Leave a Review Roadie Driver
The best delivery app!
How can I even express the gratitude and blessing ROADIE has been. I’ve worked delivery before and in comparison this app beats them by far. The compensation is decent not to mention they do instant payouts after 5 deliveries and 7 days on their platform. They are extremely flexible. Although their algorithms do, for the most part, give their large batch orders to more experienced drivers i am satisfied knowing I’ll get chosen sooner or later.
Scared to take a delivery heading across town and not have return delivery available can be worrisome because the last thing we want is to take that empty trip back Well I haven’t had a that happen to me they always find something in the area to send me home with. Thank you ROADIE!!!Show lessdsmooth8103
Great App!!
I’ve been in moving and freight industry for 16 years. I opened my own trucking company an it was hard to get the loans for start up trucks being new with little revenue. I enlisted with roadie an was able to attach my LLC. as well as my EIN. Doing so put every dollar through roadie into my company account an generate more company income. Keep in mind I don’t do this here an three, every day Monday-Saturday I get up at 4am an get ready and in my truck 5am an I head towards one of the local Home Depot’s so when gigs appear at 5:30am I am already there am ready. My first order is alway done by 630-7 am most days I make 100 before noon. I also drive 45 min to a gig if one’s not there near me. Doing so allows app to track you an see how flexible and spread across MA.I also don’t leave a 10-15 dollar order I take anything close. I make 650 in first 4 days of doing this. Not sure why people say negotiate thing cause I absolutely love it and come for freight and deliveries so I’d know if it was bad off first day. If you can get gig wsit till 5-6 pm an the Walmarts do 30-50 multiple orders an you can look forward to these. Thank you roadie for helping me, my wife and 3 kids as well as my freight company growShow lessCeltic Trucking LLC.
Update Bug
There is definitely a bug with the latest update. Anytime the app is opened it defaults to the map zoomed out to showing the whole USA and not your current location. It even happens when tapping on the notification, shows whole map and not the trip itself. It’s not a technical issue on my end. Cache has been cleared, precise location is on, uninstalled and reinstalled the app, restarted my phone and it’s still the same. It is an issue with something the developers did in the latest update. Tried emailing support just to make them aware and to pass it on to the proper channels and they closed the case saying I didn’t respond. They wanted my number associated with my accnt, I replied immediately with what they were wanting. I guess the agent didn’t read their emails. Tried calling support and “no one is available”. Other than that bug with the map, I enjoy using Roadie. I gave 4 stars because you could be in the parking lot of a pickup location, submit the offer for the job and after 15-20 mins be denied saying it was given to some else. Even though you’re already there and have done several deliveries.Show lessEntrepreneur Business Owner
Thrown under the bus
I’ve been a Roadie driver for over 4 years. It once was a really great platform that had really good customer support. Now, the support is horrible. I mean like super awfully bad. Support doesn’t give a f&@! about their drivers at all. I made a delivery that was correct, but the customer called and complained that I didn’t drop off their item. Roadie support said “mmm yup I can see that you were no where near the customers house.” That made me angry! To be called a liar by your own support team! Now there is an “investigation”. It’s been a hassle to deal with support because No ONE picks up the phone!!! You literally have to let it ring for 15-20 minutes!!! I use to love this app and the customer support, but every since UPS took over, it’s been a horrible experience. Oh yeah, I’ve done “gigs” that I haven’t cashed out on. That’s money I need, but because my account is locked, I’m not able to withdraw money I’ve already made. Nice way to f@&$ your drivers roadie.Show lessroadie az
On the Roadie Again!!!
