be close to a lot of the gigs or you don’t get it. Sometimes you can be right there and still don’t get it or have to wait fifteen minutes to be approved.
If the gig is not ready and it took you an hour to get there roadie want to give you four dollars or eight dollars for cancellation that’s not even gas money I believe you should be able to receive half the pay.
There are not a lot of gigs in my area so it requires me to travel and most of the time it requires my F150 or trailer and the pay is not great for my hour drive there to the store. Waiting for the store to get the order, then hour delivery and then waiting for another order if any. So working 3 hours for $40-$60 then you have to minus gas from the money.
When Doing gigs you really have to think about it because you might get the gigs but do not earn any money for the day meaning that if you work all day long and you make $150 but your pick up truck takes $120 in gas you only made $30 for the whole day was it worth doing the gigs was it worth working that day or even getting out of your bed?
If the gig is not ready and it took you an hour to get there roadie want to give you four dollars or eight dollars for cancellation that’s not even gas money I believe you should be able to receive half the pay.
There are not a lot of gigs in my area so it requires me to travel and most of the time it requires my F150 or trailer and the pay is not great for my hour drive there to the store. Waiting for the store to get the order, then hour delivery and then waiting for another order if any. So working 3 hours for $40-$60 then you have to minus gas from the money.
When Doing gigs you really have to think about it because you might get the gigs but do not earn any money for the day meaning that if you work all day long and you make $150 but your pick up truck takes $120 in gas you only made $30 for the whole day was it worth doing the gigs was it worth working that day or even getting out of your bed?
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Where do begin?!
Roadie has a bunch of issues but I'll stick to the ones that affect the money. Gigs are posted randomly in random locations. In order to accept a gig you have to scan your ID. The ID SCAN never works!!!! Then you have to contact support to have them manually go through find the delivery and assign it to you. You only have a very short period of time to accept the delivery or you get points deducted. That's an issue when you have to wait in a Que for support to help. The way the drivers are choosen comes off discriminatory. I've had orders that I have choosen to deliver removed from my screen and told that I didn't qualify to deliver this order just to have the order reposted seconds later. I asked why that was happening and I was given the run around, no clear answer. The amount of pay to milage is horrible. Example would be $7.00 for 22 plus miles. A lot of Home Depot pickups for cheap. If your looking for a little bit of pocket change I can't honestly say Roadie will provide that. I definitely would say work at your own risk here.
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A word of warning to potential drivers!
Today I went to pick up an order at a business, only to discover the order had already been picked up. When I contacted Roadie their response was “oops, sorry about that”. They gave me a few dollars for my troubles, which is less than 1/10th of the original amount I was offered and doesn’t even cover the gas and milage for my trip. This is not the first time I have had issues with this outfit. I’ve had gigs that displayed an initial delivery distance, but after accepting the job learned that the drop off location was in fact much further. I’ve also been sent to pickup locations/businesses that weren’t even open that day. Every time I’ve contacted Roadie about these issues their response is “oops, sorry about that” and nothing more is done. I’m fed up with the time and fuel I’ve wasted on these wild goose chases.
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