Leave a Review Xfinity Prepaid
Xfinity is corrupt monopoly
Wish i could give negative -5 stars. Worst app ive EVER USED. Terrible customer support. Cant update payment/account info no matter what u click on, what number u call, website/phone/app its all the same looping runaround. Had to go thru multiple phone calls just to REFILL service last month. Told them this issue and they couldn't care less. Xfinity prepaid absolutely worthless. Cant refill, so i guess ill just let service lapse and find something else eventually. Xfinity would prefer to force out competitors than have to compete with them, since they are TRASH in every way. Xfinity hates its customers. We hate u back xfinity, we HATE U BACK!!!!!!!!!!Show lessxfinity is crap
Horrible app
I’ve literally been kicked out multiple times, it’s always an error message popping up so I can never pay my bill, then the customer care is horrible as well, they can’t do anything for you! I thought it would be slightly respectable for its customers but clearly since it’s prepaid COMCAST XFINITY doesn’t care enough to put some effort in. Horrible!!!!!!!!!!!!!!!!! 0 out of 5Show lessshortybopo
App
The app just doesn’t work at all it’s a complete waste I always gets a message that says “hmm something went wrong couldn’t load the page” and calling customer service isn’t much help either I’ve been trying to enroll in auto pay because trying to pay your bill is just such a hassle every month smh....Show lessYoungrawandfree
NEVER WORKS
Everytime I go to refill my service I end up having to use the web browser or go into an actual store. Never lets me log in and if I am able to log in then it never loads or accepts my payment. Clearly xfinity doesn’t care at all about it’s prepaid customers, zero stars if I could.kpittington14
Keeps Loading
After I sign in it keeps loading forever I can’t refill because it wouldn’t load. The 3 loading dots. I’ve tried reinstalling, using chrome still not working I need helpZekePubg
Trash!
Trash app! Trash internet! Trash service! Do yourself a favor and stay far away from xfinity prepaid. Verizon has much better prepaid internet packages and the connection is a million times better than Xfinity could ever be. If I could give 0 stars I would. Do not recommend.Coco_Thinmint
Junk
The app is junk. Can’t make a payment there. Put in my info and the screen goes white and stays that way. The website does the exact same thing. Can’t make a payment on the phone because it doesn’t give you the option to do so. How am I supposed to make my payment? I hope I don’t have to drive to the Xfinity store to pay it. If that’s the case, I will just go without or find a different company. Suddenly satellite is looking better and better. Just sayin...Show lessBembury2007
App/Internet service for payment + more
Worst app, need to be fixed along with you all website. It is horrible. Freeze, load for hours. Feel like I’m running this through old dial internet. Please fix ASAP, I’m definitely looking for new service soon if this not fixed. This happens a lot to.lif3cool
The App is straight trash!
I have been prepaid for nearly two years and I have only been able to reload using it once. Just use the reload without logging on option on the internet and save your storage space and the frustration.fixitclowns
One of the Most Useless Apps I’ve Ever Had
If you need support you certainly won’t get it through this app, which does nothing but send you to their useless website. Good luck trying to get support for Xfinity PrePaid! Even the account area is lacking in this app. Their unhelpful foreign phone support said the app shows outages - well it doesn’t. A total waste of space! The best part is that it won’t save your login & it will just spin & spin as it tries to connect to Xfinity but ultimately fails to connect to anything.Show lesswitchgoddess