Dearest Roadie Supporters and Personal assistance specialists!!! I am loving being a Roadie Driver!!! The gigs are very pleasant and my destinations are “usually” easily located!!! I would ask that perhaps the timers to arrive to pick up or complete delivery would be a bit more extended in order to allow for the traffic. In my case I have had deliveries way out in the country that my road conditions are sometimes very unusual and it is not highway driving, so it can be a bit challenging to complete deliveries on the short time allowed by the timer on our directional App!! The Support Team is very accessible as a rule, although I do understand that keeping us “busy as bees”must be the team’s greatest challenge, and delays are sometimes just a part of the business of shepherding so many contractors!!! I would love to help facilitate marketing ROADIE in our community of East Texas to expand our opportunities. If that is something I could do to be of assistance to this marvelous endeavor please let me know! Thank y’all very much for allowing me these wonderful opportunities!!! May God continue to bless and keep you and yours!!!Show lessDonnaO'D.G
Developer Response
Hi Donna! Your feedback helps us make changes to improve our app and our users' overall experience. We appreciate your ideas and will relay the information to the appropriate department.Current roadie driver 2021
The app all together is a good app for someone who’s looking for side gigs for someone who is looking for a full-time job I would not recommend this as a full-time job is hard to make money but the job itself is pretty simple it’s just times at pick up are not so easy to where you’re only getting paid eight dollars an hour roadie can work on the payment process also the pick up process could be a lot easier. Customer service with roadie is not the best I feel like they can work on the customer service a lot of support specialist are very rude and do not help when there’s a problem at pick up or delivery. Overall roadie is a app if someone is just looking for side gigs other than that I recommend other apps like Uber and Lyft there a lot much better as far as money and merchantsShow lesssjejcjc
The support is very incompetent
The support of this company is terrible. The case investigation department does not care to help the drivers. My account has been closed since June 8 due to a return from Walmart and according to they closed my account temporarily that they are investigating when I personally went. To speak with the manager of walmart and she told me that she did not understand why they had closed my account if they had received the complete order and that walmart had not made any report. I have called support about 10 times I have sent them many emails and they always come out with the same thing that they are investigating so easy that is to call walmart or send an email and confirm if the order is returned complete but the truth is they do not know how to perform their work when In other platforms, a maximum case has been investigated for 2 weeks, these have been 4 months from June 8 until today, the truth is not useful at all, I do not know what they are doing and nothing else centered in front of the computer that is why I gave them a one star ratingShow lessjjao73
Its a good app
For the most part its a good app. Fun and easy way to make extra gas and food money. I have enjoyed doing roadies with about 250 trips and over 200 of them is for Sky Harbor Airport in Phoenix AZ
However a few times the sender will mistype the wrong address into the app. So when i hit the navigate button what ever address they imported thats where im going. Most of the time its obvius the sender imported the wrong info for me becuase ill end up in the middle of know where. This last time they gave me the wrong address i couldnt tell since it was an actual address just the wrong address. The only way it could be my fault is if i picked up the wrong bag but the numbers matched and i have pics to prove that. Anyway my account is locked and tech support hasnt responded back to me.Show lesskwin72
Terrible
Roadie seems like a great idea until you actually try to do an order. Every order I’ve done has had an issue. Specifically why I deleted the app was I was sent to pick up 4 bags from the airport just to be told it was an error so I spent over an hour attempting to do a gig I was paid a total of $16 for and was never reimbursed my parking ($8) even after calling support and sending them a picture of my receipt, meaning I only made $8 for something I was expecting at least $40 from. Another delivery I was asked if I could keep the gig active on my phone for 24 hours because the business placed the order a day early. They expected me to not accept any other gigs and wait 24 hours to deliver a cake because of the businesses mistake. I was eventually paid $4 for the gig and they finally cancelled it after going back and forth with (John) the representative. I understand every business isn’t perfect but roadie has an issue at every corner you turn and I would recommend doing anything but this. It’s never worth it and I always felt taken advantage of after completing a delivery for them. I’ve deleted the app and won’t be using it again and I hope I save the next person the frustration.Show lessstarrb22
Everything is fine until it’s not
Making money through this app is decent. The app definitely needs some work, but you’re really gonna hate it when things go wrong. When you’re on a delivery, your only option is text support who choose if they want to respond to you. Emails get you nowhere with automated responses. Calling customer support only gets you to someone who can’t do anything except make a note on your account and escalate it. If you ask to speak with a supervisor, they tell you there is no possible way for that to happen. If you ask to speak with another department, they tell you there is no possible way for that to happen. You literally cannot speak to anyone who can do anything for you.Show lessblcktrz
