Leave a Review Go X
Avoid; NOT FOR LOCALS
WHAT THEY DON’T TELL YOU:
Scooter (this was one of the 2-wheeled ones) runs in crippled (“normal“) mode until you’re about ready to kick it to the curb and go to lock it, at which point you discover a button (in the app) to switch it to “X-mode”, at which point it becomes dramatically more usable and ALMOST as fast as the Scoot you took half an hour earlier.
Must park in designated spots or risk $8 (!!!) penalty! Said spots turn out to be tourist hangouts so no wonder. Obviously NOT FOR PEOPLE WHO LIVE HERE.
There’s no way to complain about hardware problems, so no wonder the steering was screwed up and the accelerator would cause the thing to try and take off on you all by itself.Show lessPower-user-Tom
On the fence
Live the scooters as they’re very heavy duty, fast and have a great battery life. Downside is having to take it to a designated location to drop it off or get charged an unreasonable fee for leaving it at your current location. In my case, I had the scooter the whole day stopping in and out of restaurants. I couldn’t lock it so the only option is to leave it running and chance that nobody takes it or to cancel the ride and lay the extortion fee. This needs to be addressed if you want to make it in the highly competitive shared ride world. PS, I found a Lime across the street and finished my day with that.Show lessBlackSheepJV
Not down
You have to park the scooters in a specific place. It’s not made clear so i just hopped off and finished my ride. I didn’t know until some extra charges show up on my card. They had me worried someone had gotten my info, but nah, it’s just their business model.
It’s a trap to make you ride the scooter longer and charge you “operational fee’s” for something that wasn’t made clear to begin with. Y’all need to handle that.
I get that scooters are a new transport option and that stuff needs to get smoothed out but this one feels sneaky and there’s just way more options out there for this to slide.Show lesspiola94
So confusing
1. The two wheel scooter is dangerous.
2. Not enough stations, and payment for leaving it behind was unclear.dvkk___
I wish there were zero star options
This makes me miss Lime scooters. We struck out on every single scooter we found, all with no battery left apparently. (Which this sub par app only tells you once you’ve gone entirely through trying to reserve.) And if it tells you there’s 9 scooters somewhere, don’t be surprised when there’s one, or maybe none.... and the one present is dead.
We also had the pleasure of seeing someone pick up several of them in a truck... and then try to race through a yellow light with a pile of unsecured scooters in the truck bed... hitting a bump, scooters flying...
This company is a no from me.Show lessBells322
Highlight of Visit to SF
These scooters freaking rock! I was on a family vacation in San Francisco when I saw their scooters in Fisherman’s Wharf. It was next to Blazing Saddles bike shop. I never seen 3 wheel vehicle like that before so out of curiosity I decided to try it. I chose the most basic package thinking I would just try it for 15-20 min... And oh man. I switched to a daily package and went around SF on this thing. This scooter is a work of ART. I was flying through the city, it truly felt like snowboarding. I liked it so much, I came back the following day and got a day pass once again. Honestly, I would buy one for personal use but the closest thing I found online was cycleboard that costs $1500. Too much. Anyways, thank you Go X. Please bring these to New Jersey. We not only want them, we need them!!!Show lessGrgomilla1
Awesome Cruise
I’m not usually the one who leaves reviews, but after using one of those 3 wheeled bad boys for a cruise i had to give a shoutout!!! I always appreciate companies who use their innovative resources to stay ahead of the curb and to stand out. In a city like SF that is flushed with the same scooters, just a different sticker, Go X provides us with something different. The scooter is awesome to drive around and the app gives you some extra features! My girl was even able to cruise with her heels on!!! Can’t wait to be able to cruise on these bad boys in NYC!Show lessGZak12
Funnest Scooter I have Ever Been On
I am an avid scooter user in San Diego that relies on scooter companies’ products to get any where I need to go. As there are all kinds of vehicles deployed in San Diego , I have never heard or thought I’d see a 3-wheeler that is so much fun to ride! My wife and I were both able to jump on it because of its wide platform and unexpectedly strong motor. I then also realized we did not need to do that because I can rent multiple scooters from one account very easily.
I used to be a professional surfer and I can assure you riding the Go X scooter was the closest thing I have ever felt to surfing on land... I signed up for the weekly pass and have been seeing their scooters every where. Ever since I found Go X I have not opened my Bird or Lime app in more than a month now. I thank the founder for creating such an awesome product that really helped me relive my old profession on the daily.
Idea for the founder: please start selling your 3-wheeler , I would be happy to buy and I am sure more of my friends would do the same.Show lessKhodor 123
Save your money don’t ride this
Don’t ride theses they are very unsafe I’ve ridden this and honestly I felt my life was on the edge and this no edge you want to ride and also it doesn’t stop your ride when it’s done it’s quick enough to charge you ahead of time but it’s it quick enough to save you from being broke cuz it charged you twice when you pass your 42:00 min drive honestly I didn’t not have a successful ride I liked the deal of 6.99 for the 42:00 which you can’t beat but the sturdiness of the ride i wish I could of reserve my transaction which I’m gonna report to my bank that I had a unsuccessful transaction and my feet and body was in danger throughout the whole trip save your money and don’t ride these triple wheel scooters I’ll still be searching for a better trip to roam the city and world 🗺Show lesseL!fe
Developer Response
Dear Customer, I believe you have already been in touch with our customer service and they FULLY refunded your ride. If not, then please do reach out to us and we would be more than happy to do that. While, we check every single scooter 2x a day for any kind of mechanical issues, it seems like you unfortunately encountered one that had one. We definitely swapped it out of our fleet already and we would be more than happy to FULLY refund you. We sincerely hope that you decide to try Go X one more time in the near future as we continually improve our service. Our #1 commitment is satisfaction and safety of our customers. With Love, Go XCoolest scooter I’ve ever ridden
First time riding a 3-wheel scooter and they were super fun since it is faster and safer than 2-wheel scooters from Lime, Bird or Skip!! They also offer $7 for 42 mins and $30 for whole day so my friends and I grabbed 3 scooters and toured around the city basically from sf downtown to Golden Gate Bridge from morning to late afternoon. This is definitely the coolest scooter company I have seen so far in the Bay Area. Gotta go back to try them againShow lessNerochen25
